why is it more expensive to purchase and for postage to buy direct from "Thane Direct UK" than from your ebay shop?

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Thane Says:

There are unique order prices to be found online, and these can differ between the website and Ebay

im 5ft 6 and samll will the ppg help me to get bigger and toned

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Thane Says:

Whilst we cannot help you alter your height, the Pilates will definately assist you in getting toned!

Just want to know if I can use my debit card for payment or to avail of the easy installment plan? thank you.

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Thane Says:

Unfortunately in order to pay on installments, you must pay using a credit card only.

im living in Dublin,Ireland.For postal reasons,how long will it take to get the ppg delivered to my home address?

Thane says... Please allow up to 2 weeks for delivery although delivery is often much fatsre than this

Hi, can you please tell me what is the length of the unit once it is fully stretched? My hubby is 1.94cm tall and I need to know if the unit is suitable for him.

Thane says...The recommended max height for use is 6ft 6inches

I have just received the pilates power gym which i saw on sky. I think its a wonderful invention.

Hi, we purchased the Pilates Power Gym around 6 weeks ago and we are delighted with the product, how do we go about getting a replacement hand straps though?

Thane says... Please call our customer care team on 08714 370212

Do you deliver to BFPO addresses (which are technically recognised as a UK mainland address)?

Thane says... Unfortunately not sorry

I am 6 foot 6/1/2 in height. Is there a maximum height for this machine?

Thane says... You're in luck. Maz recommended height is 6ft 6inches

Can you tell me how long it will take to get the power gym delivered once I have oredred it - I live in London

Thane says... Standard delivery is 7-10 days

hello, I have a twin and they are 9 months , now I am 6 kilos overweight which I should lose it,specially in my belly but I don't know which product could help me ? if it's possible guide me please I am really confused by products! help me

Thane says...I'd personally recommend the Pilates Power Gym and the Aeromax Swiss Balls

Hi can you give me the 0800 num so I can order over the phone

Thane says... 0800 037 0650

i'm 6' 5" going on 6' 6" is the ppg big enough for me

Thane says... The recommended max height for the PPG is 6ft6 so you'll be fine

Hi, I am a small 4ft 10 looking to reduce my waistline and generally tone the rest of my body. Will the PPG help me with this and can I pay extra for a guaranteed Saturday delivery?

Thane says...The PPG will be execellent for you but we do not offer Saturdays delivery sorry. We deliver Mon - Fri

Being 51, single and on the 2nd floor, plse tell me that 2 delivery guys carry 30kg+ upstairs?

Thane says... The Pilates Power Gym is supplied into two packages so no individual package is heavier than 30kg (one man job)

i have recently bought the machine and love it....but am wondering how you can use the resistents as it says they are over90 resistence availble ... gow is that possible with the 4 springs

Thane says:
Use the height adjustment and the springs and you get over 90 resistance levels.

Hi
My wife is pregnant. Can she use PPG during the pregnancy.
regards,


Thane says:
Your wife should seek medical advice about exercising while pregnant. Most of the time there is no reason why she would not be able to do Pilates and most doctors will encourage it.

How do you advise storing the PPG? Does it stand upright, fold up or have to lie flat when not in use?

Thane says... It folds very easily and can easily be stored under the bed or in a cupboard

Hi, do you know where I can purchase the power foot flex platform for this machine?

Thane says... You can order parts by calling 0800 037 0650 and select option 2

I will be 60 in a few months time. i am reasonably fit but have put a lot of weight on arould my middle. is there an age limit and if not will it benefit me.

Thane says:
No age limit - just try it.

I think this is one of the best home gyms i have ever seen. It is small and easy to use. This is the home gym I would buy.

I am a 4'11" woman. Is the PPG suitable for my height?

Thane says:
Yes it will be fine for you.

can you ship the pilates power gym to ireland

Thane says...yes we can, please order from thanedirect.ie

Please can you tell me how much this weighs as I will have to store it when I'm not using it.

Thane says...32kg

Can you please tell me the total weight of the box it comes in. Many Thanks.

Thane says... it weighs over 30kg and is delivered in two packages

hi there can you do pull ups & chin ups like the total gym, also how does it compare with the total gym. Hhow long does it strech, im 6 foot tall, thanks

Thane says... you can do exercises which work the same muscle groups etc but you would need to be sitting down, not standing

I do not possess a credit/debit card and would like to purchase the pilates powergym. Am I able to make the full payment using either monies transfered from my account or by cheque.

Thane says:
Sorry, we only accept cards. Maybe you can ask a friend or relative with a card to pay for it for you and give them the cheque.

I really want to buy Pilates Power Gym but I want to know how long year the guarantee period?

Thane says...as with all Thane products, they are guaranteed for 12 months, you can of course upgrade to the extended warranty program

i just wanted to know what is the total weight of weights on the ppg

Thane says...we wouldn't recommend useage by anyone heavier than 16 stone

Hi, Im interested in buying the ppg but have noticed on one q u state 6'6'' is too tall. I am 6'3'' is this ok to use the ppg??

Thane says...
Yes the PPG is suitable for use at your height

I do not wish to pay by debit/credit card I would also like to pay in three installments can I do this by cheque or postal order and at which point of the installments do I pay for the delivery??

Thane says...Instalments are proceed using a credit card. We do not accept cheque payments

I live on the Sunshine island of Fuerteventura in the Canaries, how can I get your gym to my home? I will pay anything to achieve this objective.

Thane says:
I would suggest you have a friend in the UK order the product and send it or take it out to you next time they visit. We only send goods to the UK.

i am extremely interested to purchase rthe power gym but i live in gibraltar it is a british colony beside spain and i would like if you explain how i can order it.

Thane says:
Simple, have a friend in the UK order the product and then have them send it to you or take it over next time they see you. Unfortunately we cannot ship outside of the UK, even to colonies. Sorry.

I was thinking of purchising the Pilates Power Gym but as I need to tone up and lose fat around my middle especially AB area. I need to lose weight at least 2-3 stone . Is this the machine for me and will do all the things especially as I mentioned the spare tyre and the bingo wings. Would be grateful for any advice as this is not a cheap purchase and wanting to get the right equipment and also not a lot of space in my flat.

Thane says...
The PGG would be ideal for you. As with all exercise, if you put the effort in, you will get rewards and benefits out. We have heard of many customers achieivng great results from this machine.

hi i have a weak back, had a injury few months ago. can i use this machine, i do swimming often

Thane says...
If you have an injury, and are still recovering, I would suggest seeking medical advice before using any fitness equipment just to be safe.

how long does it take to deliver?

Thane says...
Delivery is typically 5-7 days, if you need it faster than that please upgrade to speedy shipping

I live in the mid-lands in ireland how would i get the plates power gym delivered to me and would it cost extra.

Thane says:
www.thanedirect.ie

Do you deliver to Northern Ireland?

Thane says:
Yes, that is still part of the UK.

Hi, this looks like a great product, and hope to buy it, but just wanted to check, just in case it doesn't suit me, wrt 30 money back guarantee, am I right to think that as long as I keep the original packaging, i can return it back with no additional cost to myself? (i.e. i will not have to pay for the return postage)

Thane says:
There is a back in the box guarantee, put the PPG back in the box and give us a call, we will arrange collection (weekdays only) from an address in the UK. Terms & Conditions apply but essentially you have 30 days to try it out.

Hi
Let me know if spare parts are available for the power gym.Thanks
Tony

Thane says...
Yes we sell parts and accessories for most products here on our website.

I am from the West of Ireland, and I wish to find out about how the product would be delivered to my home. Are there any additional charges for carriage to my home?

Please shop at www.thanedirect.ie

Hi there,

I am really interested in purchasing this machine but I have a couple of questions. Can you please tell me what the push up bar is and can it be purchased? Also my boyfriend would like to use this machine as well does it work for Women and Men?

Thanks

Thane says:
Take a look at our videos on this page and you will see how to use it.

Hi there,

I'm very interested in this product naturally. Before I make my purchase, I was hoping you could kindly tell me the length between the bars where you place your feet, and the bottom of the shoulder pads when fully extended (to make sure I can fit between the two as I am very tall).

Many thanks
Helen


Thane says:
Approx 1.6m. It should be possible for even the tallest person to do most exercises.

Does pilates power gym need fixing together or is it already ready to use when you take it out of the box?

Thane says...
It comes ready to use

What length is the machine when fully extended?

Thane says...
140cm

Pilates Rules :)

I really want 6 pack abs will I get this by using this product?

Thane says...
Anything is possible with effort and determination

what are the dimensions off the floor when the unit is completely folded up. I need to see if it can fit under my bed. and how much does the unit weigh.

Thane says...
Dimensions: 140 x 45 x 33 cm

i am 15 stone, in kg what would be the max resistance i can get from the ppg.

Thane says...
The majority of our fitness products are suited for users weighing up to 16st so you'll be fine with this product.

Hi iam thinking of purchasing the power gym .will i receive a handlebar/footrest in the pack thanx

Thane says...
Yes these are all included! It's such a great deal.

do you ship to the u.s.a.?Or is it sold there via a nother web site? Thanks!

Thane says...
For delivery to the USA, please visit www.thane.com

does it have running excirsise as well?

Thane says...
The Pilates has many, many various different exercises, and running is one of them. Just check our web page for information!!

I am 6ft 6 tall &at just 20 stone i'm not fat but at this hightwould this product still work for me.I do go to the gym at the moment but thought i'd give it a go.

- Unfortunately I feel that your height would make using the Pilates a little uncomfortable. Sorry!

Hi im interested in the ppg but I do not wish to lose weight as I am only 6stones but I want to tone my abs is it right for me?

- The gym is very good for toning all areas of the body, however I would consult with your doctor first.

hi thanes i.ve had the power gym now a few weeks and all ready my body is shaping nicely so that bit is very good right i.m wanting to buy the orbitrek now but i am just under 20stone will i be to heavy to use this machine hope you can answer me

Thane says:
The max user weight is 18stone, so we would urge you to exercise care.

Fantastic! I've found a pilates board at an affordable price! Just a couple of questions plse. Does it come with the detachable rebounder on the end? Does it fold up so I can take it on holiday? How much does it weigh folded?

Thane says:
In answer to your questions:
1) No
2) It folds but you may not want to take a 30kg fitness product on vacation!
3) See answer to Q 2

I am extremely interested in purchasing the power gym but i ve some questions. frist does it flat abs,tones thighs and lifts the bum. thanks

Thane says:
Yes, Pilates is great exercise for all these areas!

Can you please explain why the Power Gym has to be stored flat? I am a bit limited for space, and although I am using my gym 4 or 5 times a week, it is stuck on the floor in the lounge, because I am worried about standing it on its end in the corner of my bedroom. Will it cause irreparable damage if I stand it on end to store it when it is not being used?

Thane says:
It is better to store the PPG flat as this is how it was designed to be stored. I have stored ours upright sometimes and it has survived but you have to be very careful as it can fall over and cause you and it damage and also damage your floor. That is the main reason why it is best to store it flat, You also have to be careful that you do not hurt yourself when you lift it or move it to an upright position. We therefore advise you follow the instructions.

hi. i tried purchasing the power gym 5 times with 2 different credit cards but couldnt succeed. any suggestions please

Thane says:
The Credit Card transactions are handled by Worldpay. They liaise with your card issuer and will reject your payment if:
1) You have no credit left
2) You mis-typed your postcode - the billing address must match the postcode on your credit card file.
3) You have not kept trying to use the card every few minutes (this flags the card as possibly stolen!)
4) You are using a card that has been reported stolen!

There are few other reasons but these are the main ones.

Try calling your card issuer to check if they see an attempted use of the card. This is something we are not responsible for - it is purely down to your card issuer I am afraid.

Hi, looking to buy the Pilates Power Gym.... but was wondering what the warranty is on the Pilates Power Gym

Thane says:
There is a standard 12 month warranty (terms and conditions apply) and you have 30 days to try it and if you keep the box, you can have it collected if you do not get on with it.

hi, do you ship to the channel islands?

Thane says:
Yes we do, but you must claim the VAT back yourself.

i,ve tried 5 times with 2 different credit cards to pay for the piltes powergym and have had no luck

Thane says:
Our card system is secured by WorldPay. The details you enter MUST be precise to prevent fraud. Your billing address must be exactly the same as that on the card you are using and your name must exactly match. Any differences may invalidate your payment. These measures are for your own security.

Hi Thane. I am very interested in buyin the pilates power gym. I just want to know if you can do your calves with the gym. Also is the gym ok for people with hyper mobile joints?

Thane says:
Yes Pilates is great for calves. We cannot advise you on medical conditions - you must seek professional medical opinion for this.

Can the Pilates machines be delivered overseas to Gibraltar.

Thane says~:
Sorry, we cannot deliver to overseas addresses yet.

Hi, I'm very interested in buying the pilates power gym but just have one question for you before placing my order - I notice from Dean's post on 5 Feb 08 that at 6'5 he's unable to do a full squat or calf raises. At 6'2 will I have the same problem?
Many thanks

Thane says:
It is very difficult for us to know as it depends if your length is in your legs or trunk. Bear in mind this is a very small part of the many exercises you can do with the PowerGym

will the pilates powergym build mucsle or does it just tone is there an excersice to build the butt muscle on this unit as intrested in buying the powergym

Thane says:
The Pilates exercises help build long lean muscles while the PowerGym exercises help build bulkier muscle. You can tone all over the body with both exercises.

Hi Thane
If the resistance cords break/wear out are they easy to replace?

Thane says:
Yes, just contact us if that ever happens.

hi can you tell do you deliver pilates machine to rep of ireland and how much will it cost

Thane says:
Try www.thanedirect.ie

Hi i have a pilates machine, but i am having problems as the board where you lay down seems to be too short, my body is either hanging off of sqaushed right upto the shoulder pads, and secondly i am experiencing pain in my tail bone when laying on it i.,e. applying pressure to it. Any advide or specific excersises? Thanks


Thane says:
The board is 90cm long, it is not supposed to accommodate your entire body. Just to below your bottom, as you see on the DVD we give you.
If your tail bone hurts it is very likely that you have injured it in the past as there is no exercise you can do on a heavily padded board that can hurt a bone. But in doing Pilates you will strengthen your core and so this should improve your posture and help prevent injury in future. Good Luck!

hi thanes well i have got my power gym and everythin is fine well more than fine but i noticed someone as put a question forward to you as to the max weight a person can be to use the power gym i thought it can hold up to 300lb but i see that you are saying the max is 18 stone well i am 20 stone not fat but alas i am at the end of the day 20 stone which is way below 300lbs please say that i will end up braking something with the power gym as i love it and want it to last for always

Thane says:
We have tested this to an EU standard called EN957. It is tested to 18 stone. That does not mean it will break if you are 20 stone, it is for your guidance and our recommendation.

Use my power gym every day for 1 month. Friends think I've lost weight. I haven't, but I look more shapely and my strength allows me to run up stairs 2 at a time. Thanks for a great start! I love my DVD. The female instructor reminds often correct posture, etc. It's like having my own private trainer. Please make an intermediate DVD!!!

Thane says:
Remember that muscle weighs more than fat, so you can easily look more toned, have less body fat and weigh the same.

Hi, my DVD has been damaged during a house move - how can I get hold of a replacement - by the way my son reckons its the best piece of home exercise equipment that we have bought to build up muscle and gives him a great work out

Thane says:
Please email the customer services team - use the link on the left hand side of this page.

What is the maximum a person can weigh to use this machine? I am very overweight and am on a diet - looking for the best cross/machine to buy at home

Thane says:
All our fitness products are tested to 18 stone.

I recently purchased the gym, but whilst I am happy with it, after doing the DVD workout for a couple of days I noticed that I had pain in my knees. My partner experienced the same problem after using it. Can you suggest why this would be?

Thane says:
This is very simple, you should be using your core muscles as the base for the exercises. Try looking back at your technique and look at how Pilates is about breathing and strengthening your core, the movement must not be from your knees.

well i cant beleive it my pilates power gym as come today and i only ordered it on friday thanks to thanes i can get started now i would like to say tho i was right about the squat exercise with being 6"5 i cant do a full squat or i cant do the calf raises but everything else is spot on for me i.ll keep the power gym thanes and get into shape its a shame about the squat exercise but i am more than happy with this piece of equipment thank you very very much

just 1 more question if i may and that is i.m 6"5 sorry not 6"4 so my question is am i to tall to use all of the exercises the pilates power gym can do for example the calf raises and hack squats and so forth.

Thane says:
It should not be a problem to do these exercises, please do try the Pilates Power Gym and let us know if you experience any problems. Of course you have the 30 day 'back in the box' trial on Pilates.

thank you for your reply i.m a guy that takes weight lifting very seriously and when i buy the pilates power gym i truely beleive this will get me to where i want to be with my body i dont want the professional body builders look like dorian yates haha but i do want a good solid bulky true muscled up body so i look big and good thanks thanes for your answer and my i just say thank you to the guy who invented this piece of art

hi i.m a guy of 6"4 in height and i weigh 20 stone and 2 pound and i.m quite a strong guy if i.m honest with the weights but i.ve come to a stage where i.m not getting bigger and i want to lose weight and tone up but still be big with it my question is can you get a real muscled up body thats not only big but very toned as well with the pilates power gym

Thane says:
The importance of gaining muscle is making sure you gain the right muscle!
Pilates is all about strengthening your core, which is really important when you build muscle as it keeps your body straight and strong from the centre. Pilates can be used to help tone and build long lean muscle. The power gym can be used for building bulkier muscle and then you should try Orbitrek for cardio exercise which will give a more rapid fat burning workout.

Hello,
Could you tell me, please, can I order pilates to germany

Thane says;
You can only order in Germany from here: www.thane.de

I'm interested in ordering the Pilates Power Gym, but the only day during weekdays that there will reliably be anybody in is Tuesdays. Is it possible to specify a Tuesday as a delivery date? Further, can am or pm delivery be arranged to guarantee someone will be in?

Thane says:
We cannot arrange delivery by day or time, it is too expensive and you just would not want to pay that much! Our courier will attempt delivery and will leave a card if you are not in or you can have the item delivered to a neighbour or friend who will be available in the day - or to your place of work. As a last resort you can collect the parcel from the Citylink depot on Saturday mornings or weekdays when you are free.

Do you deliver to the Isle of Man?

Thane says:
We can do.

I have tried placing an order but keep getting an error processing card payment. I have checked with card issuer and there are no problems their end. Is there a number I can call to place the order?

Thane says:
Hi! Unfortunately the problem will not be solved by talking to anyone. Our card processing is done by the same system and requires certain security checks, sometimes if your billing address does not exactly match what your card issuer has, then the card can be rejected. If you think the card as been rejected for no reason you should ask you bank about this and they must liase with Worldpay who are the credit card merchants who handle these transactions for us. We are sorry, but we have no access to any further information.

Im interested in purchasing this product but because im slim and find it hard to put on weight, will this help me gain muscle size and definition?

Thane says:
The Pilates machine will help your core muscles. The Power Gym will build muscle. It is an all round good machine.

I am extremely interested in purchasing the power gym. I have a few questions first though. 1) Will it help improve my posture? 2) I have downloaded the User Manual. In this it describes an optional push up bar - what are the benefits of this and how much does it cost? 3) The owner manual says a video copy of the DVD can be ordered - can this be ordered at time of purchase?

Thane says:
Pilates is a great way to improve your posture by strengthening your core. The push up bar is currently not available and the system comes with a DVD. We do not supply VHS anymore.

hi, just want to say, recieved my pilates power gym. Delivered very quickly. Really enjoy doing mt exerciseson it. One thing i would like to ask is can you order a dvd for beginners starting out on this equipment due to my weight and health issues, i'm unsure about the dvd i got with the gym. Thank you

Thane says:
The DVD you have is for beginners and should give you all the help you need to start with. You can also use the link we provided below from Pilates Technique guru's.

hi would love to purchace his item but live in south ireland can this be post here i could i pay 3 payments thank you

Thane says:
Try ordering on www.ThaneDirect.ie OR click on the Irish flag on this page.

hi... do you shipp to Iceland, and how much would that cost ....
Thanks
Ragga from Iceland

Thane says:
Sorry, we cannot ship to Iceland.

Hello,
Could you tell me, please, can I order pilates to South Ireland?

Thane says:
Try ordering at www.thanedirect.ie

I am interested in buying this product but live in a small studio flat - can I store the pilates home gym under a bed?

Thane says:
The clearance you need is approx 30cm.

hey, im am quite a slim guy and was wondering if this kind of machine will be a quick way of bulking up? What can u recommend best in using the machine?

Thane says:
Yes, you can either use the Pilates Power Gym to bulk up or get long lean muscle.

I want to lose 3 stone. Will working out on your pilates machine be sufficient to help me achieve my goal weight? Should I add some cardio? If so, how frequently should I perform the cardio exercises vs the pilates exercises?

Thane says:
You can do cardio work on Pilates, such as the exercise called the hundred. It is sometimes recommended to get your heart rate up to a fat burning zone before you start the regime, you can do this with some swiss ball exercises, something as simple as bouncing while sitting on a swiss ball can get the heart rate up sufficiently. The frequency of exercise is up to you and your goals and time allowances, be realistic and this will help you meet your targets and not give up through disappointment. Also, you shoudl follow a calorie controlled, healthy diet. You may want to look at this in more detail or ask your doctor to help find a dietician who can help you maintain a balanced diet while you exercise.

hey, how long does it take to deliver to Northern Ireland?

Thane says:
As N.I. is part of the UK, we aim to deliver within 7 working days. If you add VIP Rush Shipping to your order, you will get the delivery in 2 working days.

Hi my husband and i serve with the british forces and are based overseas,We desperately want to buy the PILATES POWER GYM...but can the item be sent through the british forces post office (BFPO) or would you send to our overseas addresses. We have check the other countries web sites but the dont have the GYM for sale.....Please help...............
SUPPORT YOUR FORCES!!!!!!

Thane says:
If you order to a BFPO address, we will send using a Royal Mail service. It is not a simple process and so the order may be delayed but it is possible. Just make sure that you add notes to your order when you are asked about this. We will call you if we have any problems as long as you leave us a telephone number!

I have just received my machine and it works like a dream. It would be useful to have a wallchart which displays the various pilates and strength exercises. Are there any plans for this? Also is there additional material for additonal exercises not contained in the manual?

Thane says:
Glad you like the machine. We have asked the product designer and they have no plans to make any additional training guides for us at the moment. We will keep asking. There are lots of exercises you can do and you should get proficient at the basic ones and then look at a few websites such as this one:
http://www.hermit.com/hermit/ref/reflist.htm
here you can get more exercises and instruction for more experienced users.

i want to buy pilates power gym but i want instel monthly pay 30pounds only.

Thane says:
We offer a maximum of 3 payments.

Is the Pilates machine suitable for doing leg stretching exercises for example learning to do the splits? Thanks for taking the time to read this.

Thane says:
The Pilates exercises are designed for creating Long Lean muscle and stretching as it was for ballerina's, so it will help you.

I purchased this product from you and only had it just over a week. So far so good. I am very pleased with it and the professional service you gave. I do have one query which relates to the ability to store the powergym. I believed that it could be stored standing up. It looks slightly different to the pictures on your sight and appears to have an additional metal piece which when one attempts to stand it up prevents it from being fully upright and so it topples over - thankfully I've caught it. Is this a different model? I would like to store it upright and would welcome your comments - Thanks

Thane says:
I am not sure what pictures you are looking at. There is no metal plate for storing upright. You would have to lean the PPG to keep it safetly upright. But we suggest you do not put it away as you need to use it as much as possible to get maximum benefit!

The footage say'a that the machine can handle users in exccess of 300lbs. Can you be more accurate as to the strength of the equipment please.

Thane says:
I am not sure what more we can offer without blinding you with science? All our fitness equipment complies with the standard EN BS-957. This product also comes with a 30 day 'back in the box' guarantee.

How much does the pilates home gym weigh, and how long does it take to ship?

Thane says:
Around 29Kg. You can have it in 2 days with VIP Shipping!

do you have any way of shipping to ireland?? also do you know where i can get an aero pilates pro555

Thane says:
We ship via www.thanedirect.ie and we sell our own Pilates not the Aero!

I am 6' 4" tall is this machine going to be too small for me to use?

Thane says:
The machine should be fine for you, there may be some exercises that are harder to achieve, but essentially it will work for most heights.

Hi there, i have just purchased the home gym, i have a slight slipped disc in my back and am wondering if i will be able to use the machine or should i seek medical advice? I really want to just work mu upper half of my body though. Kind Regards, Craig.

Thane says:
We must advise you talk to a doctor if you are concerned!

Hi
Could you let me know the maximum dimensions of the pilates home gym.
Thanks
-- Jayne

Thane says:
Dimensions are as follows, you will need more room around for movement!
Length - 130cm
Height - 53cm
Width - 39cm

can u scuplt your shoulders

Thane says:
Yes, you can do this and many other exercises.

I have just had a knee replacement and had spinal surgery about 2 years ago. I used to enjoy Pilates before the operations and wonder whether it is advisable to use the Pilates machine now?

Thane says:
You really have to ask your doctor, but if you are used to Pilates and you know your limits, you should be able to bring Pilates into your regime again.

Do you refund post&package for returns after 30 day free trial.

Thane says:
The offer on Pilates is that we will collect this item from you if it is packed in its original box and within the 30 day trial period. If after 30 days you do not want this item, you should email customer services (left panel on this page) and they will help you with the return which you should pay for.

I would not buy anything from this company as I bought an Orbitrek Elite 3 months ago, which broke and nothing has been done about it.

Thane says:
Well, what happened was, you had a problem with a bolt that went into the pedal, we offered to send a new part or even collect the product and replace or refund you but you decided that neither of these options were suitable. We are hoping that we can still help you resolve this and have tried to contact you on several occasions to help you and yet you are still refusing all 3 reasonable options (the part, the replacement or the refund). I am not sure what else we can do to fix this for you. I cannot think of a single retailer who would have tried to do more for you in this case and we look forward to finally making you a happy customer.