Frequently Asked Questions

Q: When will my payment be debited from my payment card?

Q: My payment card has been debited but I have not received my order?

Q: I still do not know where my order is?

Q: I have received my order and the item is faulty. What do I do?

Q: I have received my order and I am not happy. How do I return it?

Q: I placed an order with priority processing and still have not received it?

Q: How do I pay for my order? Back to top

A: We accept all major payment cards except American Express. We do not accept Cheques, Postal Orders or cash on delivery.

Q: When will my payment be debited from my payment card? Back to top

A: We will only debit your payment card once we have despatched your order.

Q: My payment card has been debited but I have not received my order? Back to top

A: You can track your order with your order reference number and postcode. Please visit out shipping info page. If you have received a Card from the Courier advising you of an attempted delivery, please call them ASAP to avoid your order being returned to us. The contact number will be on the card. If you provided additional instructions at the time of placing your order i.e. “Leave with Neighbour” please check with your Neighbour as the order may be with them.

Q: I still do not know where my order is? Back to top

A: Please complete the “Where is my stuff” form on the shipping info page and we will respond ASAP.

Q: I have received my order and the item is faulty. What do I do? Back to top

A: Please contact our Customer Service Team who will advise you on our returns procedure. You must obtain a “Returns Code” before returning any item for an exchange or refund. terms and conditions.

Q: I have received my order and I am not happy. How do I return it? Back to top

A: We value your feedback & comments regarding our products and offer a 30 day money back guarantee. Please contact us to let us know the reason why you wish to return your items and if we can resolve the problem we will! Otherwise, we will issue you with a “Returns Code” and information as to how to send your order back to us. terms and conditions.

Q: I placed an order with priority processing and still have not received it? Back to top

A: Sometimes an item will sell-out quickly and we replenish stock in order to fulfill your order within 28 days. Priority processing will ensure that your order will be one of the first to be despatched from our warehouse.