Order Line: 0844 571 7526

Delivery Info

 

Order Tracking Where is my stuff?

 

 

Q: Do you deliver to me?

Q: Do you deliver to the Republic of Ireland?

Q: How do I place an order for delivery to the Channel Islands or Isle of Man?

Q: Where don't you deliver?

Q: UK Delivery Times

Q: How will my order be delivered?

Q: Keeping you informed!

Q: What is Priority Processing?

 


Do you deliver to me?
Thane Direct UK accepts orders for delivery to almost all UK addresses* Back to top

Do you deliver to the Republic of Ireland?
No, Customers in the Republic of Ireland please visit www.thanedirect.ie Back to top

I live in the Channel Islands or Isle of Man
Thane Direct UK delivers to Mainland UK and Northern Ireland only. To place an order for delivery to the Channel Islands you will need to use a Shipping Company such as www.ship2me.co.uk For residents of the Isle of Man please visit www.manxmycart.net with whom you will need to register. Back to top

How do I place an order for delivery to the Channel Islands or Isle of Man?

  1. Place your order on-line providing your billing card Name & Address.
  2. Provide the shipping address of ship2me/manxmycart as the delivery address using the unique ship2me/manxmycart reference number in the delivery address name field.
  3. We will then process your order and deliver it to ship2me/manxmycart. The onward delivery arrangement is formed in the agreement between you and ship2me or manxmycart. Back to top

 

     

Where do you not deliver?
Sorry! We are unable to deliver to P.O Boxes or BFPO Addresses. For orders: Outside of the UK Back to top

UK Delivery Times
All orders are shipped within 28 days. We will usually deliver within 5-7 days, subject to the items being in stock. Please see the table below for delivery exceptions** Orders placed at weekends and holidays will be processed on the next business day. Back to top

How will my order be delivered?
Your order may be delivered by courier or Royal Mail depending on the volumetric weight and in most cases a signature is required to accept receipt of the parcel.

Please ensure when you provide your delivery address, there will be someone at the delivery address provided to accept delivery between the hours of 8.00 to 17.00, Monday to Friday.

Please also ensure you have left the correct telephone number and email address as we may need to contact you if there is a question regarding your delivery. Back to top

Keeping you informed
We will send you email confirmations to inform you on the status of your order. Please check your email Junk/Spam folder to ensure our email confirmations are not there.

Mobile! We have implemented Interactive Text Services to keep you informed on the day of your delivery and to allow you to reschedule if it is inconvenient, putting you in control! Please ensure you enter your mobile telephone number on the checkout page to receive these alerts.

 

**Northern Ireland Allow an additional 3 days for delivery

BT72, BT73, BT74, BT75, BT75, BT78, BT79, BT81, BT93, BT94
 

**Highlands & Islands Allow an additional 3 days for delivery

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8

PA34, PA36, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64

Priority Processing

For an additional charge, typically £2.99, we can prioritise your order to ensure it is one of the first to be processed by our warehouse. This ensures your order is passed by our warehouse to the Courier quicker.

In the event that an item is out of stock, as soon as the item becomes available your order will be processed as a priority! We do not offer split shipping so please place 2 separate orders if a product is indicated as on a waitlist and you want to receive the in stock item/s quicker. Back to top