Thane Direct Customer Service

Dear Customer,

Thanedirect.co.uk would like to thank you for your purchase.
At Thanedirect.co.uk one of the things we strive to achieve is great customer service.
We have many features to make your shopping easier and faster. Should you find a problem with the site we ask that you notify the Webmaster and explain the issue you experienced. We apologize in advance for any inconvenience this may cause and thank you for helping to make this a great place to shop. We provide many levels of customer service.

You can easily track your order going to our tracking page and by entering your Reference Number and Postal Code, or if you have a Citylink Job Number you can search by that also.

Any customer service enquiries should be addressed by filling out our support form.

We will respond to you within one business day or you can email our customer service at customerservice@thanedirect.co.uk

With all Thane Direct purchases you have a statutary money back guarantee see our terms and conditions for details.
* See terms and conditions.
** Some exceptions apply.

City Link

 

City Link delivery service
City Link has been at the heart of the UK’s express delivery service industry since 1969, pioneering the introduction of same-day and next-morning door-to-door delivery services nationwide. The business is steeped in British history, and was born out of the UK railway system where it utilised the once booming Red Star Rail service to transport goods door-to-door faster than any other courier company. The City Link flying C logo was in fact derived from the image of a smoke stack of a steam locomotive and is integral to the City Link brand.

*On weekends and holidays we will process the order on the next business day for delivery the following business day.

**Postcodes in the attached table can take up to 3 business days to arrive. Parcels to Eire, Isle of Man and Channel Islands are not delivered on a tracking service and goods will take up to 7 working days to be delivered.

BT72 ENNISKILLEN N.I. PA34 OBAN (SOUTH) ARGYLL
BT73 ENNISKILLEN PA36 BRIDGE OF ORCHY ARGYLL
BT74 ENNISKILLEN COUNTY FERMANAGH PA40 KINLOCHLEVEN HIGHLAND
BT75 FIVEMILETOWN COUNTY TYRONE PA41 ISLE OF GIGHA
BT78 OMAGH COUNTY TYRONE PA42 PORT ELLEN  ISLE OF ISLAY
BT79 OMAGH COUNTY TYRONE PA43 BOWMORE ISLE OF ISLAY
BT81 CASTLEDERG COUNTY TYRONE PA44 BRIDGEND ISLE OF ISLAY
BT82 STRABANE COUNTY TYRONE PA45 BALLYGRANT ISLE OF ISLAY
BT92 ENNISKILLEN COUNTY FERMANAGH PA46 PORT ASKAIG  ISLE OF ISLAY
BT93 ENNISKILLEN COUNTY FERMANAGH PA47 PORTNAHAVEN  ISLE OF ISLAY
BT94 ENNISKILLEN COUNTY FERMANAGH PA48 PORT CHARLOTTE ISLE OF ISLAY
HS1 STORNAWAY ISLE OF LEWIS PA49 BRUICHLADDICH ISLE OF ISLAY
HS2 ISLE OF LEWIS PA60 CRAIGHOUSE ISLE OF JURA
HS3 HARRIS ISLE OF HARRIS PA61 ISLE OF COLONSAY
HS4 ISLE OF SCALPAY PA62 ISLE OF MULL
HS5 LEVERBURGH ISLE OF HARRIS PA63 ISLE OF MULL
HS6 LOCHMADDY ISLE OF NORTH UIST PA64 ISLE OF MULL
HS7 ISLE OF BENBECULA PA65 ISLE OF MULL
HS8 LOCHBOISDALE ISLE OF STH UIST PA66 ISLE OF MULL
HS9 CASTLEBAY ISLE OF BARRA PA67 ISLE OF MULL
IV21 GAIRLOCH ROSS-SHIRE PA68 ISLE OF MULL
IV22 ACHNASHEEN ROSS-SHIRE PA69 ISLE OF MULL
IV23 GARVE ROSS-SHIRE PA70 ISLE OF MULL
IV24 ARDGAY SUTHERLAND PA71 ISLE OF MULL
IV26 ULLAPOOL ROSS-SHIRE PA72 ISLE OF MULL
IV27 LAIRG SUTHERLAND PA73 ISLE OF MULL
IV28 ROGART SUTHERLAND PA74 ISLE OF MULL
IV40 KYLE ROSS-SHIRE PA75 ISLE OF MULL
IV41 KYLEAKIN ISLE OF SKYE PA76 ISLE OF IONA
IV42 BREAKISH ISLE OF SKYE PA77 SCARINISH ISLE OF TIREE
IV43 ISLE ORNSAY ISLE OF SKYE PA78 ISLE OF COLL
IV44 TEANGUE ISLE OF SKYE PH30 CORROUR INVERNESS-SHIRE
IV45 ARDVASAR ISLE OF SKYE PH31 ROY BRIDGE INVERNESS-SHIRE
IV46 TARSKAVAIG ISLE OF SKYE PH32 FORT AUGUSTUS INVERNESS-SHIRE
IV47 CARBOST ISLE OF SKYE PH34 SPEAN BRIDGE INVERNESS-SHIRE
IV48 SCONSER ISLE OF SKYE PH35 INVERGARRY INVERNESS-SHIRE
IV49 BROADFORD ISLE OF SKYE PH36 ACHARACLE ARGYLL
IV51 PORTREE ISLE OF SKYE PH37 GLENFINNAN INVERNESS-SHIRE
IV52 PLOCKTON ROSS-SHIRE PH38 LOCHAILORT INVERNESS-SHIRE
IV53 STROME FERRY ROSS-SHIRE PH39 ARISAIG INVERNESS-SHIRE
IV54 STRATHCARRON ROSS-SHIRE PH40 MALLAIG INVERNESS-SHIRE
IV55 DUNVEGAN ISLE OF SKYE PH41 MALLAIG INVERNESS-SHIRE
IV56 STRUAN ISLE OF SKYE PH42 ISLE OF EIGG
KA27 BRODICK ISLE OF ARRAN PH43 ISLE OF RHUM
KA28 MILLPORT ISLE OF CUMBRAE PH44 ISLE OF CANNA
KW11 KINBRACE SUTHERLAND PH49 BALLACHULISH ARGYLE
KW12 HALKIRK CAITHNESS PH50 KINLOCHLEVEN HIGHLAND
KW13 FORSINARD SUTHERLAND TR21 ST MARYS ISLES OF SCILLY
KW15 KIRKWALL ISLE OF ORKNEY TR22 ST MARYS ISLES OF SCILLY
KW16 STROMNESS ISLE OF ORKNEY TR23 BRYHER ISLES OF SCILLY
KW17 ORKNEY ISLE OF TR24 TRESCO ISLES OF SCILLY
KW3 LYBSTER CAITHNESS TR25 ST MARTINS ISLES OF SCILLY
KW5 LATHERON CAITHNESS ZE1 LERWICK SHETLAND ISLANDS
PA20 ROTHESAY ISLE OF BUTE ZE2 SHETLAND ISLAND
PA33 DALMALLY ARGYLL ZE3 SHETLAND ISLANDS