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Customer Service issue: The H2O Mop® is working well and all of a sudden it stars making noise and the steam stops coming out. The above video illustrates the problem and the how to fix it.

  1. H2O Mop® is turned on - steam comes out.

  2. If for any reason the Water container, while using the mop, slightly moves up, after 5-10 seconds the mop will start making noise and stop releasing steam.

  3. To fix the problem, push the water tank down so it is secure and the noise will stop and steam will start coming out again.

H2O Mop® Tips/Troubleshooting Sheet

  1. Do not operate without either the microfibre cloth or disposable pads in place.

  2. The H2O Mop® can only be used when the approved floor cloths are in place.

  3. Never put cleaning detergents or scented products into the H2O Mop®. This will make the operation unsafe and damage the unit.

  4. On surfaces that have been treated with wax, the wax may be removed by the heat and steam action.

  5. Use extra caution on vinyl, linoleum or any other heat sensitive floors.

  6. Do not use on unsealed wood floors or let the unit stand on any wood floor for an extended period of time.

  7. Use only tap water for the H2O Mop®. Residents in areas with hard water, should use distilled water for better performance.

  8. When using the H2O Mop® on carpets, place the mop head (with micro fibre cloth or disposable pad in place) over the carpet glider.

  9. Disposable pads and microfibre cloths can be used on all floor type surfaces.

  10. Disposable cloths are designed for one time use.

  11. To avoid excess water or streak marks on the floor surfaces, please ensure that either the microfibre cloth or disposable pad is either cleaned or replaced at each use.

  12. Microfibre cloth pads can be machine washed in hot water and tumbled dry.

  13. For optimal performance and results, it is recommended to sweep or vacuum the floor prior to using the H2O Mop®.

  14. To ensure maximum steam production, ensure the water tank has the correct level of water.

  15. To sanitize an area of your floor, leave the H2O Mop® over the area for a minimum of 8 seconds, no longer than 15 seconds.

  16. You can easily add water to the H2O Mop® without removing the water container by slightly tilting the handle backwards. Open the cap and use the measuring cup included with your Mop, to pour water into the water container with one hand, while you hold the handle. Make sure the H2O Mop® is turned off before adding water.


Disposable pad instructions

  1. How to install the disposable pad

  2. Look for stitches as illustrated in point 2 and follow visual intructions

      NOTE: The disposable pad fits tight to the mop head so it stays in place during use.

Disposable pad instructions
 

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SPECIAL OFFER:

Upgrade to the Bumper Pack for a Web exclusive offer of Free Delivery! On the Checkout page enter discount code: WEBFREE

H2O Mop® Floor Steam Cleaning System + Bonus Mega Absorbent Pad

H2O Mop® Floor Steam Cleaning System + Bonus Mega Absorbent Pad


2 Monthly Payments of £39.98
or a Full Payment of £79.95 + £9.95 p&p

What's Included
CommentsCOMMENTS:
Posted on Dec 23, 2009, 10:50 am by Mrs

Can you advise where I can buy two more re-usable micro fibre cloths for my H2O mop?

Thane Says... Please see http://www.thanedirect.co.uk/accessories.php?idp=1095

Posted on Nov 15, 2009, 8:25 am by Paul

The best thing I have done this year is to purchase the H2O mop. It is brilliant. The floor drys quickly and the home looks really clean. Thank you for this product.

Posted on Sep 6, 2009, 2:54 pm by Jenniffer

It is the best piece of cleaning equipment I have ever had. My hardwood, Karndene and vinyl floors are like new. The carpets have come up beautiful. It only took one day after ordering to when I got delivery the next day. I would reccommend this mop to anyone who wants a clean and germfree home.

Posted on Aug 27, 2009, 5:58 am by Angela

I recently got a puppy and i was getting so uptight with the smell of puppy in my house. Everything i tried would never get rid of the smell but the h20 mop is fantastic. I love it. My house smells so clean and fresh, plus my floors have never looked so good! I can't fault the h20 mop in any way. My family have all had a go and they are investing in one now too.

Posted on Jul 24, 2009, 3:32 pm by Mrs

I recently purchased my H2O mop and have to highly recommend this product. It does exactly as it says in the advert I am so pleased with it, although I have mainly carpet throughout my home it really does freshen up my whole home. Many Thanks

Thane Says...Glad you are feeling the benefits of our Mop!

Posted on Jul 9, 2009, 5:53 am by Roslyn

Where in the UK can I buy the white microfibre replacement pads

Thane says...you can purchase all the accessories for the H2O Mop from our accessories page, please follow the link http://www.thanedirect.co.uk/accessories.php?idp=1095

Posted on Jun 27, 2009, 6:51 am by Jennifer

IT`S FANTASTIC,MARVELOUS!
WHAT A REVELATION TO CLEANING THE WHOLE HOUSE!
Have just recieved my H2o mop,so easy to assemble and easy to use. The floors and carpets were cleaned with little effort and i used the steam boost for stubborn stains with great effect. I am so pleased with my H2o mop I`m recommending it to family and friends, it`s made my housework a pleasure not a chore. Thank you from a very satisfied customer.

Posted on Jun 22, 2009, 4:38 pm by Rhona

I am living in Costa Blanca, Spain. Could I purchase a cleaner from anywhere near me. Remember nearly all homes here have tiled floors and we all hate using mops and buckets.

Thane says...you can visit http://arkwrights-groceries.com or www.thanedirect.com to find the correct seller for your region.

Posted on Jun 11, 2009, 3:44 am by Sarah

I am interested in buying the H20 mop,i mainly wanted to get it for cleaning carpets how well does it clean them???

Thane says...the H20 Mop will freshen and sanitise your carpets. It can also help with light soiling if treated straight away. It's a steam cleaner rather than a carpet cleaner.

Posted on Jun 6, 2009, 9:54 am by Barbara

Is it available in the United States. There was an ad for it or one similar a week ago - not sure it is the same one though.

Thane says...please visit our sister website www.thane.com

Posted on Jun 3, 2009, 10:53 am by Fran

My mop is brilliant. I am reccommending it all my friends! Where can I order more disposable covers in the UK. I bought my H20 from a TV shopping channel, and I noticed that another was offering a hand held steamer with the mop. Where can I get a the hand held steamer?

Thane Says: Please visit our website www.thanedirect.co.uk for further information on how to purchase more disposible pads and the hand held steamer.

Posted on Jun 3, 2009, 8:57 am by Rachel

Hi, i have just recieved my mop and my floors were really wet, so i've just read all the other comments and i realize now about the trigger but can u tell me do i just press trigger once and then press it again to switch steam off and just clean my floors? Thanks! Please help.

Thane says... You just need top press the trigger once for a burst of steam. When you need another burst of steam simply press again, let us know how you get on!

Posted on Jun 3, 2009, 2:57 am by Maria

Is the H2O mop available in Malta?

If not, would it be easily transported from UK when I travel there?

Thane says...please visit www.thanedirect.com to find your correct region

Posted on Jun 2, 2009, 6:51 am by Katie

i am interested in buying the h20 mop on the advert it says that it cleans stains from carpets. How good is it?

Thane says...It will refresh and sanitise your carpets.The H20 Mop can help with lightly soiled carpets but is not a carpet cleaner.

Posted on May 29, 2009, 7:54 am by Denise

hi not everyone has a credit card, where can we send a cheque to please

Thane says:
Sorry, we do not accept cheques, but we do accept debit cards.

Posted on May 29, 2009, 4:34 am by Ann

I live in Spain and my whole house is tiled floors! My friends and I want to know if we can get the H2O mop sent out here?

Thane says...customers wishing to purchase from Spain can do so through Arkwrights, please follow the link http://www.arkwrights-groceries.com

Posted on May 26, 2009, 11:28 am by Louise

Hi, my husband is in the forces and we live at a BFPO address in Germany, do you deliver to BFPO addresses for forces and their families?

Thane says...we don't from our UK website but you can order from our sister German website http://www.trendpro.tv/

Posted on May 25, 2009, 5:55 pm by Lynsey

H20 ROCKS!!!!!!!!!!!
I love it no more wasting your time with gross mops the h2o is fantastic..

Posted on May 24, 2009, 3:12 pm by SS

We purchased the H20 Mop a year ago and have never had a problem - we have Natural Slate Tiles, Solid Wood Floors, Semi-Solid, Laminate and Ceramic Tiles throughout the house and it always gets them clean.

We also have 2 very large, messy dogs that live in the house and find no other method to keep the house as clean.

Have recommended it to many friends and family members, each have found it to be excellent - when we purchased, we got the FREE hand steamer and extra pads.

Would recommend it, have never had a problem with puddles or excessive water on the floor - only use the trigger when we need the extra boost for cleaning.

Thane says...thank you for your feed back! We hope you continue to enjoy the H20 Mop!

Posted on May 5, 2009, 4:34 pm by Kim

I am thinging of buying some product,do you have local agents in ther Channel Island coz i would like to try the product first and see the quality of cleaniness, etc.


Thane Says: I'm afraid we don't ship to the Channel Islands and our products are only available to purchase over the phone or

Posted on Apr 21, 2009, 3:33 pm by Melanie

I have just purchased the H2O mop and was eager to use it. After reading the comments online we have been having the problem of our floors being very wet. do we have to keep the steam on all the time while cleaning the floor or just use when needed? And can we use the blue cloth for extra dryness?

Thane says...The steam trigger should be used when needed, keeping the steam trigger pressed will cause over wetting. The blue coral cloth can be used if you feel you need extra dryness.

Posted on Apr 18, 2009, 5:07 pm by Julian

I just got the H20 mop. I love it. Its a best buy on thane. My laminate floors look amazing! It does what it says on the advert! I recommend it to everyone BUY IT NOW!!!!!!!!!

Thane says...Wow, thanks for your feedback Julian - we hope you continue to enjoy your mop!

Posted on Apr 5, 2009, 5:44 am by Ly

I have H2O Steam Mop.now I only need to get the Microfiber pads. do you have it.

Thane says...a range of accessories are available for the H2O Mop including the microfibre pads, please follow the link http://www.thanedirect.co.uk/accessories.php?idp=1095

Posted on Apr 2, 2009, 3:55 am by Jackie

Hi, If the tank empties during use, can you refill it and carry on? Or do you have to let the pressure reduce and/or cool down before refilling a carrying on?

Thane Says: Turn off the H2O Mop and simply remove the Water tank, refill, and then again turn on and continue cleaning.

Posted on Mar 31, 2009, 1:26 pm by Loraine

Do I have to do anything to the water filter? How do I know when to replace it?

Thane Says: We recommend that you change the water every 3-6 months.

Posted on Mar 27, 2009, 5:31 am by Vicky

Used the H2O mop for the first time this morning on my laminate flooring. Its fantastic, left my floors clean & dry every home should have one. I will be recommending H2O mop to family & friends.

Posted on Mar 24, 2009, 11:20 am by Brian

Just received our cleaner.Are we doing something wrong? Our kitchen floor which is tiled was left very wet altho' you video says that the floors should be dry

Thane says... The most common cause for extremly wet floors is misuse of the trigger. The steam trigger is designed to be used to give a blast of steam when needed. If the trigger is held down, too much steam will be released and the floor will become very wet. How well the room is ventilated will effect the drying time of the floor.

Posted on Mar 24, 2009, 5:44 am by Clare

I own the H2O, but as it was given as a gift, I haven't got the carpet glider. It this item available as a stand-alone purchase ?

Thane says... unfortunately the carpet glider is not available as a separate item. The versatile Coral Cloth and disposable cloths are available separately and may be suitable for a quick refresh and sanitise of your carpets.

Posted on Mar 23, 2009, 5:07 pm by Louise

hiya, i bought a h2o mop about a year ago.. i only got two of the micro fibre cloths. i am now looking to see if i can get some new ones but i cant seem to find it on this site..can you tell me how i could get some..

Thane Says: We are currently out of stock in the micro fibre pads until mid April.

Posted on Mar 22, 2009, 2:50 pm by Taryn

I'm from Gibraltar is their any way the mop could be sent over?

Thane says...please follow the link to find the correct website for your area http://www.thanedirect.com/

Posted on Mar 17, 2009, 8:15 am by Ly

If I would only like to buy the H2O Mop microfibre cloth pads. How much are they?


Thane Says: The micro fibre pads are priced at £9.95 + £5.95p&p and are currently out of stock until the beginning of April.

Posted on Mar 15, 2009, 1:17 pm by M

When using the carpet glider do you use a cloth aswell?

Thane says:
Yes - we suggest that you use a disposable or microfibre cloth with it.

Posted on Mar 15, 2009, 8:37 am by Deven

I have english oak 18mm wooden floor, and it has been said on various websites that Steam cleaners are not good to clean the wooden floors in a long run as it dulls the shine. Is this the case with H2O mop as well?

Thane says...we've had many happy customers with wooden floors. The H2O Mop is suitable for use on sealed wood floors.

Posted on Mar 15, 2009, 7:27 am by Kris

I am thinking about purchasing the H20Steamer. Is it suitable for laminate flooring?

Thane Says: The H20 mop is suitable for all types of flooring.

Posted on Mar 14, 2009, 10:00 pm by Elin

Hi
Can I buy this item if do not live in the UK?
Do you send outside UK?

Thane Says: We can only deliver goods within the UK, you can visit www.thaneinc.com to find out or to order directly from your country.

Posted on Mar 14, 2009, 9:51 am by Beverley

Hi,
My water resevoir has developed a leak. Do you sell replacement ones, only i couldn't see it on your accessories page?
Thanks, B.

Thane Says: The water tanks are sold as replacements. please contact our customer services team on 0161 210 2563 and we can assist you.

Posted on Mar 12, 2009, 3:35 pm by Zona

I need to purchase a new water tank for my H2O mop. I can't find this on your accessory page. Where do I go to purchase this accessory? Thanks!

Thane says:
Please contact our customer service team by email.
http://www.thanedirect.co.uk/custservice.php

Posted on Mar 12, 2009, 8:57 am by Margaret

Hi, As your manual is in French and English -do you deliver to France or is there a French outlet where I can buy one.

Thane says:
We do not deliver to France from the UK, but you may find our items in France on Shopping Channels and Catalogues.

Posted on Mar 11, 2009, 9:23 am by Edwina

can the H2O Mop be used on Amtico flooring?

Thane says:
Yes, the H2O Mop will clean Amtico and Karndean style floors.

Posted on Mar 11, 2009, 7:55 am by Gwyneth

I recieved my H20 Steamer yesterday and could not wait to use it, i found that it left my tiled floors very wet, I used the blue cloth and the towling cloth, can you tell me an I doing something wrong I left the swithch on the handle on is this correct.

Thane says:
The H2O Mop when used correctly with the coral or microfibre cloth will leave floors wet but not soaked as you seem to have experienced. Here are our tips:
Do not over fill the water reservoir as this causes too much water to go through the mop.
Wait for the green light before pressing the steam trigger.
Press the steam trigger once to start the steam.
You do not need to spend a long time in one area of floor.
The micro fibre cloths will soak up most of the excess moisture as the steam hits the cold floors.
If the atmospheric conditions are humid or damp or the floor is very cold, then the steam may turn to water on the floor and not evaporate as fast as on sunny days. This is the same when you have a regular mop.
Hope these tips help - if you have any problems contacts us by email on our Customer Service page.

Posted on Mar 7, 2009, 4:30 pm by Fatima

I have just bought the H20 mop.I asked the operator if I could buy extra micro fibre cloth pads he checked for me and said I could buy the 10 disposable pads.I want to buy the microfibre cloths so where do I buy them if I carn't buy from your web site.

Thane says...We don't sell extra micro fibre cloths as they are completely washable and reusable. You can however buy extra mega aborbant cloths for extra cleaning power - these are also washable.

Posted on Feb 22, 2009, 7:00 am by Kerry

Can the H2O mop be used on laminate flooring?

Thane Says: The h2o mop can be used on all types of flooring.

Posted on Feb 13, 2009, 10:56 am by Martin

We have a small cafe bar. Is the h2o mop versatile and competent enough for daily use and what do we do for replacement mop heads?

Thane Says: Yes, the mop is very versatile and you can buy replacement pads from our website. You will find them in the accessories page on our site.

Posted on Feb 12, 2009, 12:45 pm by Ola

Hi, can the H20 mop be used on carpets?

Thane Says: Yes, but it's not a carpet cleaner and it will only freshen your carpet.

Posted on Dec 29, 2008, 2:17 pm by Ambrose

How can i buy a replacement water bottle for the h2o mop?

Thane says:
You can get replacements by contacting our customer service team. Follow this link:
http://www.thanedirect.co.uk/custservice.php

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