Innovative home, fitness & beauty As Seen On TV products
Thane Direct UK

Customer Support

At Thane UK we have many features to make your shopping easier and faster.

Our website is 100% Secure, so you can shop with confidence! You can also order by phone:
Order Line: 0203 001 1454
Open: Monday to Friday 8.00 to 20.00 and Saturday 08:00 to 17.00 (Exc. Bank Holidays)

We are here if you need assistance

Email: cs@thane.tv
Phone: 0203 001 1454
Open: Monday to Friday 8.00 to 20.00 and Saturday 08:00 to 17.00 (Exc. Bank Holidays)

All you need to know before and after you order

Our promise to you

  • We aim to provide you with clear information and high quality services at competitive prices.
  • If you contact us, we will aim to provide you with the highest standards of service and respond to you in the quickest possible time. If you email us we aim to respond to you within one business day.
  • What if something goes wrong? We promise to respond to any complaints and whenever possible resolve any issues fairly and consistently in accordance with our Terms & Conditions.
  • As with all Thane purchases you are protected by the statutory money back guarantee. Please see our terms and conditions for details.

Should you find a problem with the site we ask that you notify us and explain the issue you experienced? We apologise in advance for any inconvenience this may cause and thank you for helping to make this a great place to shop!