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FAQ's

Q): What are the recommended uses for the H20 Mop?

A): The H2O Mop® is designed to thoroughly clean floor surfaces, such as marble, ceramic, stone, linoleum, sealed hardwood floor and parquet. *Always check the use and care instructions of your flooring manufacturer before using the H2O Mop. Do not use on any unsealed flooring. Use of steam on an unsealed wood floor can cause warping or other damage to the finish on floors. Always test the mop on an isolated area of your flooring prior to overall use on any floor surface.

Q): What type of water do I use?

A): H20 Mop uses tap water. Residents in areas with hard water should use distilled water for better performance.

Q): Can I use cleaning solutions or other chemicals?

A): Never put cleaning detergents into the H2O Mop. This will make the operation unsafe and damage the unit.

Q): When does the filter need to be replaced on my H2O Mop?

A): The water filter MUST be changed every three (3) months to help avoid mineral residue buildup. Mineral residue can cause an excessive buildup of pressure inside the H2O Mop unit causing the unit to become very hot and cease functioning. Should you hear a loud popping noise, this is due to lack of proper maintenance. If you encounter a problem of this nature discontinue use of the product immediately.

Q): My mop stopped producing steam/is producing very little steam.

A): A. The water level could be low. Switch the steam cleaner off and refill. Light indicator is red, turn unit on and wait for light indicator to turn green before use. C. If the steam mop begins to produce steam more slowly than usual or stops producing steam you may need to remove limescale from your steamer. Your H2O Mop requires removal of limescale, regularly, to prevent build-up. The frequency depends upon the hardness of your tap water and how often you use the steamer. The instructions for removing limescale is as follows: Prepare a solution of 1/3 white vinegar and 2/3 cold water and add to the water tank. Replace the water tank. Remove the mop head from the steamer. Plug into electrical outlet and turn on the H2O Mop. Once the indicator light turns green; operate the steam mop continuously until the limescale removing solution has steamed through. It should take 10-15 minutes to completely empty the water tank. Do not leave the steamer unattended during the limescale removal process/while in use. Do not let the water tank boil dry. Repeat the above procedure as many times as necessary until the normal steam rate returns. With each repeated cycle, use a fresh solution of vinegar and water. Remove the water tank and rinse out. Run half a tank of fresh, cold water through the unit at the completion of limescale removal. Turn the steamer off and unplug from the electrical outlet.

Q): Can I use the H2O Mop on my carpet?


A): Yes, the H2O Mop can be used on your carpet. Only use the carpet glider on carpeting & rugs. Use of the carpet glider on other floor surfaces will cause streaking and possible scratching of the surface. When using the H2O Mop on carpet surfaces; Place the mop head (with microfiber or disposable pad in place) on top of the carpet glider. Do not attempt to use the H2O Mop on carpet/rug surfaces without the carpet glider in place. Never use the carpet glider on surfaces that are prone to scratching. Take note: this product emits steam and will create moisture. If left operating too long in one place it can create water marks.

Q): My mop is leaving puddles of water.

A): The microfiber pad must be clean and dry for use. Apply new micro fiber or disposable pad and continue use. (If using a Disposable Pad: Let pad cool, remove from unit, replace with new pad and continue use. If using a Micro- Fiber Pad: Let pad cool, remove pad from unit, rinse thoroughly, ring water out of pad, replace pad to unit and continue mopping.) (Important: After plugging in the H2O Mop, wait for red light to turn green prior to pressing the steam trigger. If the trigger is pressed prior to ready light indicator turning green, water from previous use will not be heated and will be forced out by present steam and will cause puddling to occur.)

Q): My mop is leaking water.

A): Water level is too high. Turn unit off and unplug, remove water tank and adjust water level no higher than the “max” level of the water tank.

Q): The disposable pads on my H2O Mop are tearing.

A): Pads are designed for single use. Over use of disposable pads may cause them to tear and damage flooring.

Q): My H2O Mop is leaving behind a brown residue.


A): When using the H20 Mop for the first time or if the mop is not used for a long time you may notice traces of brown colored water coming out with steam. This is normal. We recommend running the mop for 1-2 minutes before use to allow the resin to disappear, the mop should then start emitting clear steam. The brown residue comes from the resin used in the water filter. If the mop is not used for a long period, then the resin inside the water filter will become dry and when the mop is used again a small amount of brown water/steam will come out.

Q): Do I need to empty the water tank after use?


A): Yes, to insure continued operation of the steamer, never store without cleaning and removing all excess water from the water tank. Note: Water quality will vary in different areas.

Q): Does my H2O Mop come with a warranty?

A): Yes, your H2O Mop is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your H2O Mop prove defective within 1 Year from date of purchase, return the defective part or unit, freight prepaid along with an explanation of the claim to Thane Direct. Please package your H2O Mop carefully to avoid damage in transit. Under this warranty, Thane Direct will repair or replace any parts found to be defective due to a manufactures defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct is not responsible in any way for damages, losses or inconveniences caused by equipment failure caused by user negligence, abuse or use not in accordance with the “User Guide” or any additional safety, use, or warnings included in the product materials. Further, Thane Direct is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:

  • Damage due to accident, misuse, abuse, alteration or vandalism.
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use.
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age.
  • “Normal” wear of parts (wear and tear that occurs over time and with use) including chips, scratches, abrasions, discoloration or fading.
  • Repairs made by an unauthorized service technician.
Q): I’m having trouble getting the disposable pads onto the mop head.

A): The disposable pads are designed to fit tight to the mop head so it stays in place during use and is designed for one time use only. For proper use, follow these instructions: Locate the label on the Disposable Pad. Attach the Pad to the Mop Head, the label on the front of the pad should go on the front of the Mop Head. Dispose of the Pad after use.

Q): I’m having trouble getting the Microfiber Cloth to stay on my unit.


A): If using the Microfiber Cloth attach the Microfiber Cloth to the Mop Head. Wrap the drawstring around the Mop Head and tighten it up.

Q): How do I use the H2O Mop on carpet surfaces?

A): When using the H2O Mop®™ on carpet surfaces; place the mop head (with microfiber or disposable pad in place) on top of the carpet glider. Do not attempt to use the H2O Mop Ultra on carpet/rug surfaces without the carpet glider in place. Never use the carpet glider on surfaces that are prone to scratching. Only use carpet glider on carpeting & rugs. Use of the carpet glider on other floor surfaces will cause streaking and possible scratching of the surface. When using the H2O Mop on carpet surfaces;. Never use the carpet glider on surfaces that are prone to scratching. Take note: this product emits steam and will create moisture.

Q): How do I wash the microfiber pads?

A): Microfiber cloth care:

  • Machine wash 60 ºC (140 ºF)
  • Do not bleach
  • Do not use softener
  • Do not tumble dry
Q): My mop is not producing steam and I’ve tried vinegar and water.

A): If your H2O Mop begins to produce steam more slowly than usual or stops producing steam you may need to remove lime scale. Lime scale can develop over time on the metal parts and greatly affect the mop's performance. We recommend removing lime scale on a regular basis especially in areas with hard water. The frequency of lime scale removal depends upon the hardness of your tap water and how often you use the steam mop.

To remove lime scale from the H2O mop you can either prepare a solution of 1/3 white vinegar and 2/3 tap water and ad to the water tank (see lime scale removal instructions for further detail found in the instruction manual) or you can follow these procedures:

1. Make sure that the H2O Mop is disconnected from the power supply before maintenance.

2. Remove the mop head from the main body.

3. Use any suitable metal pin (i.e. knitting needle) to remove scale deposits from the inside of the steam outlet. By moving the pin further inside the steam outlet then swirling and pushing the pin up and down you will clean the inside of the boiler. Make sure that removed scale debris get out of the boiler and steam outlet.

WARNING: BE SURE THE UNIT IS DISCONNECTED FROM THE POWER OUTLET WHEN PERFORMING THIS PROCEDURE.

4. Attach the mop head to the main body and screw the philips screw until it is fully tightened.

Note: After each lime scale removal we recommend performing a test cleaning on a suitable isolated area to ensure that there is no debris left in the system.

 

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