I have curtains that says dry clean only. Is the Tobi OK to use on a delicate suede like fabric. I sponged one curtain with a damp cloth and it left a water mark. Would the Tobi do the same. Thanks.

Thane says:
Always best to try on a test area first to ensure that it is suitable.

Please could you tell me whether buy one get one free offer for the Tobe Steamer will be repeated again and when? I am a pensioner and want to get one for my daughter too.

Thane says... Keep watching channel 660 as the offer may be coming soon. We constantly change our special offers and deals so my advice is "buy a great deal when you see a great deal".

your product is wonderfully, very good, I love it. please I will like to send money through postal order, I need your full address and the name of beneficiary. thank

Thane says:
We are pleased you like it! We only accept debit/credit cards.

i have checked the tobi product manual and wanted to know the power of the steam i think its measured in bars, the higher you go the more powerful, i have a good professional iron with 4 bar pressure what tobi's one, cannot see it in the product manual

Thane says:
The Tobi works on a different principle to a standard iron. It is direct steam as opposed to pressured steam. The bar rating is one. It is one of our best selling products and if you read the testimonials you may be convinced to buy!

Hi
I am living in Gibraltar, is it possible or how can it be delivered??

Thane says:
If you know someone in the UK who could purchase it for you and then they would have to ship it to you in Gibraltar.

Hello. I would appreciate if you helped me to find out the following technical specifications of the Tobi: its dimensions, the length of its hose, the heigth of its hanger, the capacity of its water tank, its steaming output (ml/s), its steaming time (the time the Tobi will run if the water tank is full) and its power. Thanks for your help.

Thane says:
Log on to our home page and select manuals under the Customer Service heading or follow this link www.thanedirect.co.uk/manuals/manuals.php and you will find all the specifications relating to the Tobi!

In a previous comment you said to see EU link at the top of the page but I cant seem to find it. Need to deliver to Malta, thanks

Thane says:
Here is the link! http://www.trendpro.tv/

I would like to buy a TOBI, but I live at a BFPO address. Do you deliver to BFPO addresses? Alternatively, I have a Belgian postal address I can use.

Thane says:
We can not deliver to BFPO addesses at the moment, but as you have an address in Belguim you could order from our European site. http://www.trendpro.tv/ or click on the link on our website!

Wow this is great!I have just changed jobs & I'm a assistant manager in a charity shop & we have to use a steamer similar to this one & I love using it and thought it would be great to have one. TV on as can't sleep & there is your advert. As also on lap top went straight to site & YES I've order one can't wait now for it to arrive. As I dry my clothes on hangers when I can't put it out to dry I'm already half way there to get going on the steaming.

Thane says:
Great!

Hi, the Tobi is a great steamer. Unfortunately, the water bottle lid broke when taking it out, leaving half of the lid in the main unit. Where can I get a spare water bottle and lid?

Thane says:
Glad you like the product - if you email our Customer Services team (see the left hand column of this site on the homepage for details of contacting them) they will help you.

hi,my name is Gillian Melia and i live in Ireland and would love a Tobi but all i have is a Laser card. could you please send me out an order form.

Thane says:
Hi Gillian you can place an order through http://www.thanedirect.ie/ where you will be able to purchase the Tobi!

hello i was wondering whether the tobi is an ideal gift for my mother's birthday and is it realy that simple ot operate.

Thane says:

The Tobi is a perfect gift for anyone who wants to take the pain out of ironing! If your Mother irons then she will love it and yes, it really is easy to use!

I have been trying to source the Tobi travel steamer. The only 'Site' where I found it available does not deliver to N. Ireland. Can you help please?

Thane says:
We deliver to Northern Ireland - just click buy.

Great for all clothes especially those that take ages positioning on the ironing board!Does take a little practice to avoid the fingers.

Hi I have just orded the tobi but im wondering dont the unit plug into the wall,as its portable or does it have a battery that you charge kind regards

Thane says... The Tobi is powered by the mains, it is not battery operated but the cord is long enough for portability

Hi,

I'm interested in the tobi travel steamer - how long/how much steam does it produces in one full tank and also how long does it takes to heat up before it's ready to use? many thanks

Thane says:
Approximately 10 to 15 minutes of steam power and will take around 2 minutes to heat up!

Have had my tobi for a while now and it is good, went to use it today and the noselle or however u spell it has come loose. It goes back on but as soon as I switch it back on the steam makes it pop off again. Please help asap as dont want to go back to use the traditional iron again, thanks

Thane says:
Contact our Customer Services Team and they will be happy to advise you!

I ordered Tobi steamer from TvDeals.tv; please can you advise if you are linked to them??
Thanks

Thane says:
We have constantly tried to warn our customers about other Internet sellers. These products are using stolen images and copyrighted text to sell products which are of a dubious nature. Buyers should beware.
Please see
http://www.thanedirect.co.uk/resellers.php

i am interested in buying toby..but i wanted to know if you offer breakdown service or warranty etc..and for how many years?

Thane says... The standard product guarantee period is 12 months, but this can be extended to two years for a small fee on certain products

Hi.I received the Tobi,and used it many times and I love it.But....It makes noise and spits water out on the clothes from time to time,even if I waited a bit longer than a minute for it to heat up.Is it gona stay like that?Or Am I doing something wrong?

Thane says:
Just like the best irons, there will occasionally be a bit of water residue from the nozzle. However you can minimise this by following the instructions on holding the garment steamer correctly. The Tobi will sometimes make a noise as it heats up, just like an iron.

I was lucky enough to get the 2nd Tobi for a penny offer but have never been able to get mine to work properly. It leaks at the base and doesn't generate a lot of steam, although the other one works perfectly. How do i report this fault and/or return it? I really want to use the Tobi!

Thane says:
This is a common question. Please check the product. The bottom of the Tobi has a little black plug which lets water out when you have finished using it, sometimes this is not totally tight when it leaves the factory. Try unplugging this little black plug fitting and plug it in again and screw it firmly. Hope this helps solve your problem. If you have any other questions just email our Customer Service team (there is a link at the side)

hi i bought the tobi in may my friend was staying with us andwe took up the ofer buy 1 get 1 for a penny ,
as i hveno strenth in my right side i have found the tobi a very great help thank youthane direct for such a fantstic product
-----------------------

Thane Says:

We're delighted that the product has been so helpful for you!

Please could you tell me whether buy one get one free offer for the Tobe Steamer will be repeated again and when? I am a pensioner and want to get one for my daughter too.

Regards

Farida

Thane says... The buy a 2nd unit for 1p is offered on our channels now until Sunday night

Hi, I found this steamer iron online on ebay in Toronto, had it sent over to me in the UK. I bought a power converter but it didnt work; to generate the 1500W i would need a heavy duty converter! is there anything you guys can do to help?!

Thane says... To get the most from an electrical product, you really need to buy a UK model. Buying adaptors and converters does not always do the trick

when did this buy one get second free offer start and finish?

Thane says...The early bird catches the worm so they say. The offer ran for the month of May.

Thank you to Mr tobias for Inventing a supurb product and thane direct for putting it on our screen.
i have perchased a tobi today and very much looking forward to using my partner has to have his shirts done and this will save a load of time ironing which gives me back ache..
so thank you keep up the good work
sarah x

I just bought a TOBI KB-1126 but got only french instructions with it. I'd love to get them in English or German. Could you help?

Thane says... All UK manuals are available for download here on our website

Don't have a credit card and new in Australia. What order means can I order? I really need it.

Thane says:
Try ordering from our sister site
www.danozdirect.com.au

Good afternoon when i typed in tobi steamer the link said that the offer was but 1 and get the 2nd for 1p but I cant find that on the website

Thane says... I am sorry to say that offer ended on 31 May.

is the 2 for 1 offer still on or when will you be doing it again?

Thane says... The promotion finished on May 31st. We are now offering a 2nd H2O Mop for just £10. Best bet is to buy quickly when you see great offers as we regularly change our offers

My friend an I were going to by a tobi on the extra one for a penny. Has this offer ended?

Thane says... Yes this offer ended on May 31st. You should buy as you soon as you see a great deal as we like to reward our customers with a variety of great deals

My daugher and I have just purchased the Tobi. How can one of us buy the travel unit. If this sold on its own please advise price etc.,

Thane says... Yes its available by itself for £39.95

Please could you tell me is the Tobi travel streamer work by mains and is it suitable for places aboard like New York and Asia.

Thane says... Yes its mains operated but with all UK plugs, you will need an international adaptor to use this abroad

Please could you tell me if I can download an English User Manual for my new Tobi, I live in Spain but could only order through the German website. Now I have a German Instruction manual! Can you help please.

Kindest regards,

Mrs. Bea Horton.


Thane says:
http://www.thanedirect.co.uk/manuals/manuals.php

I am interested in the 2 for 1 Tobi offer, can you let me know when it will be shown on UK TV please. I would like to see the demonstration bfore buying.

Thane says... The Tobi show can be found on Sky 650 and 653. It's being played very regularly as its a great offer

Hi just had to let you know used my tobi first time today absolutely fab dont now why i waited so long to buy one my ironing that normally takes one hour took twenty minutes it does everything that advert says and dissembles in a few mins to be put away wouldn be without my tobi dont really no how i got on before it is the best invention to to help on ironing days

i lost my visa card what other ways can i pay for a tobi . you say that it needs a signature on delivery, i am at work at that time that you deliver

Thane says...
We accept Visa and Mastercard credit cards and the standard debit cards. We deliver all orders by courier so please provide a delivery address where you can accept odrders during normal working hours.

I bought my Tobi about a month ago to groans of complaint by my husband that this was another gadget that would get stuck at the back of a cupboard. Well it won't actually as once I got the hang of it, i have found it to be a great gadget to have. It is less effort than regular ironing and you get through so many items before you realise and without the backache of ironing. I have even devised a way to do towels and bedding not on the bed. Just fold and hang over a trouser hanger. Easy. The thing that takes up the most time is putting your clothes on the hangers to start with but I have a solution, my teenage daughter likes to do this for me!

i have a generator system and am thinking of getting a tobi,
i know its 1500 watts but how many bar of pressure does it produce

Thane says:
The Tobi works in a different way to steam generating irons and so it would not be the same to compare Bar pressure, indeed it would be unhelpful to compare this.

i want 2 buy tobi wat`s ur phone no

Thane says... our order line is 0800 037 0650

What will I do in case my tobi breaks? Is there any service points available? Also aftermarket parts is the other concern?

Thane says...
We sell a variety of spare parts for a variety of products, here at our website or you can order over the phone from our customer services team

Can you tell me how many watts the Tobi has? Thank you

Thane says:
1500W

how much water does it hold? the water cylinder looks very small... how long those one fill last for. thanks

Thane says:
You will get 20-30 minutes of steam depending on a few factors. But more than enough for a few rooms.

SINCE I'VE GOT TOBY. I HAVE'NT BEEN ABLE TO USE IT. THE HOSE IS TOO STIFF. IT'S NOT WHAT IT'S LOOKS IN THE PICTURE OR DEMONSTRATION. PLEASE TELL ME WHAT TO DO.

Thane says...
When you first get the Tobi the hose is stiff as it is cold. Just turn the Tobi on and let the steam come out and it will warm up the hose and become flexible.

I HAVE SPENT THE LAST FIFTY YEARS HATING IRONING. BUT I KNOW HAVE A TOBY AND LOVE IT!!! ITS QUICK, EASY AND WORTH EVERY PENNY. I WILL BE BUYING TWO MORE FOR MY DAUGHTERS FOR CHRISTMAS.

i would like to buy tobi but reading the comments the hose is short, are you doing something about it? have you considered making it longer?

Thane says...
If you are looking to extend the length of the hose, it may be easier to use the shoulder strap and take the tobi nearer to the garment.

I have had my tobi for a few months now, and love it! I will never iron again. It is so quick and easy. It can take a bit of getting used to at first but i recommend using hangers with clips on to hold your garments at the bottom to prevent burnt fingers.

Thane says...
Thanks for the tip Geraldine! It does take a little getting used to but if you persevere, once you get the hang you will never go back to an iron again!!

Idea for not catching your fingers at the end of your garment - A large Bulldog Clip I'm going to purchase one and try it out. Anyone got any other ideas?

Thane says...
That's a great idea.

hi i would like to ask if i do command anything form you can you dilver in belgium

- try www.thane-europe.com or www.trendpro.tv

i love this coampny

Thank you!

i love this coapny

Thank you very much Janet!!

Hi,
I would like to buy the Tobi but am concerned about storage space. Is the height of the stand adjustable or is the height fixed?
What are the dimensions of the Tobi, height, etc.?

- The pole is telescopic from, and the total space used is just 2 sq ft of floor space!!!

Received my Tobi steam iron, today (Tuesday) ordered on Sunday, great service-Thanks. I agree it will take getting used to it. Very pleased on the finish to the garment. If you accidently put a crease in the wrong place you can just steam it out again and it does not leave a trace! Great for smock tops particularly if you steam from the inside. Only thing I'm having a problem with is the cuffs of blouses and shirts if really creased cannot get to the very end without catching my fingers, I'm sure I will find a way round it with experimenting. Just going to order the hangers. Once again thanks.

I'm considering getting one of these but first i would like to know if it is possible to use this on a dry clean only suit

- I do not see why this would be a problem; please ensure you read the Tobi instructions and the garment cleaning advice before you do anything

I bought this and though to myself I will be sending this back there is no way that anything could make ironing so easy. How wrong was I!!!!! This is the best money I have ever spent it does exactly what it says.

I love my Tobi but I am having a problem with it. It's not generating alot of steam. I have cleaned it using the vinegar/water solution but when you put it in the water tank, are you supposed to turn it on and reattach the hose because I don't see how it cleans it out. I have checked everything else and the hose is attached properly and I am not twisting the hose when steaming but I am not getting very good results which means that I am taking longer to steam everything. Please advise. Many thanks

- Please call 0871 437 0212 and our customer services will assist

Hi i recieved my toby today thanks, and although i'm quite pleased with it, it wil never be as good as the old fashioned iron for a perfect crease free garment.

- I can tell you from first hand experience that when you get used to the Tobi you will swear by it, and will not ever go back!

Could you please advise of cost of Tobi in Euro, i am in Ireland republic, and am very impressed to what i have seen on TV

Please visit www.thanedirect.ie

Can I use it in Africa on commercial bases in my Dry Cleaning shop. I am experiencing problems with my machines at the moment.

- There is no reason why you cannot use this in your shop; you may find that it does just as good a job as your more expensive machines!

Just ensure that you order through the correct website.

http://www.thanedirect.co.uk/international.php

I have just seen the Tobi ad on tv and it looks great! I really want to buy one but we have an 8 month old baby and someone on here said that doing babys clothes can be hard. Does anyone have any tips or advice on this?

Thane says:
Use a clothes peg to old the small items instead of your finger tips.

Hi I'm candian. I'm relocating to the UK. I bought my Tobi in Canda. Can it work in the UK. Does it have an dual volatge?

Thane says:
You will need a special transformer or it will affect the internal power unit.

I bought my Tobi last week, I will say it does take some getting use to but once you get the hang of it, it is so much faster than a normal iron, i like to think i get a wee workout whilst doing the ironing!! if the pole wasn't so flimsy and the hose a wee bit longer this product would be totally perfect.
thanks thane overall i am really happy with my purcase my months ironing normally takes around 3.5 hours, with the tobi it was just over an hour!! amazing thanks

Im trying to order the Tobi steamer online and the offers you are stating such as the travel steamer and hangers are not coming up as included. How do I do it? Do you have a code or something?

Thane says:
When you click BUY you will be offered the extras, we do not automatically include them, it is your choice as to whether you want them...

I am serving with the British Army in Germany and so have a BFPO address. Could you confirm that you are happy to deliver to this before I order (no extra cost to yourselves, it counts as UK). Also due to the extra time it will take to get here, how can I get the 30 day returns policy from the web site.

I cannot order it from a German web site as, 1. I don't have the language capability and 2. proberbly don't have the right cards, whatever they may be.

Thank you

Thane says:
Often we can deliver to such addresses but we need to process this separately. Please email customer services as we have to use a special courier for military addresses.

I bought the tobi on sunday night and it arrived on tue vey quick delivery.I hate ironing with a vengance,this is fab it really works.The only problem i have had was ironing my quilt cover on the bed when i detatched tobi from stand water leaked everywhere and the plug was shut!!Hence i had soaking top and carpet! The pole i agree is also flimsy but the tobi definatley does as states well worth the money if like me u hate ironing. p.s. my ironing basket is empty my husband is still in shock!

Thane says:
We are glad you like the Tobi, it may be that the leak you experienced was because the plug was shut but not tight, you need to give it a little turn, often it is not shut properly at the factory and it is important to check.

Hi - I notice for hard water you say to treat as a Steam iron = does that mean you can descale the Tobi - as water very hard where I live - thanks

Thane says:
We meant that you should use either filtered, pre-boiled or distilled water if you are concerned.

We bought a tobi two months ago and it is great, it takes a bit of getting used to at first.I hate ironing and would highly recommend this product. It is one of the best buys we have made.

Reading queries of steaming to the bottom of a garment, might I suggest using a skirt hanger with pegs on it, clip it to the base of your garment, then easy to hold the hanger by the handle - no steamed fingers. Hope this helps.

Thane says:
Very good tip - Thanks!

Do you post to ROI?

Thane says:
Yes go here: www.thanedirect.ie

I live in a very hard water area. Can you advise me whether the performance of the Tobi will be affected by the build up of limescale, and over how long a period before it becomes an issue, and what remedies do you suggest.

Thane says:
If you are concerned, you may prefer to use distilled water or pre-boiled (and cooled) water or filtered water (as long as the filter removes the impurities which create limescale build up. You should use the same precautions that you would for an iron.

Hi
I am living in Norway, is it possible to send the Tobi steamer overseas?

Thane says:
try our Norwegian sister site: www.tvins.com

I am living in Ireland. Would you post Tobi to Ireland?

Thane says:
You should use our Irish site.

I am about to order a Tobi - but wanted to ask, I live in Jersey so will you remove the VAT as we are zero rated for this?

Thane says:
Unfortunately we cannot remove VAT - we have no facility for this at the moment.

Had my tobi for a few months now and i'm still amazed every time i use it, even my husband uses it, Can you tell me where i can get replacement parts as my daughter snapped the extending pole??.

Thane says:
Hi - you need to email the customer service team - they may be able to find you one.
http://www.thanedirect.co.uk/custservice.php

Hi, could I purchase a handle and lint/pet hair and upholstery attachments. Thanks

Thane says:
You need to email customer services:
http://www.thanedirect.co.uk/custservice.php

Hi, I'm interested in the tobi travel steamer accessory too - can you tell me what power and performance this has compared to the normal tobi?

Thane says:
It being a travel steamer, Tobi Travel will be less powerful as most travel products are. The Travel Tobi is 650W versus the 1500W power of Tobi, but of course the Travel Tobi fits easily in a small bag, whereas the Tobi is not likely to accompany you on holiday unless have the complete Louis Vuitton luggage collection.

How do you steam the hems of skirts/shirts - i really find this difficult to do and i either burn fingers or the hem just dones't get flattenned !?
also how about cuffs and the seams on the end of short sleeve shirts/blouses ?

Thane says:
We have added some special tutorial links below to help you.

Can I use perfumed ironing water such as comfort in my tobi, thanks

Thane says:
We have answered this question below. Yes, you can.

VIP Rush Shipping . Is there an extra charge for shipping using this service?

Thane says:
Yes, as with any superior service, you pay a small premium. Currently £3.95 for Tobi but more if the product is larger.

Dear Sir/ madam.
Have just received my Toby Steamer. it is not as easy to work as it looks on tv, as well as hot fingers, i am getting wet marks on my clothing. and the stand is very flimsy and moves around a bit. am a bit dissappointed. is there something i am doing wrong?
Ann Stronach - Aberdeen

Thane says:
We have consistently said in this column that using the Tobi at first is going to take a little getting used to. Just like when you first learn to iron a shirt, there is a technique to ironing and to using a garment steamer. But once you have got used to it, you will find that garment steamers are very useful.
The main problem that we find people have is that they want to bend over to use Tobi, like they do over an iron. That is wrong and causes the stand to move around. The stand is not flimsy, it is designed to have some play so that the Tobi can be used correctly. If you are learning to use Tobi, try hanging the garments on a door first of all and then use the stand later once you are confident.
You should hold the handle in the correct place and then you will not get hot fingers, just like ironing, if you put your hands near the steam, they get hot!
You should stand up straight and hold the clothes in front of you as we show you on the accompanying DVD and also on the links we posted below.
The water residue from steam will drip if you do not hold the Tobi correctly. Irons also will occasionally drip water when they first start up.

HI
I travel frequently. Question on the voltage adaptor, you mentioned that the Tobi requires an adaptor between the UK, European, Asia and the USA regions. Can you advise on the adaptors that one need to purchase from the airport. Is it a step down converter adaptor? What sort of adaptors so that it does not burn the machine when used in those global regions. I am based in the UK.

Thanks

Thane says:
Well, on the basis that if you buy this item in the UK, it will be ready for a 220V electricity supply, you will need a UK - EU adaptor for European 2 pin countries. The supply in the US is 110V and so you do not need a step down transformer because Tobi in the UK is designed for more Voltage than the US.

I am thinking of buying a Toby, but, it is NOT the first and only. i had one about 10 years ago, although it cost loads more! They do what they say, but remember folks, they do not iron creases in so you cant press like with an iron. There are others available today, but they cost more. Eg http://www.morplan.com/ProductDisplay/Vitesse%20Steamer/364917/16251/349836

Thane says:
Thanks for your comment. The Tobi is the first and only portable steamer, no other steamer can be picked up and used with a shoulder strap like teh Tobi, which is what also sets it apart from the professional ones.
You are right, you cannot 'press' with it as you use a different technique to get creases back into garments, we have provided links to video tutorials below, which help perfect this technique. You have to remember that just like ironing, you have to find a way to use this that suits you.

Great fun and it does the job.. needs a littl getting used to but I love it,
Can i use this in my home in egyptI am unsure what the oltage is ther but they use 2 prong plugs that I get adaptors for.

Thane says:
Glad you like it. It does take some getting used to. There is a technique, just like with ironing.
You can use abroad with correct adaptor.

hiya,ive just recieved my toby today,it looks great but the hose is very stiff ..it wont hardly move..

Thane says:
It may just be cold, the hose should be slightly stiff and when it is warm it will loosen. If you have any difficulties just contact customer services:
http://www.thanedirect.co.uk/custservice.php

My TOBI works great I love it, only one major issue! It leaks water everywhere! what to do?

Thane says:
CLOSE THE PLUG! It is not leaking because it is broken, it because there is a plug which lets water out when you finish using it and you have not closed it!

hi, I ordered a Tobi steamer yestaday, but forgot to print out the confirmation number. How do I now track my order?

Thane says:
Don't worry, if you put your email address down, we email you details.

what is the wattage of the tobi? I don't easily find it on the wesite...

Thane says:
1500W

love the ease of this product but wonder if I'm using it correctly - finding getting a crease into stiff trousers is easier than getting creases out of an easy-iron shirt. often feels like not enough steam coming out but reading you other feedback this appears normal. any other tips for me?

Thane says:
You should take a look at the video links we have included below.

is the tobi available in australia

Thane says:
Yes at www.DanozDirect.com.au

Hi, hate ironing but not as much as my mum, so thinking of bying this as a Christmas present. If she does not want it how soon must I return it to still get the money back guarantee?

Thane says:
Our returns policy is set out in our terms and coinditions on this site. You are protected by Distance Selling Regulations as well.

Hi - does the Tobi really replace the need to dry clean for e.g. work suits?

Thane says:
It will not do stain removal but it will freshen suits if that is the reason you go to the dry cleaner. Most people take suits to the dry cleaner because they are worn a couple of times and need to be freshened up.

I LIVE IN NORTHERN IRELAND SHOULD I BUY FROM UK OR IRISH WEB SITE - HOW LONG TO DELIVER IF ORDERED TODAY THANK YOU

Thane says:
Without getting political (!) Can you order from this site as the Eire site is just for the South.

i wanted to know if we can use toby on delicate clothing such as beads and hand work or cloths with crystals.

Thane says:
It is perfect for this!

I just recieved my Tobi. I am wondering can you use perfumed ironing water in the tank. Would it affect the tank

Thane says:
Yes, you can use ironing water such as the type sold by L'occitane.

how long gaurenteed will it take to post to NE Scotland if i order on the 5th december??

Thane says:
If you use Rush Shipping it takes around 2 working days.

I want to buy this for my mum for Christmas. Will it arrive in time if I order today?

Thane says:
Yes, we can guarantee delivery before Christmas to you until 20th December 2007.

do you need a plug

Thane says:
Tobi is mains operated, but we supply a plug on the cable! You need a socket!

How would you iron a quilt cover? If you actually put it on the quilt & then iron it does it then not leave the quilt damp?


Thane says:
No, you are using steam which evaporates.

Could you please tell me if the Tobi is strong enough to remove odours and pet hair from carpets. Many thanks

Thane says:
You should try the H2O mop for carpets.

I am anxious to order a Tobi but cannot see the instruction video which is mentioned in other postings. Does this come with the order or is it on line?

Thane says:
We send you an instructional DVD but I have also added some links to other videos available online which show how to use garment steamers most effectively.

I have been thingking of buying a Tobi for a while now, I suffer from a bad back and cannot stand for long using an ordinary iron, is it possible to iron all types of clothing while seated. I have huggable hangers so there would be no problem there its just that with me having to be able to sit I would be worried that it would pull over on top of me when holding onto the bottom of the item and also that the pole would be too long for me while sitting. Any ideas would help. Thanks, Tony Martin.

Thane says:
Whilst it is better to stand using Tobi - you can sit to do it too.

Can I TOBI steam duvet covers, valance sheets etc while they are hanging folded on my airer? The frilly ones are so difficult to iron conventionally.

Thane says:
Yes you can.

Just recieved my Tobi and Huggable Hangers today, I'm so surprised as they actualy work and as a person who hates ironing this is as god send, appart from the odd hot fingers. Instead of standing for two hours ironing i was done and put away in 40 mins .
Can you tell me how to steam the very bottom of clothing with out getting hot fingers please ? as your instruction video does not show you .Thank's

Thane says:
As you move down the garment the last section you should hold tight next to the point you are steaming. Also look in previous comments for links to other tutorials.

What is the length of the cable for the Tobi?

Thane says:
Its 185cm

I have just ordered the tobi today and can't wait. I HATE ironing and have the spare room full of ironing. Will let you know how I get on when I receive it.

Hi have just received my Tobi 2 weeks ago & it is great! Only problem I have is as others in that the hanger swings around which is annoying - do you sell hangers that specifically fit the Tobi?

Thane says:
we really advise that you try the Huggable Hangers which we sell with the Tobi.

re previous message about use abroad...I assume from the reply that the Tobi will work 'exactly' the same and all we need to do, to make the unit work in the USA, is add a travel plug that changes the UK 3 pin to the US system and no 'power' adapter is required

Thane says:
We advise that a suitable adaptor is a step down adaptor to ensure the unit works at 110V. You can buy these at the airport easily.

Good day,

We live in Holland and have bought the Tobi Steamer, unfortunately the instructions that came with the machine are in FRENCH, no- one in this household speaks FRENCH, is it possible to send us a copy in English either by E-Mail or post, we are quite happy to pay for this item.

B.Belcher

Thane says:
We are guessing you bought this from our distributer who ships to Belgium and Holland. The instructions are available here: http://www.thane.ca/manuals/manuals.php

We travel between the UK and USA (Caribbean) a lot, we would like to take the Tobi with us, but arnt sure if it will work exactly the same with just a plug adaptor, given the UK 240 and USA 120 output.

Thane says:
You will need an adapter.

just got a tobi set it up an the water is coming out an going on to the floor. PLEASE CAN YOU HELP ME.

Thane says:
Yes! It is simple you have not put the plug in - this is at the base of the Tobi and is used to emply water easily for storage. But it needs to be put in before you use it - I also did the same thing the first time I used Tobi!

I am mainly interested in this product for its dust mite killing properties - the adverts on TV explain that the TOBI steamer does kill them in the mattress and pillows but I cannot see this in your advert on this web page - why is this important use not advertised here - or have I missed it somewhere? thanks Caroline

Thane says:
It is not a deliberate ommission and we thank you for bringing it to our attention.

I would like to know if you can use comfort vapouresse in the water tank,this is perfumed ironing water made by comfort

Thane says:
Yes you can, I use L'occitane lavender ironing water!

ive bought the toby iron and im pleased with it. but my back is killing me, ihave to iron on my bed as the clothes wont stay on the hanger how do i order the framed hangers

Thane says:
We are not sure why you would not use the hanging frame as you should not use Tobi on a flat surface - you are supposed to use it on garments while they are on hangers. Try our Huggable Hangers range.

can i get the extra warranty after i have purchased the tobi so that can be sure that i am happy with my purchase.

Thane says:
Yes, just email customer services and they will set it up with you after you have purchased. Of course you will also be refunded for your warranty if you return the product for any reason.

i have ordered this today, i am really looking forward to using it, i hate ironing and it really sounds great. from the comments it doesnt look like it will end up under the stairs like the ironing press i bought which is more trouble that its worth to set it up just for a few items. So i am looking forward for city link to call.

This is a wonderful product, Im a very "do it the easy way" kind of person and like things to be simple, and the Tobi is PERFECT! Easy to assemble and use and just as easy to put away - miles easier than a normal iron!! Especially when you have an ironing board that is wobbly!!! Once I get the hang of how to use it I think it will be faster than a normal iron!! The Thane service team are also very very helpful! A big thanks!

hi im tryin to buy some of ur items online with a master card but when i click on confirm order its saying page can not be displayed could u please tell me why that is
thanks

Thane says:
we have not heard of any problems, if you prefer, just email customer services and they will help you.

I love my Tobi. It took a couple of times to get the hang of it.When I worked out there was no need to pull the garment, just hold it steady, the hanger dosn't swing around.I hate ironing and this really has solved my problem. It heats up so fast and is so quick to use. I thought I would be wasting money,probably use once then get stuck in a cupboard.Even if I only want to iron a couple of garments it's no hassle to use. I have gone to work telling my friends I have found the ultimate solution for easy ironing and my uniform proves the point.

Intrested! Yes--but cannot find any reference to length of any guarantee--Please reply.

Thane says:
This is in our T's and C's on this site. You get your standard 7 day terms and we can offer up to 30 days approval as an additional part of the deal. We do respect that if an item is faulty within 12 months, we will help with either replacement or repair of the part.

Just seen the advert for the Tobi. very interested but how can you put a crease in trousers or shirt sleeves with the tobi?

Thane says:
As the advert shows - you should close the garment wherethe existing crease is and allow it to steam so it reverts to where the original crease was put in.

Hi can you buy the tobi travel steamer seperatley.many thanks

Thane says:
We do sell this seperately for £29.95 plus postage, if you want this you must email customer service, it cannot be ordered online yet.

Hi I've just seen the advert for Tobi, it looks amazing, but does it really get rid of wrinkles in fabrics such as denim and linen so easily? If i'm not happy with the product , how long do I have to return the item. Thank You

Thane says:
You have a statutary 7 days to return it after you receive it and we will give you 30 days to try because we are nice.

Hi, does the travel tobi also remove wrinkles and "