IT`S FANTASTIC,MARVELOUS!
WHAT A REVELATION TO CLEANING THE WHOLE HOUSE!
Have just recieved my H2o mop,so easy to assemble and easy to use. The floors and carpets were cleaned with little effort and i used the steam boost for stubborn stains with great effect. I am so pleased with my H2o mop I`m recommending it to family and friends, it`s made my housework a pleasure not a chore. Thankyou from a very satisfied customer.

I am living in the costa blanca spain , could I purchase a cleaner from anywhere near me. remember nealy all homes here have tiled floors and we all hate useing mop and buckets.

Thane says...you can visit http://arkwrights-groceries.com or www.thanedirect.com to find the correct seller for your region.

please could you tell me why the H20 mop is available from your selves at a far greater price than Ideal World. I do understand that it is called by another name however the only difference is with yours you get the 10 disposable pads value 9.95 which if i wished could purchase from yourselves at any time

Thane says...We can guarantee the quality of all of our products. They are original designs, we cannot vouch for the quality of cheaper products which later appear on the market. Our accessories are developed to be used with the original Thane products and compatibility with cheaper products is not guaranteed.

I need to replace my water tank. Can I order one with you.

Thane says...please follow the link to H2O Mop accessories page http://www.thanedirect.co.uk/accessories.php?idp=1095 where you'll find filters etc. Please contact customer services to find out if spare water tanks are available http://www.thanedirect.co.uk/custservice.php

I purchased the h20 mop but need to purchase a new microfibre cloth can you tell me where i can buy one

Thane Says: Please follow this link http://www.thanedirect.co.uk/accessories.php?idp=1095

i am interested in buying the h20 mop,i mainly wanted to get it for cleaning carpets how well does it clean them???

Thane says...the H20 Mop will freshen and sanitise your carpets. It can also help with light soiling if treated straight away. It's a steam cleaner rather than a carpet cleaner.

Only used H20 mop once and was fantastic, unfortunately have come to use it a second time and no steam is being generated!

Thane says...sounds like the fuse may have blown in the plug. Try changing it, if that doesn't work please follow the link to contact customer service http://www.thanedirect.co.uk/custservice.php

bought the h2o mop no steam coming from it what could be the reason

Thane says...your mop will require basic maintenance please follow the link to the FAQ page on our website for details on how to keep your mop functioning in tip top condition! http://www.thanedirect.co.uk/products/housewares/h2omop/faqs.php

I have natural slate floors (rugged uneven and typicalREA L slate). Does the H2o mop cope with this kind of surface or not? Thank you.

Thane says...The H20 Mop is effective on slate floors, the Blue Mega Absorbant Cloths work particularly well on textured floor surfaces. You'll find them on the accessories page of our website http://www.thanedirect.co.uk/accessories.php?idp=1095

HI.
can you please tell me can you use to clean mattresses as i saw a mop on the tv that does this but cant remember if it is the H20.

Thane says...we'd recommend the Tobi Steamer for refreshing your mattress along with other soft furnishings - please follow the link http://www.thanedirect.co.uk/products/housewares/tobi/tobi.php

This mop is such a disappointment, it leaves the floors swimming with water, I had to use my old floor mop to take up the watger

Thane says...the most common cause for floors becoming overy wet it misuse of the trigger. This should only be pressed when a blast of steam is needed. Keeping it held down will cause floors to become wet. For extra dryness we'd recommend using the the blue mega absorbant cloth. Please try this and let us know how you get on.

Is it available in the United States. There was an ad for it or one similar a week ago - not sure it is the same one though.

Thane says...please visit our sister website www.thane.com

l have used it a few times yes ok on laminated
flooring but leaves the tiles in kitchen quite wet l dont hold the leaver down it would turn off when handle is upright waited a while so had to switch it off at the mains just tried again and it still buzzing not like when you want to use pour water in and wait for the green light l have only had it on the 26 may and the return date is today the 5 june Thank you

Is H2O mop available in Sri Lanka.
Thanks

Thane says... please follow the link to find the correct region www.thanedirect.com

My mop is brilliant. I am reccommending it all my friends! Where can I order more disposable covers in the UK. I bought my H20 from a TV shopping channel, and I noticed that another was offering a hand held steamer with the mop. Where can I get a the hand held steamer?

Thane Says: Please visit our website www.thanedirect.co.uk for further information on how to purchase more disposible pads and the hand held steamer.

hi iv just recieved my mop and my floors were really wet, so iv just read all the other comments and i realize now about the trigger. but can u tell me do i just press trigger once and then press it again to switch steam off and just clean my floors? thanks please help

Thane says... You just need top press the trigger once for a burst of steam. When you need another burst of steam simply press again, let us know how you get on!

Is the H2O mop available in Malta?

If not, would it be easily transported from UK when I travel there?

Thane says...please visit www.thanedirect.com to find your correct region

i am interested in buyiny the h20 mop on the advert it says that it cleans stains from carpets how good is it?

Thane says...It will refresh and sanitise your carpets.The H20 Mop can help with lightly soiled carpets but is not a carpet cleaner.

i have just purchased a h2o mop and used it today for the first time,the only problem i had was it left my floors soaking wet is this what is supposed to happen,your help would be gratefully appreciated,and can you please tell me when is the best time to use the blue h2o head

Thane says...the most common reason for overly wet floors is misuse of the trigger. The trigger should be used sparingly when a blast of steam is needed, it should not be kept depressed.
The blue mega absorbant cloth it great when you're cleaning textured floors of when you need extra dryness.

After a year of use my H20 MOP has stopped delivering steam Can you come up with any remedy

Thane says...as with a kettle, regular mainentance is required to keep your H20 working in top condition, especially in hard water areas. You'll need the descale your unit please find details on how to do this on the FAQ page, follow the link http://www.thanedirect.co.uk/products/housewares/h2omop/faqs.php
You will also need to change you water filter, we recommend that you do this every 3-6 months. New water filters can be puchased from the accessories page on our website http://www.thanedirect.co.uk/accessories.php?idp=1095

hi, was looking at this mop at november and just missed the buy one get second for a penny offer - another thread said the offer will be back in april - but still nothing.... will you have that offer on again - i would like to get 2 mops and the portable steamer...

Thane says...we have no plans to repeat that offer. We're currently offering an amazing bundle deal or buy a second unit for £20 off. See the website for details!http://www.thanedirect.co.uk/products/housewares/h2omop/h2omop.php

there must be someting wrong with my steam mop as it leaves my floor very wet it looks like ive usesd a mop and water. please can i have a replacement havnt had it very long.

Thane says...Thane says...the most common reason for overly wet floors is misuse of the trigger. The trigger should be used sparingly when a blast of steam is needed, it should not be kept depressed.
The blue mega absorbant cloth it great when you're cleaning textured floors or when you need extra dryness. If you are still experiencing problems with your mop please contect customer service http://www.thanedirect.co.uk/custservice.php

Can this do Mattresses?

Thane says:
You my find the Tobi is better for mattresses but you can use H2O Mop if you want to.

hi not everyone has a credit card, where can we send a cheque to please

Thane says:
Sorry, we do not accept cheques, but we do accept debit cards.

I live in Spain and my whole house is tiled floors! My friends and I want to know if we can get the H2O mop sent out here?

Thane says...customers wishing to purchase from Spain can do so through Arkwrights, please follow the link http://www.arkwrights-groceries.com

I have a H2O mop, really good. I've just seen one on QVC with a super absorbant pad. I think they called it a 'Coral Pad' Is this pad available on its own?

Thane says...yes, the Coral pad is available on the accessories page of our website, please visit http://www.thanedirect.co.uk/accessories.php?idp=1095

Hi, my husband is in the forces and we live at a BFPO address in Germany, do you deliver to BFPO addresses for forces and their families?

Thane says...we don't from our UK website but you can order from our sister German website http://www.trendpro.tv/

H20 ROCKS!!!!!!!!!!!
I love it no more wasting your time with gross mops the h2o is fantastic..

We purchased the H20 Mop a year ago and have never had a problem - we have Natural Slate Tiles, Solid Wood Floors, Semi-Solid, Laminate and Ceramic Tiles throughout the house and it always gets them clean.

We also have 2 very large, messy dogs that live in the house and find no other method to keep the house as clean.

Have recommended it to many friends and family members, each have found it to be excellent - when we purchased, we got the FREE hand steamer and extra pads.

Would recommend it, have never had a problem with puddles or excessive water on the floor - only use the trigger when we need the extra boost for cleaning.

Thane says...thank you for your feed back! We hope you continue to enjoy the H20 Mop!

Would like to purchase
micro fiber cloth pad

Thane says...you can purchase all the H2O accessories on the accessories page of our website http://www.thanedirect.co.uk/accessories.php?idp=1095

1) can you send by post to Portugal. 2) does it come so it would fit in suitecase. what wheight is it. Thanks Margaret

Thane Says: We only ship this product within the UK.

i purchased the h2o mop last year and am very pleased with it, only last week ther machine stopped working no water is coming through can this be fixed

Thane says...it sounds like the fuse in the plug may have blown, check to see if this is the case if not please contact customer service http://www.thanedirect.co.uk/custservice.php

I would like to buy this top
product !
Could you please tell me if you send to Jersey Channel Island please.

Thane Says: We are unable to deliver to P.O Boxes, BFPO Addresses or the Channel Islands.

do you accept maestro on your instalment plan?

Thane Says: We only accept major Credit cards Visa or Master Card for instalments.

I am thinging of buying some product,do you have local agents in ther Channel Island coz i would like to try the product first and see the quality of cleaniness, etc.


Thane Says: I'm afraid we don't ship to the Channel Islands and our products are only available to purchase over the phone or

Have seen Adv today 2 H20 Mops £101 inc P&P. have tried to order but no one recognises offer - customer service says go back to source they send me to customer service - how can you adv today?

Thane Says: We are currently not running this promotion and will not be doing so for a while. Please keep watching our channels 660 & 663 on Sky for all our latest offers.

I am thinging of buying the H20 mop, the offer i have is for £60.00. Is this still valid. Can th e mop be used on soft wood if i apply only a little steam?

Thane Says: Please check our channels for latest offers on 660 & 663.

what is the 1p offer and will it be on anytime soon

Thane says... the 1p offer featured a second unit for a penny plus p&p. We're constantly updating our offers, please stay tuned to our channels and subscribe to our newletter for the very latest deals! http://www.thanedirect.co.uk/newsletter_new.php

I have just purchased the H2O mop and was eager to use it. After reading the comments online we have been having the problem of our floors being very wet. do we have to keep the steam on all the time while cleaning the floor or just use when needed? And can we use the blue cloth for extra dryness?

Thane says...The steam trigger should be used when needed, keeping the steam trigger pressed will cause over wetting. The blue coral cloth can be used if you feel you need extra dryness.

I just got the H20 mop. I love it. Its a best buy on thane. My laminate floors look amazing! It does what it says on the advert! I recommend it to everyone BUY IT NOW!!!!!!!!!

Thane says...wow, thanks for your feedback Julian - we hope you continue to enjoy your mop!

Just bought and used for 1st time. Floor is much wetter than I expected. Any suggestions as to why ?

Thane says...The most common cause for extremly wet floors is misuse of the trigger. The steam trigger is designed to be used to give a blast of steam when needed. If the trigger is held down, too much steam will be released and the floor will become very wet. How well the room is ventilated will also effect the drying time of the floor.

Can tge H2O mop be used to clean laminate floors?

Thane Says: The h20 mop will clean all types of floors including laminated flooring.

Can I have a steam mop delivered to Gibraltar? If so how?

Thane Says: Please visit www.thaneinc.com for further information on how to order within your country.

i live in oldham, i would like to know if i u have local agents coz i would like to try the product first and see the quality of cleaniness, etc.

Thane says...the H20 Mop is not available in retail outlets. It does come with a 30 day money back guarantee though so in the unlikely event that you're not entirely satisfied, you can you can return it for a refund of the purchase price.

I have H2O Steam Mop.now I only need to get the Microfiber pads. do you have it.

Thane says...a range of accessories are available for the H2O Mop including the microfibre pads, please follow the link http://www.thanedirect.co.uk/accessories.php?idp=1095

Hi, If the tank empties during use, can you refill it and carry on? Or do you have to let the pressure reduce and/or cool down before refilling a carrying on?

Thane Says: Turn off the H2O Mop and simply remove the Water tank, refill, and then again turn on and continue cleaning.

Do I have to do anything to the water filter? How do I know when to replace it?

Thane Says: We recommend that you change the water every 3-6 months.

Used the H2O mop for the first time this morning on my laminate flooring its fantastic left my floors clean & dry every home should have one I will be recommending H2O mop to family & friends.

I have the H2O mop & Ihave Congoleum Durstone tile.The mfg said I can't use the mop on this if the steam gets any hotter than 110 degrees.Can you tell me how hot the steam gets on your mop?Thank you.

Thane says...unfortunately we're unable to give an exact temperature for the steam as this will fluctuate. The water in the tanks reaches boiling point (100 degrees). All we can suggest is that you conduct a small patch test somewhere discrete if you feel you would like to try the product.

Just received our cleaner.Are we doing something wrong? Our kitchen floor which is tiled was left very wet altho' you video says that the floors should be dry

Thane says... The most common cause for extremly wet floors is misuse of the trigger. The steam trigger is designed to be used to give a blast of steam when needed. If the trigger is held down, too much steam will be released and the floor will become very wet. How well the room is ventilated will effect the drying time of the floor.

I own the H2O, but as it was given as a gift, I haven't got the carpet glider. It this item available as a stand-alone purchase ?

Thane says... unfortunately the carpet glider is not available as a separate item. The versatile Coral Cloth and disposable cloths are available separately and may be suitable for a quick refresh and sanitise of your carpets.

hiya, i bought a h2o mop about a year ago.. i only got two of the micro fibre cloths. i am now looking to see if i can get some new ones but i cant seem to find it on this site..can you tell me how i could get some..

Thane Says: We are currently out of stock in the micro fibre pads until mid April.

im from gibraltar is their any way thames mop could be sent over?

Thane says...please follow the link to find the correct website for your area http://www.thanedirect.com/

If I only like to buy the H2O Mop mricafiber cloth pasds. how much are they.


Thane Says: The micro fiber pads are priced at £9.95 + £5.95p&p and are currently out of stock until the beginning of April.

When using detergent,can it be put in the H20 Mop

Thane says:
No, you should put the detergent on the floor and then use the H2O Mop, if you want to use a detergent as well.

When using the carpet glider do you use a cloth aswell

Thane says:
Yes - we suggest the white microfibre cloth is best.

I have english oak 18mm wooden floor, and it has been said on various websites that Steam cleaners are not good to clean the wooden floors in a long run as it dull the shine. Is this the case with H2O mop as well.

Thane says...we've had many happy customers with wooden floors. The H2O Mop is suitable for use on sealed wood floors.

thinking about pyrchasing H20Steamer, is it suitable for laminate flooring?

Thane Says: The h20 mop is suitable for all types of flooring.

Hi
Can I buy this item if do not live in the UK?
Do you send outside UK?

Thane Says: We can only deliver goods within the UK, you can visit www.thaneinc.com to find out or to order directly from your country.

Hi,
My water resevoir has developed a leak. Do you sell replacement ones, only i couldn't see it on your accessories page?
Thanks, B.

Thane Says: The water tanks are sold as replacements. please contact our customer services team on 0161 210 2563 and we can assist you.

I need to purchase a new water tank for my H2O mop. I can't find this on your accessory page. Where do I go to purchase this accessory? Thanks!

Thane says:
Please contact our customer service team by email.
http://www.thanedirect.co.uk/custservice.php

Hi, As your manual is in French and English -do you deliver to France or is there a French outlet where I can buy one.

Thane says:
We do not deliver to France from the UK, but you may find our items in France on Shopping Channels and Catalogues.

can the H2O Mop be used on Amtico flooring?

Thane says:
Yes, the H2O Mop will clean Amtico and Karndean style floors.

I recieved my H20 Steamer yesterday and could not wait to use it, i found that it left my tiled floors very wet, I used the blue cloth and the towling cloth, can you tell me an I doing something wrong I left the swithch on the handle on is this correct.

Thane says:
The H2O Mop when used correctly with the coral or microfibre cloth will leave floors wet but not soaked as you seem to have experienced. Here are our tips:
Do not over fill the water reservoir as this causes too much water to go through the mop.
Wait for the green light before pressing the steam trigger.
Press the steam trigger once to start the steam.
You do not need to spend a long time in one area of floor.
The micro fibre cloths will soak up most of the excess moisture as the steam hits the cold floors.
If the atmospheric conditions are humid or damp or the floor is very cold, then the steam may turn to water on the floor and not evaporate as fast as on sunny days. This is the same when you have a regular mop.
Hope these tips help - if you have any problems contacts us by email on our Customer Service page.

I saw a handheld steamer on the Sky TV offer, I can't find any reference to it on your website. Is there any information I can look at before I order.

Thane says...you can find the hand held steamer on the accessories page of our website please follow this link http://www.thanedirect.co.uk/accessories.php?idp=1095

I have just bought the H20 mop.I asked the operator if I could buy extra micro fibre cloth pads he checked for me and said I could buy the 10 disposable pads.I want to buy the microfibre cloths so where do I buy them if I carn't buy from your web site.

Thane says...We don't sell extra micro fibre cloths as they are completely washable and reusable. You can however buy extra mega aborbant cloths for extra cleaning power - these are also washable.

IT WAS FANTASIC!

does the h2o cleaner work on carpets ??

Thane says... Yes, the mop comes with a carpet attachment but please bear in mind the mop is not primarily a carpet cleaner. There is no suction function like you would get on a vax carpet washer so deep stains will not be removed with the H2O Mop.

Can the H2O mop be used on laminate flooring?

Thane Says: The h2o mop can be used on all types of flooring.

I live in spain and would like 2 H20 MOPS ANY CHANCE OF DELIVARY

Thane Says: We only deliver within the U.K

I cannot find accessdory page - please help.

Thane Says: You will find the accessories page on the home page of our site: http://www.thanedirect.co.uk/accessories.php

will the h2o mop pack into
small pieces to fit into a suitcase to take abroad

Thane Says: Please follow instructions according to your flip recipe book

my mother and i bought this product to clean our wooden floors and rugs best cleaning gadget we have ever bought thanks

we have a small cafe bar is the h2o mop versatile and competent enough for daily use and what do we do for replacement mop heads

Thane Says: Yes, the mop is very versatile and you can buy replacement pads from our. You will find them in the accessories page on our site.

hi, can the h2o mop be used on carpets?

Thane Says: Yes, but it's not acarpet cleaner and it will only freshen your carpet.

there was an offer on free pp is this still on

Thane Says: Please watch our tv commercials for updated offers.

Can I buy spare washers for my h2o mop as I was recently given one as a gift. However the washers were not in the box. I do not want to upset my gift giver so will buy them myself if I can.

Thane Says: You can buy spare pads from our site which you will find on our accessories page.

How do you define
Sealed Hardwood Flooring? How would i know if my wood floor is suitable for this product?

Thane Says: H20 Mop is suitable for all types of flooring.

I am thrilled with my cleaner, but please, how do I buy new Pads? URGENT

Thane says...That's great news. You have joined the super-long list of customers who have loved this product! The pads, along with cloths, can be purchased by calling our order line on 0800 037 0650. They are also available to buy from this website and don't forget to use discount code WEB to save 5% off!

Is the handheld steamer still on offer with the H2O mop?

Thane Says: yes, the travel steamer is just £19.95 + £7.95p&p only when bought together with the h20 mop at the same time. Otherwise its available separately for £39.95 plus postage.

Where can I buy the blue part for my mop. I do not mean the filters. Mine developed a crack and it leaks. Does Thane sell just parts? Thank you

Thane Says: you can buy this directly from our site in the accessories section which you will find on our home page.

My H2O Mop is not producing any steam, I have read the trouble shooting page and there was right amount of water in the tank. What could be the problem, please advise??

Thane says...Once you have checked the water level and ensured that the Mop is powered on, wait for the light indicator to turn green then pull the trigger to activate the steam. If you are still having difficulty with your mop please contact customer service by following this link to our website:
http://www.thanedirect.co.uk/custservice.php

can i pay over 3 mnth installment with debit card?

Thane says...We currently only accept instalments on credit cards. If you have one we'll be happy to help you spread the cost.

I just missed your offer for second mop 1p. I want to take one to our villa in Spain and I am sure that many English and Spanish friends will be impressed and buy. I also want one for my son and wife for their laminate floors. I do not have Sky so although I know you intend a Spring offer so how can I find out when it is without Sky.

Thane says...Glad to hear you're so impressed witht the H2O, it's a great product! If you don't have access to Sky, all our great offers can be found at www.thanedirect.co.uk. We're constanly updating our offers so it's important to grab an offer you like as soon as you see it! Why not subscribe to our newsletter to keep up to date with the very latest offers!

I live in Gibraltar, can I buy the h20 mop I have Barclaycard visa and mastercard. can you help

Thane says...unfortunately we cannot deliver to Gibralter at this time.

I would like to buy the h20 mop and get the hand steam cleaner for 9.99 as advertised on sky tv shopping channel but I live in Spain. Can pay in pounds but want delivery to Spain, can you help. I think many of my friends may want to order them as we mainly have marble floors out here, so there is definately a market for your product here in Spain.

Thane says:
We are sorry but we cannot ship to Spain, but if you have friends in England you can always order it to be delivered to them and then they can take it to Spain when they visit you.

Hi I have just received my H2O mop, what is the blue tassled microfibre coloth used for, thank you

Thane says...The blue Coral Cloth can be used when you require even more cleaning and drying power. It's particularly effective on the grout in between tiles adn also on textured floor surfaces. Happy cleaning!

how can i buy a replacement water bottle for the h2o mop

Thane says:
You can get replacements by contacting our customer service team. Follow this link:
http://www.thanedirect.co.uk/custservice.php

can you buy disposable pads seperatly

Thane says...Yes, please click on the accessories page of the H2O Mop product page

hi, i would like to order h20, but am living in ireland how will i make the payment + posting

Thane says...Please buy from our ROI website www.thanedirect.ie

very easy to use.