About Thane UK
How do I pay for my order?
We accept all payment cards except American Express. We do not accept Cheques, Postal Orders or cash on delivery.
When will my payment be debited from my payment card?
We will seek authorization on your payment card when you place your order to ensure that your payment has been approved by your payment card issuer, however, we will only debit your payment card once we have dispatched your order. Your payment card issue may however hold the funds until you complete or cancel the transaction.
My payment card has been debited but I have not received my order?
I still do not know where my order is?
I have received my order and the item is faulty. What do I do?
I have received my order and the item is faulty. What do I do?
I placed an order with priority processing and still have not received it?
Sometimes an item will sell-out quickly and we replenish stock in order to fulfill your order within 28 days. Priority processing will ensure that your order will be one of the first to be despatched from our warehouse.
How do I use an offer code?
Thane Direct may advertise one or more offer codes at any given time on our website, TV channels, or press adverts. Offer codes may be for a limited period and/or for a specific product. Offer codes are limited to one per order, so if you see more than one offer code advertised you should choose the code that provides you with the best savings. We cannot apply offer codes once an order has been shipped.
I have seen Thane Products on Ebay?
Thane Direct UK has a shop on Ebay: This is for our quality manufacturer refurbished products and when someone returns an item as unwanted we sell these through our Ebay outlet. Items sold through our Ebay outlet which are manufacturer refurbished usually come with a 6 month warranty only. Make sure you look for Thane Direct when you decide to purchase as unfortunately there are conterfeit inferior products available on some websites.
