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THANE® Direct UK

H2O X5® - Steam Cleaning System

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H2O X5™
  • 1 x H2O X5®
  • 1 x Microfibre Cloth
  • 1 x Super Absorbent Cloth
    for window cleaning tool
  • 1 x Super Absorbent Cloth
    for Duster tool
  • 1 x Microfibre Cloth
    for Garment Steamer
  • 1 x Extension Hose
  • 1 x Round Nylon Brush
  • 1 x Round Metal Brush
  • 1 x Angled Jet Nozzle
  • 1 x Duster Tool Attachment
  • 1 x Window Cleaning /
    Garment Steaming Tool Attachment
  • 1 x Carpet Glider
  • 1 x Limescale Cleaning Pin
  • 1 x User's Guide
Works on all these floor types and more

Works on all these floor types

  • Slate>
  • Marble
  • Ceramic tiles
  • Carpet
  • Sealed Hardwood
  • Vinyl
  • Granite
  • Laminate

Always check your floor manufacturer's cleaning instructions prior to using this product

Works on all these floor types and more

Home Sweet H2O™ Home

H2O X5® from Thane is the powerful, multi-function steam system that will clean, help sanitise and freshen your whole home.

It's a floor cleaner, a hand-held steam cleaner, a carpet steamer, window cleaner and garment steamer all in one lightweight, compact and easy to use machine.

Cleaning with steam kills up to 99% of bacteria like salmonella and E. coli*, and H2O X5® uses ordinary tap water that it turns into super-heated steam to help sanitise and deodorise.

*Lower efficacy results achieved on wooden surfaces

Over 8 Million steam systems sold world wide Had my x5 a couple weeks, love it! - Michelle Great results on all surfaces - Rosa This x5 cleans everything! - Ken


Q.) What are the recommended uses for the H2O Mop X5?

A.)The H2O Mop® X5™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.

The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage.

When using on vinyl, linoleum or any other, test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface.

Use extra caution when using on heat sensitive floors. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture.

Test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface.

Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop® X5™.

When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will cause streaking and possibly scratching.

This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.

Q.) What type of water do I use?

A.) The H2O Mop® X5™ uses tap water. However, in areas with hard water, distilled water should be used for better performance.

Q.) What does my H2O Mop® X5™ come with?

A.) H2O Mop X5, 1 Microfiber Cloth, 1 Carpet Glider, 1 Nozzle, 1 Round Nylon Brush, 1 Round Metal Brush, 1 Extension Hose, 1 Window Cleaner/Garment Steamer tool attachment,1 Duster tool attachment

Q.) Now that I have assembled my unit, how come I am not getting any steam?

A.) Once the unit is assembled, fill the water tank and ensure the cap is in a ‘locked' position. Select the appropriate setting for which you will be using the H2O Mop® X5™. Please refer to the User Manual for use of each setting. If the unit is not steaming and the light indicator has gone from red to green, make sure that the On/Off switch has been pushed into the “On” position or the unit will not begin to steam.

Q.) Do I need to replace or clean a filter?

A.) No, your H2O Mop® X5™ does not require any replacement of filters.

Q.) My mop stopped producing steam / is producing very little steam, what can I do for this?

A.) Be sure that the unit is disconnected from the power outlet when performing cleaning. Drain the remaining water in the tank and clean the tank after every use. Please use detergent to clean the accessories (Nozzle and Round Brushes) when they are dirty, then wash with clean water and air dry.

How to decalcify the Water Tank interior:

To clean calcium deposits that build up inside the Water Tank, add one or two tablespoons of white vinegar to a full Water Tank, close the Water Tank cap and shake the contents. Do NOT turn the steamer on.

Do not immerse the H2O Mop® X5™ in water.

  • Cleaning procedure to remove limescale: If your H2O Mop® X5™ begins to produce steam slower than usual or stops producing steam you may need to remove limescale. Limescale can develop over time on the metal parts and greatly affect mop performance. It is necessary to remove limescale on a regular basis, every 25 – 50 times you use a full tank of water or a least once a month, especially in areas with hard water. The frequency of limescale removal depends upon the hardness of your tap water and how often you use the steam mop. The H2O Mop® X5™ uses tap water. However, in areas with hard water, distilled water should be used for better performance.
  • Removal of limescale from the H2O Mop® X5™ by using Cleaning Pin:
    • Make sure that the H2O Mop X5 is disconnected from the power supply before maintenance.
    • Use the Cleaning Pin provided with your unit to remove limescale deposits from the small hole of the steam outlet in the main Body (see instruction manual for detailed illustration) by swirling and pushing the pin up and down you will clean the steam outlet. Always ensure that all scale debris have been removed from the steam outlet before reassembling. Continue swirling Cleaning Pin until no further debris is evident.
  • By using cleaning solution:
    • Prepare a solution of ½ white vinegar and 2/3 tap water and add to the water tank.
    • Secure and position the unit to ensure steam released is aimed away from the floor or surrounding objects and surfaces and away from any body part. Plug the unit in, turn the unit ON by pressing the Power Switch (O/I) and allow the unit to produce steam until the vinegar/water solution is used up.
    • Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.
    • Fill the Water Tank with fresh water and rinse out.
    • Fill the Water Tank with fresh water, attach to the unit and release steam through the system until the Water Tank is empty.

Do not leave the steamer unattended during the lime scale removal process and/or while in use. Perform a test cleaning on a suitable isolated area after each lime scale removal to ensure that there is no debris left in the system.

  • Cleaning blocked steamer accessories:
    • Due to the high mineral content of water in some areas, you may notice that less steam comes out from the Hand-Held Steamer accessories. This may be caused by calcium buildup inside the tip of the nozzle. How to clean the buildup: We recommend using a spray lubricant. Spray a small burst or two of the lubricant inside the tip of the Jet Nozzle. After spraying lubricant inside the component, fill the steamer with water according to the directions and run a continuous jet of steam through the affected accessory for several minutes to remove the deposit. Once the steam pathway is clear, aim the steamer at a neutral surface or a cleaning cloth to make sure no debris is emitted. We recommend performing this procedure in a protected and well- ventilated area.

Q.) What are the small brushes used for?

A.) The round nylon brush is great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The round metal brush is great for cleaning coarse or metal surfaces, such as brick floors, car wheels, metal doors and metal frames, etc. Both brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.

Q.) What is the hose used for?

A.) The hose is used with the Accessories such as the Window Cleaning Tool, Garment Steaming Tool and Duster. Tool attachments. Use the Optional Accessories after removing the Mop Head by pressing the Lock Button on the Main Body or removing the Jet Nozzle following the same procedure (see user's guide for detailed information and illustrations). Insert the designated end of the Extension Hose into the designated hole in the Main Unit until it locks in place with the Lock Button on the Main Body (you will hear a clicking sound). Make sure the Extension Hose is securely locked into place before usage. Then you can attach and use either the window cleaning tools (attach Super Absorbant Cloth accordingly), the Garment Steaming Tool (attach Microfiber Cloth accordingly) or the Duster Tool (attach Super Absorbant Cloth accordingly).

Q.) How can I prevent my H2O Mop® X5™ from leaving puddles of water?

A.) To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use. Select Low steam regulator position for minimal steam.

Q.) What are the different settings for?

A.) 1-Low and 2-Medium are ideal for cleaning all hard floors, such as linoleum, ceramic, marble, wood, etc. 3-High is ideal for cleaning carpets and rugs and 4-Hot Spray Setting is ideal for cleaning bathrooms, kitchens, window sills, car wheels, etc. You can change the Steam Regulator position and change the steam output while operating the H2O Mop X5.

Q.) What do I do after use of my H2O Mop® X5™?

A.) Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wraps. Wipe all surfaces of the H2O Mop® X5™ with a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.

Q.) Does my H2O Mop® X5™ come with a warranty?

A.) Your Product purchased from Thane Direct UK is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct UK product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at or on 0344 571 7531. Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Thane Direct UK will repair or replace any parts found to be defective due to a manufacturer's defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct UK is not responsible in any way for damages, losses or inconveniences caused by equipment failure caused by user negligence, abuse or use not in accordance with the “User Guide” or any additional safety, use, or warnings included in the product materials. Further, Thane Direct UK is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

Further information of the product Warranty and / or Extended Warranty can be obtained by following this link: Warranty Information

Q.) I'm having trouble getting the pads onto the mop head, what is the best way to change the pads?

A.) Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to instruction manual for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.

Q.) How do I use the H2O Mop® X5™ on my carpet?

A.) When using the H2O Mop® X5™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see instruction manual for illustration). Do not attempt to use the H2O Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.

Q.) How do I wash the H2O Mop® X5™ microfiber pads/cloths?

A.) Microfiber cloth care:

  • Machine wash 60 ºC (140 ºF)
  • Do not bleach
  • Do not use softener
  • Do not use tumble dryer

H2O Mop® X5™ Accessories

Secure Order for H2O X5® - Super Clean Pack
H2O X5® - Super Clean Pack
PRICE: £14.99


Steam cleaning just got serious! If you are a professional or have a family home then you'll need the Super Clean kit. A full kit containing every cloth at a very special price.

The H2O X5® - Super Clean Pack includes:

1 x Microfibre Cloth for the Mop Head
1 x Super Absorbent Cloth for the Mop Head (colour may vary)
1 x Super Absorbent Cloth for the Window Cleaning Tool
1 x Super Absorbent Cloth for the Duster
1 x Microfibre Cloth for the Garment Steaming Tool

Secure Order for H2O X5® - Floor Care Pack
H2O X5® - Floor Care Pack
PRICE: £29.98


The H2O X5® - Floor Care Pack includes:

3 x Microfibre Cloths and
2 x Super Absorbent Cloths

Secure Order for H2O X5® - 3 x Microfibre Cloth Replacement Pad Pack

PRICE: £14.99


Strong, super absorbent and washable too! Suitable for all types of sealed floor. Spare Microfibre cloths are a must.
Pack contains 3x Microfibre Cloths
...or select 6 x Microfibre Cloths from the drop-down menu above and save in P&P costs

Secure Order for H2O X5® - 2 x Super Absorbent Cloth

PRICE: £14.99


Extra absorbent and extra strong, Super Absorbent Cloths give the maximum amount of cleaning and even faster drying.

...or select 4 x Super Absorbent Cloths from the drop-down menu above and save in P&P costs

Secure Order for H2O™ Steam Scents - Tropical Zest®
H2O™ Steam Scents - Tropical Zest®
PRICE: £5.99



Bring a citrus zing to your home for an exciting tropical experience! Lemons, limes and the power of natural steam combine to uplift and refresh for the ultimate in fragrance freshness.

Simply add 1 and ½ capfuls to your X5 water tank and the special formula will mix with the powerful steam action leaving your upholstery, soft furnishings, carpets and floors freshened and smelling wonderful. Also contains odour elimination technology to help banish bad odours for longer.


Demineralised Water


Perfume Citrus


Surfactant 70/90


Surfactant UN65


Secure Order for H2O™ Steam Scents - Alpine Sensations®
H2O™ Steam Scents - Alpine Sensations®
PRICE: £5.99



Nothing beats the fresh, crisp feeling of fresh Alpine air. Now you can fill your home and fabrics with the fragrance of nature while you clean naturally with the power of steam.

Simply add 1 and ½ capfuls to your X5 water tank and the special formula will mix with the powerful steam action leaving your upholstery, soft furnishings, carpets and floors freshened and smelling wonderful. Also contains odour elimination technology to help banish bad odours for longer.


Demineralised Water


Perfume Fabric Fresh


Surfactant 70/90


Surfactant UN65


Secure Order for H2O™ Steam Scents - Oriental Blossom™
H2O™ Steam Scents - Oriental Blossom™
PRICE: £5.99



Fill your home with a summer bouquet. Herbs and blossoms fragrance the air and with the natural deep cleaning power of steam, you’ll give a luxurious pampering to your surfaces and your senses.

Simply add 1 and ½ capfuls to your X5 water tank and the special formula will mix with the powerful steam action leaving your upholstery, soft furnishings, carpets and floors freshened and smelling wonderful. Also contains odour elimination technology to help banish bad odours for longer.


Demineralised Water


Perfume Herbal Bright


Surfactant 70/90


Surfactant UN65


Secure Order for H2O™ Steam Scents - Triple Pack
H2O™ Steam Scents - Triple Pack
PRICE: £14.99



Buy the full collection of H2O™ Steam Scents bringing freshness all around your home and saving you money!

1 x Alpine Sensations®
Nothing beats the fresh, crisp feeling of fresh Alpine air. Now you can fill your home and fabrics with the fragrance of nature while you clean naturally with the power of steam.

1 x Tropical Zest®
Bring a citrus zing to your home for an exciting tropical experience! Lemons, limes and the power of natural steam combine to uplift and refresh for the ultimate in fragrance freshness.

1 x Oriental Blossom™
Fill your home with a summer bouquet. Herbs and blossoms fragrance the air and with the natural deep cleaning power of steam, you’ll give a luxurious pampering to your surfaces and your senses.

Secure Order for H2O X5® - Water Softener
H2O X5® - Water Softener
PRICE: £5.99



If you live in a hard water area then lime scale build-up is a major problem for all your water utilising appliances.

To help maintain the supercharged steam power of your X5, H2O Mop® has formulated a Water Softener designed to reduce this lime scale build-up, demineralise water and keep your mop working at its optimum level.

One 300ml bottle will provide 15-20 uses and only requires the addition of tap water and a quick shake!

Secure Order for H2O X5® - Elite Hand-Held Pack
H2O X5® - Elite Hand-Held Pack
PRICE: £19.99


SAVE 33% *

Transform your H2O X5® into the ultimate hand held steamer with the Elite Hand-Held Pack and save 33% *.

• Comfortable, adjustable shoulder strap and cradle for easy cleaning and manoeuvrability.
• Microfibre cloths with safe scrub strips for deep cleaning without damaging your surfaces, and they're washable too!
• Colour coded heavy duty nylon brushes. Keep one for the kitchen, one for the bathroom and one for the toilet!
• Specially designed H2O X5® storage bag keeps your X5 Mop and accessories all in one place.

The Elite Hand-Held Pack contains four essential accessories to turn your H2O X5® into an even more powerful and versatile steam cleaning wonder!

(*)Savings based on individual item prices

Secure Order for H2O X5® - 2 x Scrubbing Floor Pads
H2O X5® - 2 x Scrubbing Floor Pads
PRICE: £7.99


The H2O X5® Scrubbing Floor Pads:

• Remove hard to clean stains.
• Remove more dust and dirt with less effort
• Effective at cleaning stubborn smudges or spills

Secure Order for H2O X5® - Hand Held Scrubbing Pads
H2O X5® - Hand Held Scrubbing Pads
PRICE: £7.99


• Microfibre cloths with safe scrub strips for deep cleaning without damaging your surfaces, and they're washable too!

Secure Order for H2O X5® - Descaler
H2O X5® - Descaler
PRICE: £5.99


Over time, hard water and limescale can affect the performance of your H2O X5. This powerful descaler leaves your X5 Mop cleaner, fresher and working more efficiently. Efficient steam flow means maximum steam cleaning power!

Secure Order for H2O X5® - Storage Bag
H2O X5® - Storage Bag
PRICE: £4.99


• Specially designed H2O Mop X5™ storage bag keeps your X5 Mop and accessories in one place.

Secure Order for H2O X5® - 3 x Round Nylon Brush (RBG)
H2O X5® - 3 x Round Nylon Brush (RBG)
PRICE: £6.99


Superb idea to dedicate and assign each brush to different rooms and chores around your home. One of each colour! 3 x Round Nylon Brush (RBG) in Red, Blue and Green.

Secure Order for H2O X5® - Hand Held Strap & Cradle
H2O X5® - Hand Held Strap & Cradle
PRICE: £9.99


• Comfortable, adjustable shoulder strap and cradle for easy cleaning and manoeuvrability.

Secure Order for H2O X5® - 1 x Super Absorbent Cloth
H2O X5® - 1 x Super Absorbent Cloth
PRICE: £9.99


The H2O X5® - Super Absorbent Cloth includes:

1 x Super Absorbent Cloth

Secure Order for H2O X5® - XL Head
H2O X5® - XL Head
PRICE: £24.99


H2O X5® - XL Head 40 cm x 14 cm, has two steam outlets which effectively distribute the steam all over the surface.

This rectangular head is more useful, its quicker and easier and covers a larger floor space in a shorter amount of time. Includes an XL Microfibre Cloth and is easy to attach and wash.

Secure Order for H2O X5® - Microfibre Cloth for XL Head
H2O X5® - Microfibre Cloth for XL Head
PRICE: £7.99


An extra large, microfibre cloth for the XL head. Extra large for extra fast cleaning! And of course it's machine washable.

Secure Order for Green Vac X5™ + Extension Hose & Nozzle
Green Vac X5™ + Extension Hose & Nozzle
PRICE: £49.99


The Green Vac X5™ is a 2 in 1! Use it as an upright Vacuum Cleaner or as a Hand Held Vacuum Cleaner. You will also receive the bonus Extension Hose & Nozzle for cleaning those difficult to reach areas, drapes and even the car upholstery. The Green Vac X5™ is 600 watts and comes with a 2 litre capacity dust box.

Secure Order for H2O X5® - Mother's Kit
H2O X5® - Mother's Kit
PRICE: £19.99


The H2O X5® - Mother's Kit includes:

1 x Super Absorbent Cloth for Duster Tool
1 x Green Nylon Brush
1 x Hand-Held Strap & Cradle
1 x Targeting Microfibre Cloth for Mop Head

Secure Order for H2O X5® - Car Kit
H2O X5® - Car Kit
PRICE: £19.99


The H2O X5® - Car Kit includes:

1 x Extra-Large Black Brush
1 x Single Sided Super absorbent Mitt
1 x Short Laser Nozzle

Secure Order for H2O X5® - Pet Kit
H2O X5® - Pet Kit
PRICE: £14.99


The H2O X5® - Pet Kit includes:

1 x Red Lint Cloth
1 x Green Nylon Brush
5 x Disposable Bonnet Cloths


Secure Order for H2O X5® - Deep Cleaning Kit
H2O X5® - Deep Cleaning Kit
PRICE: £14.99


The H2O X5® - Deep Cleaning Kit includes:

1 x Hand-Held Scrubbing Cloth
1 x Scrubbing Mitten
1 x Targeting Microfibre Cloth

Secure Order for H2O X5® - 2 x Lint Cloth Pack
H2O X5® - 2 x Lint Cloth Pack
PRICE: £5.99


The H2O X5® - Lint Cloth Pack includes:

2 x Lint Cloth Pack

Secure Order for H2O X5® - 3 x Brass Brush Pack
H2O X5® - 3 x Brass Brush Pack
PRICE: £7.99


The H2O X5® - Brass Brush Pack includes:

3 x Brass Brush Pack

Secure Order for H2O X5® - Bonnet Cloth
H2O X5® - Bonnet Cloth
PRICE: £9.99


The H2O X5® - Bonnet Cloth includes:

1 x Microfibre Bonnet Cloth

Secure Order for H2O X5® - 1 x Scrubbing Floor Pad
H2O X5® - 1 x Scrubbing Floor Pad
PRICE: £5.99


The H2O X5® -Scrubbing Floor Pad includes:

1 x Scrubbing Floor Pad

Secure Order for H2O X5® - 1 x Super absorbent Mitt
H2O X5® - 1 x Super absorbent Mitt
PRICE: £5.99


The H2O X5® -Super absorbent Mitt includes:

1 x Double Sided Super absorbent Mitt (One side super absorbent surface, One side Microfibre)

Secure Order for H2O X5® - Bonnet Cloth Pack
H2O X5® - Bonnet Cloth Pack
PRICE: £14.99


The H2O X5® -Bonnet Cloth Pack includes:

1 x Microfibre Bonnet Cloth
1 x Super absorbent Bonnet Cloth

Secure Order for H2O X5® - Bonnet Cloth x 2
H2O X5® - Bonnet Cloth x 2
PRICE: £17.99


The H2O X5® - Bonnet Cloth includes:

2 x Microfibre Bonnet Cloth


Comments REVIEWS
Posted on May 12, 2015, 1:26 pm by Richard

Lady in Argos recommended the X5 steam cleaning system and it is much better than I expected. It cleans very well as steam mop but can do much more. My home has never looked so clean and I have recommended it to many others. Best bit of kit I ever bought.

Posted on May 6, 2015, 4:44 pm by Mr

Received this today, assembly was extremely easy, as instructions are very clear with pictures, I have as yet not tried all possibilities, but using the handheld steamer it really shifts dirt and grease, I purchased a bottle of Scent at the same time and can't wait to steam the carpets, steam clean and smelling great. would recommend this steam mop to anyone, especially if you hate using chemicals.

Posted on Apr 25, 2015, 10:36 pm by B

Double cooker left really greasy and with burnt on food by the boys whilst I ws away. The H2O cleaned it like a dream. looks brand new.

Posted on Apr 21, 2015, 6:15 pm by Barbara

Amazing after using a different named product before ,the difference is amazing,my whole house is clean and is clean

Posted on Apr 19, 2015, 11:44 am by D

Delivery time excellent
Great product, does exactly what it says

Posted on Apr 16, 2015, 4:28 pm by Sharon

The H20 is a brilliant steamer for the whole family but also ideal for the elderly & disabled who are more prone to infections. I am severely disabled and since my carer has used the H20 Steamer I have had less infections, used less antibiotics so for a truly clean chemical free home buy a H20 cleaner you won't regret it. I even bought a spare when it is was on special offer it's that good! thanks Sharon Taylor-Brown, Plymouth, Devon

Posted on Apr 12, 2015, 1:50 pm by Gillian

I absolutely love this cleaner! It is so easy to use and extremely robust.

Posted on Apr 7, 2015, 5:59 pm by Nonny-M

Great value !

Dogs dirty paw prints in the kitchen sorted, together with the wife's birthday present.

Two for the price of one.

Posted on Apr 7, 2015, 4:29 pm by Michael

I am genuine when i state that this is the best cleaning product i have ever used.It really cleans so well.I would without hesitation recommend this product.

Posted on Mar 31, 2015, 9:01 pm by Sharon

Bought the x5 today. I'm registered disabled so heavy cleaning is a problem for me. Wow, what can I say. All floors cleaned in a third of the normal time and wasn't left crippled in pain after. I'm so I love with this appliance I would marry it if I could lol I've already recommended it to everyone on my Facebook.

Posted on Mar 29, 2015, 9:17 am by Jan

fantastic love using it does exactly whats it says and my house is all clean beautiful and smelling lovely best buy i ever made thank you X5 you made my life easier mwah

Posted on Nov 6, 2014, 11:50 am by Tracy

Fantastic ☺ took the wrinkles and creases out of my curtains with no effort at all.....would of liked an over shoulder strap for using the hand held, but with the results given I can live with best buy this year definitely

Posted on Nov 2, 2014, 4:31 pm by Michelle

And I thought my bathroom was clean!!! The X5 proved me wrong!!!
House is sparkling thanks to this fantastic steam cleaner!

Posted on Nov 2, 2014, 1:58 pm by Maureen

Just bought my steam h20x 5 Love it cleaning made much easier.

Posted on Oct 29, 2014, 7:18 pm by Andrew

Brilliant. I love this. Cleaning made quicker, easier and importantly cheaper in the long run because you don't need to buy cleaning liquids to use with it! FANTASTIC!!!!

Posted on Oct 29, 2014, 4:15 pm by Louise

Excellent customer service. Used the x5today my lounge carpet looks new!!

Posted on Oct 28, 2014, 4:42 am by Fred

bast thing since sliced bread if I can use it at 68 y old then anybody can it clean a treat my wood floor like new again walls tiles come up like new as I smoke it take stain out of most thing thank thane your brand

Posted on Oct 20, 2014, 4:06 am by Myra

Bought mine 2weeks ago have used it constantly My tiled floors come up great used it for my windows yesterday for first time took me only 15 mins to do them all no buckets or cloths to keep changing windows sparkle should have had these years ago no hard work to cleaning now and it smells great too with the added citrus I purchased

Posted on Sep 25, 2014, 3:55 pm by Paul

brilliant mop have to do all house work due to my wife is now disabled and find it`s the best product I have bought.

Posted on Sep 25, 2014, 12:04 pm by Lynda

Ordered this on Monday at 12pm was delivered Tuesday morning,used for windows and kitchen floor brilliant job.makes housework a dodder.!!

Posted on Sep 16, 2014, 12:29 pm by Ian

Very good item,noticed a difference immediately especially in the bathrooms....I give this item 10 out of 10

Posted on Aug 19, 2014, 2:04 pm by SUSAN

Came quickly and everything in the box. Very pleased. Good buy for the money.

Posted on Aug 18, 2014, 2:48 pm by David

The best thing I have love it.

Posted on Aug 12, 2014, 11:26 am by Ralern

Excellent product. Does exactly what is promised. Highly recommended.

Posted on Jul 30, 2014, 11:38 pm by Cindy

I am glad I purchased this vac, floor steamer, its light weight and ideal for me.
I would recommend this if you have back problems or don't want to put a lot pushing into vacuuming.
Works for me. Its the only one that has lasted a while now.

Posted on Jul 1, 2014, 1:43 pm by Caroline

I loved this product so much when using it in our home that I bought the X5 for our staff to use in both our backpacker youth hostels. Not only does it do and excellent job throughout our buildings, but it cuts the costs of using cleaning fluids. Put simply, we love it - and so do our guests!

Posted on Jun 20, 2014, 3:50 pm by Marion

this is easy to use and does what it says i find it easy to use and i have arthritus and a very dodgy right hand

Posted on Jun 19, 2014, 6:31 am by Catherine

Delighted with steamer I have a bad back the steamer is so light to use i can wash floors with ease now well done X5

Posted on Jun 16, 2014, 6:32 pm by Mary

Great!! cleaned my bathroom tiles, and i could not believe how sparkling clean it has become. It also worked in our tiles and carpet. Only regret I have is ,because I bought mine from Argos, as I wanted to have it the soonest possible time is, I could not avail of the accessories on sale if you bought it direct.

Posted on Jun 12, 2014, 9:48 am by Jodi

My amazing x5 mop even cleans my x5 car!

Posted on Jun 10, 2014, 8:39 pm by Michelle

IF YOU'RE A FAN OF THE TAN - then this is a 'MUST HAVE' accessory.....the steamer easily lifts out tan marks from my duvet & memory foam mattress. Using only water, if cleaned first thing both dry out within the day too :)

Posted on Jun 5, 2014, 3:17 pm by Kirsty

I absolutely love the h20 x5. It works perfectly with no effort at all, reaches all the nitty gritty parts i wouldn't normally manage to clean. Smells beautiful & gives me complete piece of mind that my house is clean & floors are safe for my baby to play on. Best product ever made!

Posted on Jun 5, 2014, 1:22 pm by Sharon

Ordered yesterday lunchtime, arrived by lunchtime today! Fantastic service - yet to try product.

Posted on Jun 4, 2014, 6:43 pm by Jeni

I received my h20 steam cleaner today, and I tryed it out on my lounge carpet, so pleased with it, it does exactly what it says it's one of the best things I have bought, well worth the money I will defo recommend to anyone.

Posted on Jun 2, 2014, 5:26 pm by Karen

The best thing I ever bought. It does everything it says it does and I also use it to steam clean my animal cages so no need to use potentially toxic chemicals to clean them. Don't know how I ever managed to cope without it

Posted on May 27, 2014, 4:28 am by Tamara

brillant heats up in seconds clean tiled floor in seconds after work men walked muddy feet all over my kitchen floor

Posted on May 26, 2014, 7:36 pm by Margaret

I can't stop using my H20X5, its AMAZING!

Posted on May 21, 2014, 10:50 pm by Andrea

Excellent and very prompt customer service. I emailed last night about ordering a window cleaning attachment and before 9am this morning I had received an email reply from Katie. Great product great customer service = happy customers !

Posted on May 11, 2014, 12:37 am by Karen

I reviewed a lot of multi function steamers and decided on the H20 and I'm so glad I did. It cleans my floors in double quick time and thanks to all the accessories (including all the extra ones I purchased) I have basically steam cleaned my house from top to bottom. Well worth the money and I would recommend without hesitation.

Posted on May 1, 2014, 2:12 pm by Sonia

Just bought the H20 - brilliant. Successfully cleaned my hard wood floors, patio windows and bathrooms - fantastic. A great buy.

Posted on Apr 17, 2014, 2:29 pm by Jorden

Bought this today and so far used it on windows, bathroom, kitchen (inc a very dirty hob/oven) and floors and WOW. I'm so impressed I can clean my home without using chemicals. Such a fab product. Only qualm I would have is when using the steam cleaner as a hand held, it is a little difficult to hold after awhile but other than that so far so good! Already recommended it to friends!

Posted on Apr 11, 2014, 10:49 am by Elizabeth

Bought the H20 X5 after reading all the reviews ,although i must admit i was not expecting much ,a steam cleaner is a steam cleaner ,but i picked this one because it had won a good house keeping award ,so i thought that,s a bonus ,and i must say i am really impressed ,was so impressed that i cleaned all my floors ,my cooker and my stainless steel fridge freezer all in one day ,i am a convert and will no longer need to break my back in washing my floors ever again ,carpet came up lovely ,and my shower door fantastic ,will be trying it on my car next ! and i will say to everyone go buy one ,its well worth the money !

Posted on Apr 1, 2014, 1:41 pm by Alan

Great cleaning product,
Fantastic after sales service
well done Thane

Posted on Mar 25, 2014, 11:59 am by WILLIAM

Got it on time as you said ,a great cleaner did everything you said it would I recommend the x5mop to everyone.

Posted on Mar 24, 2014, 3:41 pm by Margaret

We have only had this cleaner just over a week and we cannot put it down, we've cleaned most of the house. It's lovely.

Posted on Mar 20, 2014, 10:51 pm by Chad

Fantastic..I am 69 years old and have never used a steam cleaner before I bought the H20X5.
It is so light and easy to use giving me great cleaning results on all the surfaces I have tried it on.
All I can say is many thanks and well done to Thane for a great product making my life so much easier when cleaning.
I would highly recommend this machine to anyone.

Posted on Mar 15, 2014, 11:26 am by Katie

Excellent absolutely love this steamer. It's so quick to heat up and you can re-fill it straight away. With other steamers I have had you have to wait for it to cool down to re-fill. I have got patio doors and my husband cleaned them with the x5 and the results are amazing. I have only had it a few days and been trying it out on the cooker, cupboards, floors, door mats, sinks and all the results were amazing.

Posted on Mar 12, 2014, 1:28 pm by Suzanne

I don't often leave reviews and I'm always a little dubious about gadgets. However, this is one gadget I wouldn't be without. It does exactly what it claims to do, it's well made and sturdy without being cumbersome, the parts assemble and disassemble easily, everything fits as it should and it's easy to use!

I have had a neuro immune disorder and my husband was also left disabled after illness and this mop has made keeping the house clean so much easier and with several cats everything feels sanitary too as well as killing any rogue fleas that may have landed on the carpets and soft furnishings.

It uses less water than conventional cleaning and without the addition of the fragrances it's chemical free cleaning done thoroughly! The carpets are looking much better and stain free and no more scrubbing generally and no more using a toothbrushes for those hard to get places. I'm really glad that we bought the whole package with the accessory pack too as I have low energy so having the carry sling makes the handheld jobs that bit easier.

All in all well worth the money when, when my daughter and her partner moved from rented accommodation to buying their home this was top of their list as a moving in present they have dogs and they wouldn't be without it either.

Posted on Mar 6, 2014, 7:12 pm by Lorna

This is absolutely amazing I was totally blown away at how good it is only regret is I should have bought it earlier excellent courier service really prompt and polite

Posted on Mar 6, 2014, 4:59 pm by L.

My daughter let me borrow her h20 steam mop - what a brilliant product! I have now just received one and I rang customer services to get a replacement cap for the water cylinder. Dealt with Katy lovely girl, great service!!!! Well done all of you at Thane -very pleased customer here. Thanks xx

Posted on Mar 6, 2014, 2:03 pm by Diane

Fantastic product, does exactly what it says on the box. Couldn't be more pleased.So easy to use and so light to use.

Posted on Feb 25, 2014, 6:27 pm by Elizabeth

Best thing since sliced bread

Posted on Feb 25, 2014, 5:48 pm by Inge

Ordered my H20x5 on Saturday pm, by lunchtime on Monday I'd had an email to say that it had been dispatched. Another email and text let me know it would be delivered the following day (Tuesday). On the morning I received yet another email and text message to say that Michelle would deliver between 2.45 and 3.45. Sure enough 2.50 Michelle was at the door.

I put it all together and went through the manual. It wasn't difficult although loads of parts. Sorted them out so I knew what was what. It's not too heavy for me, even when the tank is full. Set to cleaning ceramic tiles on bathroom floor grotty grout in here.

Next were the tiles in the kitchen and hall floors. Lovely and clean. So I decided to do the carpet in the lounge. It has really freshened up in here. Gets loads of through traffic and I have a dog. After I had finished in here the carpet felt barely damp. Shocked at the dirt the pad picked up, I thought it was all fairly clean. Delighted so far.

Tomorrow I would like to clean the windows. I always end up with smears. In several of the other reviews customers have said about the flimsy handle, mine is solid, it's not wobbly at all. I can only say ten out of ten so far. Will order some extra pads as I can see I will definitely need them.

Posted on Feb 25, 2014, 1:01 pm by Sheilasteele

I this is bril to use all i can say is wow

Posted on Feb 24, 2014, 5:18 pm by Joan

At last, select the setting and go. First time my wooden floors have dried in an instant on setting 1 - fab - when I think of the money i have wasted on other cleaners...

Posted on Feb 17, 2014, 3:15 pm by Denise

Absolutely Brilliant - cleans in places you just couldn't have got to with other cleaning utensils - this is my new Spring Clean Baby - I recommend persons' to BUY & TRY & ON THIS OCCASION YOU WON'T WANT YOUR MONEY BACK!!!!

Posted on Feb 17, 2014, 12:27 pm by Linda

This is amazing the best cleaner i have ever bought does every thing it says and with so much ease

Posted on Feb 17, 2014, 9:32 am by Michelle

This product is brilliant, everyone must have one!!

Posted on Feb 12, 2014, 4:13 pm by Jo

Fabulous help around the house and the best Customer Services I have ever come across!

Posted on Feb 6, 2014, 4:35 pm by Justine

Just received my X5 the delivery service was excellent advising me of the hour delivery window by email at 8am. They delivered when they said they would and I could track my delivery online. I cant wait to use it!

Posted on Jan 29, 2014, 3:19 pm by Katrina

Disaster on Christmas Day, opening stockings and a mug of tea was spilt over a silk covered chest and one all over the floor. Out came the steam cleaner, and now, not a water mark, stain or any discolouring. We could not be more pleased. It is very quick to heat up and more effective than it seemed on first use. Top job!

Posted on Jan 28, 2014, 9:29 am by Gill

Wow this is a fantastic machine and does everything it says it does. Worth the money for cleaning the bathroom alone. My bathrooms both look like they are new. The only thing I would ask is that the extension hose be made a bit longer so it is easier to reach out when cleaning windows, dusting etc. Other than that I would recommend this steam cleaner to everyone. Having used it I would now not be able to exist without it!

Posted on Jan 27, 2014, 10:26 pm by Sheila

I have found the x5 mop Unbelievable! I am disabled and I have found the x5mop the anwer to keep my home clean & fresh cause it enabled me so much independence to do jobs that were inpossible to do. Thank you for the x5 mop, I am showing it off to all my friends, what a wonderfull tool.

Posted on Jan 27, 2014, 9:02 pm by Sam

What can I say - absolutely love this mop, one fault is that when I go 'hand-held' with the sling I keep forgetting I'm still plugged in! Can't recommend this highly enough.
Also - customer service is phenomenal. My mop unfortunately gave up the ghost after almost daily use for a number of months - one email to customer service and they very promptly arranged return to them and today I received a brand new boxed replacement mop. Well done Thane and thank you

Posted on Jan 27, 2014, 2:04 pm by Mrs

I couldn't live without my steam mop, its the only one to buy. Nice clean, and I am a very happy lady. wow

Posted on Jan 23, 2014, 8:51 pm by Fiona

Brilliant product, does everything it claims to do!

Posted on Jan 23, 2014, 5:26 pm by Diane

Wow just used my dad's X5 steam cleaner and I'm hooked! Defiantly gonna save up for my own one

Posted on Jan 22, 2014, 10:33 am by Shonach

I have a snack bar and bought the x5 mop and hand held machine .It is the best machine i have ever had highly recomend it. Just would love to be able to buy more of the small brushes that fit on the nosel

Posted on Jan 21, 2014, 3:02 pm by Elaine

What a fantastic piece of equipment. I have 6 dogs so I'm constantly cleaning, but this makes it so easy. Whipped through the cleaning in less than half the time. My only criticism is that it would be better if the jet nozzle attached to the flexible hose and not directly to the unit. This would make it more manouvrable in a tight space such as a shower cubicle

Posted on Jan 20, 2014, 10:48 am by Katrina

I really feel like I must have one as my friend says they are great

Posted on Jan 19, 2014, 4:43 pm by Lynne

I have just used my H2O X5 Mop for the first time, and I am very pleased with the results and would recommend it anyone

Posted on Jan 19, 2014, 1:47 pm by Darryl

We received this as a gift and it has performed well. It has made cleaning the shower easier especially the hard to get at areas and the lime scale build up. It is also good for cleaning our laminate flooring. After use it leaves the floor clean and fresh and not just that after 5 minutes the floor is dry enough to walk on. It is a very efficient us of our time.
The cloths are washable which helps keep costs down. Highly recommended. It cleans as it sanitises all with the power of steam.

Posted on Jan 17, 2014, 8:11 pm by Andi

I have this thing for near to 6 months now and can honestly say that it's brilliant.
Floor cleaning (tried Laminate & Tiles) becomes like hoovering.
Haven't tested out the other things yet but defo five stars for floor cleaning.
The Micro-Fibre cloth needs brushing clean after each use but that's quick.
Saves me about 30 minutes on house cleaning (and my house is tiny).

Posted on Jan 16, 2014, 4:11 pm by Rhoda

I have had this steam mop for about a year now and it is fabulous. My daughter's shared house bought a different one, which is heavier and does not reach the temperature of the x5. I would heartily recommend the x5, as it leaves my house clean and it keeps that way for days. There is no need for many of the cleaning products I used previously, so it saves me money as well as energy. The service from Thane Direct was prompt and efficient. My only gripe is that I cannot seem to find replacement nozzles for this convertible cleaner - like there are for the handheld one.

Posted on Jan 13, 2014, 10:00 am by Susan

We decided about 6 months ago to research into the best steam mop as we were planning to decorate and spring clean the house in 2014. We decided after much thought to try the H2O X5 mop and we are not disappointed! We started in the main bedroom cleaning everything even the mirrors, wardrobe doors and floor. The dirt (we didn't think there would be that much) was cleaned away and everything is now very clean, WOW!
We are looking forward now to use the hand held steamer in our bathroom and kitchen.

Posted on Jan 9, 2014, 6:43 pm by Amanda

Just used this for the first time. Great product, cleaned my wetroom brilliantly, easy to use and i'm disabled and struggle to use things but this was easy to handle. Even my husband who is visually impaired used it and got on ok with it. Would definately recommend this product. Can't wait to get cleaning the kitchen and the windows with it now another day. Need to go have a shower now as wet through with all the steam it produced. Dont' want to dirty bathroom now though lol

Posted on Jan 9, 2014, 8:22 am by Tina

Changed my life,What would of taken most of the week-end takes just 2 hours from top to bottom with the steam mop and no cleaning products, fantastic

Posted on Jan 8, 2014, 1:33 am by Kevin

This thing is awesome! I've steamed everything i can find, went a bit OTT my family members have borrowed it as well!

Posted on Dec 28, 2013, 10:21 pm by Craig

Fantastic. I have bought this for several family members after owning one myself. Amazing at cleaning my floors, bathroom and kitchen tiles, line scale around taps. Everything that they say it does it really does and so easy to use. The best product I have bought for the home in years.

Posted on Dec 28, 2013, 12:28 pm by Craig

We just purchased the H2O MOP X5 and to be honest I am a real sceptic when it comes to things like this.
However when we got home we put the Mop together, followed the instructions and within two hours we had cleaned the landing, up stairs bedroom, a rug in the living room and kitchen floor. All with GREAT RESULTS :-)
Have to say I truly didn't think this little Mop would work! The dirt picked up was incredible considering we keep our house tidy and clean, carpets getting a hoover at least twice a week but oh the dirt :-( wow! Had no idea carpets could hold so much UNSEEN dirt. A great buy and a great piece of kit. Thanks Thane.

Posted on Dec 21, 2013, 12:58 pm by Mark

Hi there had my H2O X5 for two weeks and its a great bit of kit, my floors are spotless now and the carpets gleaming did have a little problem fitting the attch-for cleaning garments apart from that would buy another one .Mark

Posted on Dec 6, 2013, 7:25 pm by Sharon

I am not sure how I coped without this. However, I didn't realise how much dirt was held in my carpet either. I have never been able to get my windows streak free before, now I can, and I can't wait to try the nozzle on the mildewed tiles in the bathroom, as that is next on my list! Basically, I love my H2O X5 & all its accessories. My Sister-in-law nearly took it home with her when she left as she liked it so much, she is going to get one in the new year. Even my mother is thinking of getting one!!! (Praise INDEED!) Thank you so much Thane!!

Posted on Dec 3, 2013, 7:12 pm by Sue

i bought this steam mop last week and have gotta say il never go back to a normal mop again,i thought my floors were clean but after using this i was amazed at how much dirt it brought up! iv also done the cooker and its looking loads better,i can now sleep in peace after steaming my bed hehe,the handheld was amazing on my bathroom tiles and there sparkling with no effort at all,my only gripe is that it could of come with more cloths but i will deffo be buying some more soon :-)

Posted on Nov 30, 2013, 3:58 pm by Hall

I would like to say a big thank you for my mop! I am disabled and find this very easy to use. Its light weight and I never thought it would be so GOOD and EASY. I wish I had one years ago. Many thanks.

Posted on Nov 30, 2013, 8:25 am by Mrs

I am absolutely delighted with this product, my cooker has not looked this good for years. Really easy to put together and light to hold. I love it

Posted on Nov 29, 2013, 7:15 pm by Kerry

Had to replace my steamer as it did break BUT WOW what absolutely rare top rated customer service polite efficient no fobbing me off free and easy return had replacement In a few days ABSOLUTELY BRILLIANT AND THE STEAMER IS TOO THANK YOU!!!

Posted on Nov 29, 2013, 12:14 pm by Helen

My sister recommended I buy this item as she loves it so I bought mine about 4 months ago. I have reserved judgement until now as I have seen some bad reviews which concerned me so I thought I would see how it goes. I love the X5. It is fantastic on my wooden and tiled floors giving great results. After use the house feels so clean and fresh. I've tried it on carpets and provided they are not too dirty to start with it does remove the surface dirt and it does freshen them up. The dusting wand is fantastic especially on panelled doors - it only takes a minute. With normal and careful use the handle assembly has started to become loose and a bit bendy when you push it and I suspect it will break soon. I contacted Thane and they replaced the handle immediately. What more could you ask? I am very pleased on the whole.

Posted on Nov 28, 2013, 6:12 pm by Ian

Have had the X5 for a couple of months now, and now I have found out how to get the best results I am more than happy.

Posted on Nov 27, 2013, 4:37 pm by W.hall

Just want to say that we were very happy with the service we got from you and your delivery people! Very quick and easy. I have not tried my mop yet but can't wait to use it at the weekend. Thanks again x

Posted on Nov 22, 2013, 2:47 pm by M.ROBINSON

I have just purchased the X5 steam mop and it is absolutely fantastic. Cant believe i didn't buy one before now! Thankyou!

Posted on Nov 20, 2013, 8:10 am by MAY

I recently bought my X5 steam cleaner after borrowing a friends. It's fantastic! Used it as a mop, carpet steamer, window cleaner, used on blinds and curtains. Amazing job! Have to say delivery was fantastic. Received email advising me exactly when it would be delivered. Even told me the name of the driver and he was bang on time. Service was outstanding. Delighted with service and product.

Posted on Nov 16, 2013, 12:39 pm by Dawn

I can't recommend this steam mop enough. I have very bad spinal problems and have always struggled to clean up after my four boys and husband but the X5 makes it all so much easier and there is nothing this lil mop can't do! Amazing thank you so much x

Posted on Nov 15, 2013, 4:41 am by Aleksandra

I am so glad I have the H2O MOP X5, it's an amazing cleaner, you can do all the jobs in your house with one product...before when i don't have it, i needed so much time to clean my house, i spent so much of my time, and I spent so much power... but now i clean my house easily and so quickly, now i have so much free time!!!

Thanks so much for the nice and 'need-at-house' friend (thats what i call it :)!) Thanks a lot from all my family!!! In future I will buy one more to send it to my family back in my home country. It is a very good present for people who you take care of!!!

Posted on Nov 2, 2013, 1:22 pm by MRS

We have had ours for over a year, we did have a problem with the first one as it stopped steaming, but it was soon replaced so very pleased with customer service!! Its absolutely brilliant, I wouldn't be without one, we have all wooden floors and it makes cleaning so easy! not sure about the other uses, I couldn't get the hang of it, but for floors its the best and we are happy to just have it for that!! My mother in law also has one now and loves it too!

Posted on Nov 2, 2013, 8:25 am by Elaine

Brilliant, cleaned the whole house with it. Fast and safe to use around (NOT ON) my pets.

Posted on Nov 1, 2013, 12:02 pm by Mrs

I bought the X5 steam cleaner almost 2 years ago from watching your adverts on TV. Its fantastic for all the jobs you itemise and it cleans without chemicals. I couldn't be without it.

Posted on Oct 31, 2013, 8:50 am by Mrs

This is one product that I am extremely glad to review, it does exactly what it says on the tin. The test for me was the inside of the oven door, Boy! does it work, it has cleaned it up amazingly, also the shower grouting, which usually becomes a horrible colour over time. again it has cleaned it beautifully, I am sooooooo pleased with this product and have already recomended it to others.

Posted on Oct 25, 2013, 10:04 am by Samantha

I bought mine 3 years ago, to do what used to take me hours of hard cleaning and required me to get the children out due to bleach etc. As my oldest is disabled and my other puts his hands on everything.

It was the best £106.00 I ever invested. I buy the boxes of all the clothes once/twice a year and it only takes me 10 minutes to get all the floors and even the wooden furniture cleaned. Yes it works on everything!

Now am gonna purchase another one as its great to keep one up and one down if you're house is bigish . The best investment and I get most of the day free rather than rushing around. Thanks very much for your product Thane TV. Sam

Posted on Oct 25, 2013, 9:46 am by David

I bought a cheaper steamer on line and it lasted just 10 minutes. Of course that was sent back. I am very pleased with the H2O X5!

Posted on Oct 22, 2013, 6:15 pm by Eddie

Bought it. Used it. Loved it! Great tool worth every penny!

Posted on Oct 19, 2013, 7:30 pm by Helen

I was given the X5 as a gift and I'm impressed. I will say its a Tad heavy on my left hand to hold it with a full tank but otherwise no complaints. I've done the windows, excellent, mirrors, floors, tiles & it does what it claims it can do. Good value for money.

Posted on Oct 19, 2013, 5:22 pm by Hazel

The H2O X5 Mop is the best £99 pounds I have spent, I really enjoy using it. it was also here within two days! Thank you

Posted on Oct 6, 2013, 4:49 pm by Jayne

This is by sooo far THE BEST!!! ever steam cleaner ever made!!!
eg:my kitchen floor grout over the years has gone from light grey to black,no matter how often i cleaned it,even painstakenly with bleach!
But after just 2 goes the x5 did the job and made it look new again.It even gets rid of excess dried on grout on tiles. I could go on and on. Just don,t buy any other steamer, this is the Emperor and I,ve used a well known steamer that begins with V and ends in X.

Posted on Oct 3, 2013, 10:22 pm by Wayne

I know it is rather unconventional and you may laugh but our wallpaper stripper broke down and i had to improvise and used the x5 and it worked fine lol, but it would be great if an accessory could be made to adapt this.

Posted on Oct 3, 2013, 7:46 pm by Mrs

Absolutely delighted with H2O X5 MOP. As a Senior Citizen it is light and easy to manoeuvre, makes Household chores easier. Delivery was First Class. An Excellent Steam Cleaner well worth the money.

Posted on Oct 2, 2013, 11:55 am by Anne-marie

I bought the x5 on saturday and I received it yesterday morning, it was a great, fast delivery and the service was brill at letting me know when it was on its way. I've tried it and so far I cant fault it! I've been wanting to get it for months but I was unsure because of the price, but its well worth the money just wish that id got it when I first saw it!!

Posted on Oct 1, 2013, 2:57 pm by Lesley

Just received my H2Ox5 MOP, brilliant, am really impressed with product, easy to assemble, instructions clear and concise, light weight and easy to use, very effective performance. Re service and delivery-excellent!! Have just ordered accessories mop will be getting lots of use

Posted on Oct 1, 2013, 2:23 pm by Kirstie

brilliant borrowed my mums and its fantastic going to get myself so much easier to clean up after the dogs :)

Posted on Sep 30, 2013, 8:38 pm by Sue

Fantastic service. Just wish I had bought X5 ages ago, cuts cleaning time in half!!! Brilliant

Posted on Sep 30, 2013, 9:48 am by Agnes

What an excellent delivery service, received next day,well done interlink express. Have used mop in bathroom, kitchen and laminate floors in hall and sitting room, just love it, so easy to use.

Posted on Sep 29, 2013, 9:00 pm by Wayne

I had read a few bad reviews with this product, but I borrowed my daughters to clean my living room carpet which had gone very flat with the dog running in and out through the patio doors, with the glider on it didnt seem too good so i tried without with just the base brushes and WOW what a job then finished with the glider on it as come up like new and was virtually dry, We have now ordered our own PHEW now the work starts...

Posted on Sep 28, 2013, 3:21 pm by MRS

I fell in love with the H2O mop on the TV but my husband kept saying it's one of those things you will buy and use once. When it was decided my 93 year old Father in Law would come and live with us, i was able to point out the advantage of being able to steam clean bedding. So I happily purchased my mop. we had to make adjustments to the house, a ramp in the garden and a stair lift before he could move in. We left the renewal of carpet and redecoration of is room until last. However, 3 weeks before he was due to move in my Husband had a stroke, a large one that has left him paralyzed. This changed all plans. My husband now occupies the 'spare' room. We have care workers who come in twice a day. I was totally ashamed of the 10 year old carpet in that room, which had seen 10 years of abuse by my teenage daughters. We no longer had funds to replace it, as both of us can no longer work. I set to it with my H2O, at first it didn't seem to make much difference although the cloth came up filthy, i persevered with it and steamed it weekly for the last couple of months. Although it is obvious that the carpet is old, I am no-longer ashamed of it. I love my mop, I use it all the time. It the best thing I have ever bought from a TV advert.
thank you very much

Posted on Sep 27, 2013, 12:41 pm by Wendy

I am very excited on the arrival of my X5 mop - I emailed asking when it was going to be dispatched abd had a reply within 15 minutes - so professional and polite, I wish all companies I deal with on a daily basis was as professional and polite as this one.
Thank you Jofre for your help xx

Posted on Sep 20, 2013, 4:09 pm by Stephen

Well impressed best thing I've ever bought, so handy & easy to use.

Posted on Sep 20, 2013, 2:22 pm by Julie

I received the best service that one could ask for.

Nothing was too much trouble.
Thank you for answering all my questions!!!

Posted on Sep 17, 2013, 10:50 am by Carole

its fantastic it makes life a lot easier gives me more time for other duties

Posted on Sep 12, 2013, 8:27 pm by Mandy

Just got mine today. simple to use. Amazing cleaning. Lifted ground in dirt within seconds. Wish I had got one years ago. Excellent value for money.

Posted on Sep 10, 2013, 8:38 am by Jenny

We use the X5 regularly, and call ours the "Frog" due to the noise it makes, but is brilliant in use.

Posted on Sep 1, 2013, 4:03 pm by Chris

Very good machine

Posted on Aug 28, 2013, 8:25 am by Maureen

Highly delighted with this product. I was able to clean my kitchen/diner floor in a fraction of the time I used to spend scrubbing on my hands & knees. Total bliss.!!

Posted on Aug 26, 2013, 10:38 pm by Carol

I just want to say thankyou to Thane for the speed they dealt with my complaint. I had my product returned and replaced in less than a week and I am delighted with my new mop

Posted on Aug 25, 2013, 5:50 pm by George

Brilliant for everything.

Posted on Aug 23, 2013, 2:41 pm by Jodie

BRILLIANT ordered Wednesday and today, I had very bad stains in carpet after 2 goes with the mop there not there!!! fantastic.well worth the money!

Posted on Aug 21, 2013, 8:04 pm by Jane

Best product iv ever bought, I could not live with out it!

Posted on Aug 20, 2013, 7:15 pm by Lans

Brilliant mop

Posted on Aug 18, 2013, 12:33 pm by Mrs

Very good steam cleaner, excellent results. Light and easy to use.

Posted on Aug 17, 2013, 9:22 pm by Nora

I was very sceptical about this product until I tried it out. It is absolutely and utterly amazing. I run my own business from home and have two kids, a cat and no time to clean. This steam mop has TRANSFORMED MY LIFE. It is so easy to use, mopping floors and cleaning bathrooms takes minutes and you can trust it is clean. From spending my entire Saturday scrubbing and rubbing, I now use the steam mop three times a week for twenty minutes and my house is sparkling!

Posted on Aug 17, 2013, 8:03 pm by Muriel

This mop is brilliant!! used the handheld to steam my kitchen and all I can say is W O W my kitchen is now blindingly white
Just buy it!!!!

Posted on Aug 17, 2013, 9:29 am by Dani

I bought this steam cleaner last year and loved it so much that I bought one in Spain for my flat. Now I want to buy as many accessories as I can because they work so well!

Posted on Aug 17, 2013, 9:21 am by Oliver

best on the market, my flat has never been so clean! windows take minutes to clean, fantastic mop.

Posted on Aug 17, 2013, 8:07 am by Robert

I don't use this cleaning lady does and she is very discerening, states that it makes her job a 'walk in the park'

Posted on Aug 15, 2013, 12:59 am by Jennie

Ordered Tuesday. Arrived Wednesday at exactly the suggested delivery time. Started to clean my kitchen wall tiles immediately and was horrified by how dirty they were. They look like new now! Can't wait until tomorrow to blitz the whole house (and I hate housework)! Am about to order extra cloths as this machine is going to be busy, busy, busy. I suffer from lymphodema but this little chap is so light I managed to use it without any discomfort. Really wish I'd bought one years ago.

Posted on Aug 14, 2013, 1:49 pm by Ann

I was bought this mop for a present ,I love it ,it is so easy to use. Very happy

Posted on Aug 13, 2013, 7:01 pm by Fiona

I don't know how I managed before - this mop is fantastic! It stopped working properly after nearly a year but a replacement was sent promptly and with no problems. This customer service, plus the brilliance of the mop itself means I can wholeheartedly say - "buy one, you won't regret it".

Posted on Aug 13, 2013, 5:53 pm by Henry

Our X5 worked really well but then we had a bit of a problem with it, contacted customer service and they were brilliant, sent us a new one within 5 days to Spain, works excellently on our tiles and around the home - could not work better and no chemicals to use like some of the competition - MANY THANKS FOR YOUR SERVICE Javier

Posted on Aug 12, 2013, 1:38 pm by Hayley

Brilliant brilliant brilliant! Super fast delivery. Could not live without it now. It literally cleans everywhere!

Posted on Aug 7, 2013, 12:43 pm by Tracy

WOW is not enough. Just got mine and decided to have a 'play'. Floors excellent even ingrained marks showed improvements! Nozzle completely removed marks on floor from sofa feet. Duster brilliant on window frames and skirting boards. Only trouble - now I have to complete the room as it is so obvious where I have used it.

Posted on Aug 4, 2013, 9:23 pm by M

Had my x5 a couple of weeks, love it! Just talked my friend (who has a holiday let) into getting one. Her cleaning time will be halved Im sure.

Posted on Jul 26, 2013, 3:55 pm by Michelle

Ordered it yesterday (thursday), came today and I used it to steam my floors. It is brilliant and along with the alpine fresh oil is the best steamer and worth the money ..still yet to try other attachments.

Posted on Jul 25, 2013, 9:10 pm by Raven

Dont know how I ever managed to cope without my mop. I use it all over the house and it is just so easy to use and light weight. I have discovered all sorts of things to use my x5 on and have recomended it to everyone!

Posted on Jul 25, 2013, 5:10 pm by Jon

The best tool ever, I`m going to bur my Mum one as well.
Should be twice the price, unbelievable value..

Posted on Jul 23, 2013, 8:20 am by Keith

We got one last week. It's fab! It's awesome on the car alloy wheels!

Posted on Jul 19, 2013, 7:22 pm by Gail

Best thing I ever got! Takes no effort to do don't have to wait for them to dry. I haven't tryed the other parts yet, but am happy with the mop as it is...floors never been so clean!! It gets in the corners brill, no effort!

Posted on Jul 19, 2013, 11:49 am by Hazel

I have always been delighted with the steamer, and when it stopped steaming some months later, I returned it. I was amazed at the prompt attention, and I received a replacement within the week. It is refreshing to deal with a company that knows what customer service means. Excellent work!

Posted on Jul 16, 2013, 4:11 am by Rosa

Great results on all surfaces. Value for money.

Posted on Jul 15, 2013, 12:48 pm by JOAN

WOW what a super cleaner I read negative reviews but I ordered 2 for me and a friend. Fantastic results! I have used it everywhere tiles floors carpets etc what great value just going to order more cloths, you do need them. Its very light to use and easy to carry I am disabled and have trouble carrying but its so easy its great on grouting on floor tiles really cleans them I would recommend this to anyone.

Posted on Jul 10, 2013, 9:24 pm by Shez

the x5 is in one word amazing!!! i a not physically strong so i need someone to carry cleanging stuff upstairs but the x5 is so light i can take it up my self. it is also very quiet so i can use it at night when my toddler is asleep. i have to admitt i was not sure about it when i first saw the advert, but i am very glad i brought it just wish i had brought it when i first saw the advert (over 6 months ago), love it.

Posted on Jul 10, 2013, 9:18 pm by Kelvin

could not fault the driver or delivery on time and everything we ordered present product very good did what it said on the advert

Posted on Jul 7, 2013, 11:11 am by Pauline

well worth the money - yet to use all the attachments but very pleased with the results on my kitchen floor

Posted on Jul 6, 2013, 7:27 pm by Ken

I am a widower of 3 years and when I saw your TV ad. I watched the ad twice through, amazed, switched on my laptop and ordered one on the spot. This X5 cleans everything, even the car gets the treatment, how ever did I manage before. No sales nonsense, a great product.

Posted on Jul 5, 2013, 5:24 pm by Alan

I purchased mine the other day. When I got it home and used it, I was completely satisfied with its performance. Our house is a new build and no matter how well you THINK you've cleaned it, the steam will show you differently! All the dirt that lay in the cracks was lifted and caught by the microfibre cloth. All 4 of my bathroom floors are thoroughly clean now. No more drip marks around the toilets. You ladies know what I mean. I cleaned the shower of my massage treatment room in minutes. It removed the oil residue from clients. I would recommend this product to everyone I know!!!

Posted on Jul 5, 2013, 4:30 pm by Emma

I love my new x5 after cleaning my kitchen floor and bathroom I took it down to my muns and did hers, it really is fab!

Posted on Jul 4, 2013, 12:04 pm by Georgina

Brilliant! I have laminated flooring all throughout my flat so i can no longer get on my hands and knees to clean my floor! Cleans my floor really well and quickly! I would recommend this especially to parents as it gets rid of all the germs of the floor! Perfect for me as I have a 9 month old crawling around and putting everything in his mouth!

Posted on Jun 29, 2013, 2:56 pm by Mandy

Love it, love it, love it! My house has been cleaned to within an inch of it's life! Highly recommended.

Posted on Jun 26, 2013, 10:37 pm by Sarah

My order came today. AMAZING!!! Even if you think you have the cleanest home, you don't know clean until you've tried this steam!!! Totally does what it says on the tin. As a busy full time working mum with two kids, this is just what I needed. Already tonight I have cleaned the microwave, cooker, kitchen floor and French doors. All amazing results. Cooker and microwave come up sparkling like new. This product does exactly what it promises. Will definitely add to my collection. Would recommend to anyone. 5 Star!!!

Posted on Jun 26, 2013, 12:43 pm by Claire

This is the best purchase I have ever made. This produce does what is says on the tin. So easy to use and effortless, which is fab for me as I suffer from ME. I also have a dog, and my floors need cleaned at least twice a day. this uses no energy and leaves my floors spotless. I have recommended this to everyone. best ever cleaning tool..... I have had it for about a year now, and it gets used every day

Posted on Jun 25, 2013, 2:35 pm by Jenny

I hate washing floors - now I love washing floors. I hate cleaning windows - now I love cleaning windows - especially the grimy bits around the beading. H2O Mop x5 - Love it!

Posted on Jun 24, 2013, 9:26 am by Christine

My partner bought the h20 x5 for me. I was absolutely gob smacked. I vaccumed everywhere and could not see a spec of dust. This same week I was dog sitting for my sister in law, so I was extra fussy with the vacuuming. Used the H20 mop x5 and couldn't believe my eyes with all the miniscule pet hairs that the microfiber pad had picked up. Now I don't feel clean unless I use the mop. I am using the different tools daily and my partner jokingly said 'I wish I'd never bought it now', because I never put it down.

Posted on Jun 23, 2013, 4:40 pm by Karin

I have read some negative reviews on the X5 and bought it anyway. This is one brilliant cleaning tool to have. But, like with all multi-functional tools, you will have to follow the instructions! If you do, you will be rewarded with one hell of a cleaner, that does exactly as it says on tin! I really love this! :D

Posted on Jun 20, 2013, 10:05 am by Alison

great value for money does more than i thought of

Posted on Jun 18, 2013, 5:39 pm by Steve

Fantastic machine cleans brilliant and does everything it says on the box!

Posted on Jun 18, 2013, 7:07 am by Keith

Ordered one day delivered the next great service great product the only problem is its so good my wife keeps moving me about as she does the floors every day as its so easy to use

Posted on Jun 17, 2013, 5:10 pm by Lesley

Fantastic product, delivery prompt, would highly recommend it, going to order accessories and spare cloths, love it

Posted on Jun 15, 2013, 11:13 am by Emily

really brilliant and magic the dust and dirt is gone in secs

Posted on Jun 13, 2013, 2:56 pm by Wendy

Absolutely fantastic! Would highly recommend this product cannot praise it enough

Posted on Jun 12, 2013, 3:27 pm by Lisa

Well, firstly the delivery was superb, I ordered it on a Thursday morning and it was delivered the next morning.

I bought some extra pads after I received it as you do need them, especially if like me you go on a cleaning frenzy straight away with it.

It is a fantastic mop for sure and I would thoroughly recommend it.

Its lightweight, easy to use each day and makes the horrid cleaning jobs pleasant and that deserves a medal any day!

Posted on Jun 8, 2013, 8:16 am by Denise

Best steamer cleaner in the world! Brilliant, lightweight and I know it kills germs and parasites. I use it in the green house. Brilliant, keep up the good work.

Posted on Jun 6, 2013, 11:29 am by Dawn

I received my h20mopx5 yesterday so I have been trying every thing out with it so far it does every thing it sayswhen I read the reviews on amazon saying how rubbish it was well I do not agree ithink it is brilliant I am glad I bought one I have been cleaning every thing and it was super fast delivery

Posted on Jun 3, 2013, 10:35 pm by Shirley

Cannot recommend enough. So easy to use, so light, and does any job supremely. I am disabled and it makes my life easier. Not having to hold the on switch is brilliant once its on it steams away all the dirt and dust. Fun to use, wish I had gotten one ages ago. My friends are now wanting one.

Posted on Jun 2, 2013, 11:04 am by Marie

Great mop, cleans my floors without any hard work has I have a bad breathing problem and cannot do much. The accessories could be a little cheaper, there could be a handle to hold the hand held, but I wouldn't be without it, great mop!

Posted on Jun 1, 2013, 2:01 pm by Jacky

I am so happy with my mop. It is a great thing to have and a great company to deal with. I have recommended to my friends.

Posted on May 29, 2013, 7:34 pm by Donna

Had a problem with water unit not steaming, contacted thane direct customer service their response was superb, returned faulty part as requested, and a new one was dispatched to me within 7 days, 10/10 for their aftercare.

Posted on May 28, 2013, 10:24 pm by Debs

Fantastic!... easy to set up and really easy and lightweight to use. Not a back of the cupboard, use once gimmick... an every day pleasure!!... really really great product :)

Posted on May 23, 2013, 3:28 pm by Mandy

Excellent! bBest thing I ever bought. Done all windows and blinds today. Super fast delivery, only got it yesterday and I love it :)

Posted on May 18, 2013, 4:05 pm by Russell

We saw the TV advert and bought the H2O mop X5. It cleaned the cooker door very well and the worktop. Also some of the cooking pots and trays. The Kithen tiles realy came up briliantly. We have misplaced the instruction book, can you please e-mail the english part as we want to do more things and need to make sure to follow the correct procedures. Many thanks.
THANE SAYS: User's Guides available from:

Posted on May 17, 2013, 11:01 am by Magz

Received my mop 3days ago, and used it straight away, I couldn't believe how dirty my floors actually were before I steamed them and I mopped daily beforehand,now all floors are lovely clean and fresh.

Posted on May 16, 2013, 10:01 pm by Jane

I only ordered this yesterday and it was delivered today. what fantastic sevice!! I orderd the hoover as well as the h20 and ihave never had such a powerful hand held hoover. the h20 does exactly what it says its going to and thats to clean my house with no effort at all. I would also like to say what fantastic customer service i received when i ordered my h20 the advisor was so helpful. Thank you

Posted on May 16, 2013, 11:08 am by Mira

Well done and thank you for such a great mop cleaner. I have the h2O for months now and my cleaning is much easier and quicker!

Posted on May 15, 2013, 9:25 pm by Gorden

Great machine! There was damage to the hose but a call to their help line and it was sorted with no problem. Highly recommended. So good I have decide to buy more for Christmas gifts this year.

Posted on May 13, 2013, 5:57 pm by Gavin

The best and most useful tool for the home. Everyone should buy this amazing product. An absolute must.

Posted on May 12, 2013, 12:33 pm by Lisa

Great delivery service,H20 mop x5 is very easy to assemble and cleans everything effortlessly. Definitely recommend this product:-)

Posted on May 10, 2013, 2:42 pm by Trish

I am over the moon with this. I am British and I have got 1 of these mops because I have dogs. I must say that it Is brilliant, thank you so much from england.

Posted on May 10, 2013, 10:13 am by Lynne

We were so pleased with our mop we recommended it to all our friends, five of whom bought one for themselves. We were a bit concerned when ours stopped working, but the customer service was truly amazing. I followed the instructions and posted the mop on the Friday before the bank holiday. It reached its destination on Wednesday and on Friday we received a replacement mop. Incredible service. Thank you Thane Direct!

Posted on May 9, 2013, 12:12 pm by Jeannie

We have had this steam mop for almost 4 years and find it very useful and successful. We would now like to replace the microfibre cloth pads - can you tell me where I can get these. Thank you

THANE DIRECT: A range of replacement and additional cloth pads can be found in the H2O Mop X5 Accessory section of our website found here

Posted on May 9, 2013, 9:20 am by Maggie

Hello not a review a cry for help, lost my instruction leaflet how can I obtain another please.

THANE DIRECT: All our product manuals can be found here

Posted on May 8, 2013, 5:55 pm by Philip

To prevent scale from hard water use a BRITA jug filter water jug MAGIC!!

Posted on May 5, 2013, 11:19 am by C-luxton

Fantastic machine. Love it to bits and its as good as they say it is on the T.V. Would recommend it to everyone to buy one,you won't be disappointed.

Posted on May 4, 2013, 1:58 pm by Audrey

Bought one of these a few weeks ago and although I've only used the floor mop I found it great. I've got arthritis in my hands and body and it is so light to use would realy recommend it.

Posted on May 3, 2013, 7:00 pm by Nick

First impressions are good. There were several reviews on Amazon saying the X5 mop is hopeless for cleaning carpets except for very recent stains. Well, I have now used the X5 mop on the 10-year old stains in my cream carpet which chemical carpet cleaners have failed to remove. The X5 mop has made a huge difference and the stains are almost gone.

Posted on May 2, 2013, 10:20 pm by Alison

Wow does exactly what it says love it I have owned a fair few steam cleaners but this is the best by far love it I have cleaned every thing with this already from matresses floors kitchen bathroom even my painted walls took this to my moms and cleaned her carpets no effort at all the results were amazing the proof is on the pad.

Posted on May 2, 2013, 6:26 pm by Chinonso

i need H2O mop x5!

Posted on May 2, 2013, 1:45 pm by Jersey

Couldn't believe how quickly it arrived. I have only used it the once, but am more than delighted. It's a brilliant product.

Posted on Apr 30, 2013, 10:56 am by Amy

I was a bit wary of buying the x5 as I have seen a lot of people giving it a bad review however I thought I would find out for myself. I received my x5 mop yesterday and WOW!! It is brilliant. I have 2 other steam mops that are good for doing the floors but not as good as the x5. As soon as I got it, I done all of the windows in my conservatory, all my floors and the oven door. They all came up brilliantly! All I can say to the people who are having trouble is, make sure u do exactly as is says in the instruction booklet! Also make sure you only buy from thane direct or from sellers recommended by thane as there are a lot of fakes about, I even question if the one that qvc is selling is in fact the real thing as it doesn't seem to be.
Overall a brilliant cleaner for all parts of the home, I would definitely recommend to other people :)

Posted on Apr 27, 2013, 3:39 pm by Mel

Excellent product, would definitely recommend. One use and you will never go back to using a manual mop.

Posted on Apr 27, 2013, 12:26 pm by Jane

Just received mine yesterday love it. So light to use, leaves your house so fresh and clean. Brilliant!

Posted on Apr 27, 2013, 12:02 pm by GENA

Fantastic product so glad I bought it, thank you so much. Lots of time saved and easy to use.

Posted on Apr 23, 2013, 8:53 pm by Jennie

An extremely positive experience from start to finish. The delivery was super quick and tracking was fantastic. The steamer itself is amazing; no regrets. Will be highly recommending - "Thank You"

Posted on Apr 22, 2013, 3:49 pm by Heather

Best thing we've ever bought. Doing my floors is now a pleasure instead of a chore.

Posted on Apr 21, 2013, 12:32 pm by Lorraine

I have wanted one of these mops, my children bought me one for mothers day. I have been steaming ever since . So happy. Even persuaded my friend to get one with my gushing about it. Im a happy x5er.

Posted on Apr 21, 2013, 7:31 am by Pauline

i love it!! saves time and energy. everything gets a deep clean and with a grandson running round I don't have to worry!

Posted on Apr 19, 2013, 12:17 am by Liz

I purchased steam mop last year and unfortunately it started to misbehave. Phoned Thane and congratulate them on their customer service. The girl who answered the phone was very helpful and professional. The collection and service and return was nothing but Top Class. I was very impressed on how "unhassle" and user friendly service I received. Thank you

Posted on Apr 17, 2013, 5:16 pm by Joan

I think it is fantastic, so easy to use and a pleasure to wash my floors with have not tried the other accessories yet so I cannot comment.

Posted on Apr 16, 2013, 1:28 pm by Janice

I ordered my X5 yesterday, it arrived today. I've owned it for two hours and I love it already!!! Could see lime scale flaking off bathroom taps. Tiles and worktops look and feel really clean and shiny!! Amazing!!! will recommend to friends and family!!

Posted on Apr 16, 2013, 9:06 am by Rhea

Received the mop last week and can't stop using it. So easy to use and everything looks like new. Definitely recommending it to my friends and family

Posted on Apr 15, 2013, 6:50 pm by Colin

Had a slight problem after using the x5 got in touch with thane and they were really helpful sent back the problem part for the technicians to look at and they sent me back a replacement mop in full cannot praise the mop or thane enough

Posted on Apr 15, 2013, 3:51 pm by B

Superb product - does everything it says it does, so couldn't ask for more

Posted on Apr 15, 2013, 9:56 am by Bill

Just had the mop and as a pensioner find it great. Also got stains out of carpet so easely.
come on you OAPs get one as you will wonder how you ever managed without.

Posted on Apr 15, 2013, 2:04 am by Nicola

One of the greatest inventions of all time. My house has never been this clean!!!!

Posted on Apr 14, 2013, 6:12 pm by Janet

Received my mop yesterday, couldnt wait to try it, and wasnt disappointed. It is quick, light and easy to use.

Posted on Apr 14, 2013, 5:28 pm by Alison

Just used the hand held cleaning to clean my cooker. O.M.G what can I say its brilliant.Hubby said it now looks brand new. Used to clean my lounge rug which is brown and fawn with stains from both the dog and granddaughter i.e. sick, drinks etc. Never could get the stains out but now it looks brand new. Love it.

Posted on Apr 13, 2013, 6:11 pm by Bridget

Fabulous , have steamed cleaned everything except the hubby and cat. It is great. House smells so fresh and looks so clean thank you THANE DIRECT.

Posted on Apr 13, 2013, 12:39 pm by Susie

Absolutely brilliant. Easy to assemble and even easier to use. Very effective, lightweight, an absolute joy.

Posted on Apr 13, 2013, 12:10 pm by Sarah

Brilliant machine very easy to use as I have rheumatoid arthritis and this was very easy to push along, love it.

Posted on Apr 13, 2013, 8:35 am by Jan

Excellent machine and the water capacity is excellent. It is the best on the market. Well done H2O X5!

Posted on Apr 11, 2013, 8:00 pm by Vanessa

Received my mop yesterday. Easy to order, arrived the next day, and used straightaway of course. Quick to assemble and well made. I have used it on the wooden and tiled floor, which looks great. Also the toilet and shower and in the kitchen my wooden chopping board. Love it! You get so much for your money.

Posted on Apr 8, 2013, 8:54 pm by Jo

We love it!! blasted the oven, which was grim, back to a good as new one. Worth every penny. High recommended.

Posted on Apr 8, 2013, 11:51 am by Fiona

Thanks to Thane Direct my faith in big companies has been restored.After I had problems with the reliability of my mop Thane went that extra yard to get things sorted. I can now use my steam mop again. An extra big thank you to Lucy who made it all possible.

Posted on Apr 7, 2013, 3:45 am by Angela

this machine is awsome

Posted on Apr 2, 2013, 12:48 pm by Emma

Well, what can I say....I think I am in love!! My steam cleaner arrived a few days ago and so far I have cleaned all my hard floors (tiles) and all the windows in my conservatory.

It is SO easy to use and I cannot believe how simple the window cleaning was (usually a job I hate, now not so much of a chore!!) I even had a go at removing some of the grime that had collected in the window joins on my conservatory using the thin nozzle and it cleaned it all away like a dream! My house is never, ever going to be dirty again!!

The mop stores away tidily in the box it arrived in so it doesn't take up too much room in the cupboard. It heats up quickly and works extremely efficiently. I have been surprised at how long each container of water lasts for and it is easy to add water to, assemble and adapt to what you need it for.

Only slight downside that I have found so far is that the blue cloth (which I think is best for wooden flooring) is not included in the pack, so this is an extra expense if you want this accessory, which I do!

Thank you - money very well spent I'd say!!

Posted on Mar 29, 2013, 10:14 pm by Denise

Amazing product,so easy to use and what a diffrence with your cleaning also cuts your cleaning time by half. I am thrilled with it and would certainly reccomend it.10/10

Posted on Mar 29, 2013, 9:19 pm by D

Very impressed. Lightweight, easy to assemble and very easy to use. Impressive ordering and delivery service also. Absolutely no complaints. Thanks

Posted on Mar 29, 2013, 4:19 pm by Michelle

FANTASTIC... I moved house on the 11th march and the house was in desperate need of a good clean (had took a paint scraper to the kitchen tiles.) Got halfway through the house and decided to order. I could not be happier that I did. Cleaned the house in a day with water, no more paint scrapers scouring pads or bleach. Would recommend to anyone.

Posted on Mar 28, 2013, 5:42 pm by Liz

I got my X5 mop today and its wonderful.... I not stopped cleaning with it... Highly recommend this item as its light and quick and very easy to use.

Posted on Mar 25, 2013, 8:37 pm by Derek

Great buy.Cleaning made easy and quick.Wish I'd had this steamer earlier.

Posted on Mar 21, 2013, 11:53 am by Peter

Well all I can say is fantastic so simple and easy to use and it is fun to use My kitchen is the cleanest it is has ever been thank you for such a good machine

Posted on Mar 20, 2013, 12:57 pm by Elizabeth

Just received mop yesterday and have already used it. Delighted with it. Will recommend to friends. Great company to deal with.

Posted on Mar 15, 2013, 9:28 am by Jacqueline

I am thrilled to bits with the H20 Steam Mop, I have had mine a for a couple of months now. It is light and easy to handle, and the floor is dry in minutes. Warning: Do not be tempted to buy from anyone advertising a 'special offer' of a look-a-like model, I made that mistake originally and it was a counterfeit copy and unsafe. I was fortunate to get my money back. Do not buy from anyone other than Thane Direct or their agent Robert Dyas. Many thanks to Claudette for her help.

Posted on Mar 13, 2013, 4:36 pm by P

I just got my mop today and love it, already cleaned all of the windows in conservatory and all of the tiles in my bathroom, what a great machine. I did purchase one of the cheaper models but was very disappointed so don't bother you will just waste money go straight for the H2O mop.

Posted on Mar 13, 2013, 1:43 pm by Susan

I have had my mop for a few months and love it but only for my floor and carpets,
I suffer from arthritis and feel the hand set to heavy for me to use other wise it's a brilliant tool for me it has so much steam power. thanks H20. Susan

Posted on Mar 12, 2013, 3:33 pm by Sharon

This mop is fantastic, I love it, can't believe how great it works on my tiles.

Posted on Mar 12, 2013, 2:17 pm by J.Steele

This is the best thing i have ever bought.

Posted on Mar 11, 2013, 7:52 am by Deborah

Best purchase I have made in a long time. The great thing is my 2 kids like to use the mop as well. You know that your home is better protected by the hygienic way of cleaning. Especially when you have pets. Excellent

Posted on Mar 8, 2013, 8:11 pm by Clair

I used to think my floors were clean until I used the X5. Quick and easy to use, my kitchen floor looks like new, sinks sparkle and the bathroom is just wonderful! Thank you .

Posted on Mar 8, 2013, 4:17 pm by Val

Received mine today! Quick and simple to use. Cleaned a large range cooker in less than 30 mins and it looks like new! Did all the floors in no time. Keeping the bathroom as a treat for tomorrow!!! Just ordered the steam mop fragrances as the free sample was lush. Love it!

Posted on Mar 6, 2013, 5:33 pm by Mrs

The x5 is brilliant I'm so pleased with the results and the power from the steam:-D

Posted on Mar 6, 2013, 9:46 am by Bill

Bought this item after seeing it on TV. I went to work right away on my Microwave. Brilliant! I have since done my entire kitchen. Excellent! I will do the rest of my flat in due course. I have also ordered £56 worth of extras - shoulder strap, extra cloths etc. Now about some other reviews. Detergents. Sometimes you need them. When you do, spray them directly onto the surface. I too found the window cleaning cloth difficult to attach. Here is the solution: ignore the middle two hooks for the time being. Ensure you engage the two end hooks and engage the cloth over the top under the squegee. Tighten the cord HARD! This will draw the cord into line with the two centre hooks. Then it's just a question of pushing the cord OVER them. Simples! An excellent product. It costs more than many other mops, but it does so much more. Beware of cheap rip-offs!

Posted on Mar 5, 2013, 1:57 pm by Joanne

I absolutely love it seen it advertised and new then I wanted one managed to get one and don't regret it one bit. It has cut my cleaning time down by half and doing my shower and bath, wow I'll never ever go back to a mop.

Posted on Mar 5, 2013, 11:28 am by Shona

This is a brilliant machine as it does everything it is said, it does my floors are so clean and my grout on my tiles have never been so clean...

Posted on Mar 4, 2013, 4:27 pm by Dorothy

I used my new H2O Mop X5 on Saturday it is brilliant. Did everything in the house practically.
Would not hesitate to recommend it.

Posted on Mar 4, 2013, 10:35 am by Anne

I had my doubts as to how good this would be, but OMG since I got it on Friday and finally got to use it on Saturday night, this is the best and most exciting gadget I have bought in a long time. I love it. Don't know how I managed to live without it before now. Thank You Thane Direct for a excellent invention.

Posted on Mar 4, 2013, 9:37 am by Shona

I purchased the X5 steamer and delivery was very fast, I found the product excellent done all my bathroom and kitchen and brought it up gleaming. Well chuffed with this machine, excellent on my wooden floor, brought it up a treat.

Posted on Mar 4, 2013, 8:43 am by Leigh

WOW, what can I say? I've always wanted a steam cleaner and my partner ordered me this one after seeing it advertised on TV and then reading many reviews. Whilst the reviews on Amazon aren't all complimentary - I think they are wrong. This device is absolutely brilliant. I did the whole house (including 4 bathrooms!) in half the time it usually takes me and it was absolutely gleaming - no better a shine/finish could you get manually. There is no going back now and I keep thinking of things to clean - the list and options are endless!! Brilliant! Thank you so much.....

Posted on Mar 3, 2013, 5:32 pm by Angela

Bought the H20 mop X5 directly from Thane. Super quick delivery, ordered on Sunday and delivered on Wednesday. This steam cleaner is excellent and I can't recommend it enough. Does exactly what it says on the tin!!! Easy to use and addictive. I've used every tool already!!

Posted on Mar 2, 2013, 11:18 pm by Joan

This is the best cleaning machine you will ever buy! Light and easy to use with so many different functions. Definitely recommended.

Posted on Mar 2, 2013, 5:08 pm by Louise

I have had mine a while now and the first thing I did was clean the oven - it went from having burnt on residue even a metal scraper couldn't get off to looking brand new in 5 minutes. Floor looked brilliant but the handle is a bit flimsy. I am investing in the shoulder strap too as I have problems with my hands and as a hand held unit it is fairly heavy. I also recommend spare cloths if you want to use it a lot as the amount of dirt this removes and collects is shocking and the pad needs washing after every use here (with 2 kids). Agree with it not being great to iron clothes but it's OK for easy care stuff and the pro's far outweigh any cons.

Posted on Mar 2, 2013, 2:04 pm by Wendy

I do not usually leave reviews but felt I had to for the X5. OMG! it really does do what it says on the tin. Had my ceramic floors tiles clean in minutes. Glides easily. I will never use a mop again!

Posted on Feb 28, 2013, 8:50 pm by Temba

It's the best

Posted on Feb 28, 2013, 6:56 am by LIZ

would just like to say what a fantastic product this is especially with having pets running in and out, was really gutted when it eventually died unexpectedly but Thane Direct were really helpful which I very much appreciate, xx

Posted on Feb 26, 2013, 8:29 am by Irene

I purchased this mop last week and have even cleaned the cooker hood, which is almost impossible to degrease. I have also cleaned the windows and they have come up brilliantly, no streaking. I think it just needs a little confidence and once you have that you're away. It's fantastic on my floor. I have cats who come in with muddy paws. Best product ever.
Thank you Thane Direct for such quick and efficient service.

Posted on Feb 25, 2013, 6:13 pm by Frances

Had a minor fault with steamer sent back water font for repair amazing whole new one sent back fantastic great product that I would not be with out, thank you

Posted on Feb 24, 2013, 5:05 pm by Karen

I am delighted with this cleaner, I have not had it a week yet and I have cleaned everything in the Kitchen, walls, window cooker, microwave and silver American fridge-freezer. Removed the ground in dirt in the grouting of my tiled floor. Kitchen looks as new as the day I had it installed. The laminate floor in my living room is sparkling. I can't wait to do my bathroom next. The service from this company is excellent, I am recommending to all my friends and colleagues. Thank you cleaning is now a breeze and so quick.

Posted on Feb 16, 2013, 11:42 pm by Louise

Received mine months ago now and I am really impressed with it. It does not clean the windows easily and the garment steamer is not good but the floor cleaner is amazing with very little effort and my grouting has never been as clean. I steam my shower and bathroom in minutes with little effort and would never go back to a mop. Steamed all of the mattresses and carpets and they all look a lot better and feel happier knowing that I am not hurting the environment whilst I clean.

Posted on Feb 16, 2013, 6:53 pm by Rachel

Quick to set up and within 30min had cleaned my kitchen floor, carpet, kitchen sink and a griddle pan had to put it down as getting a little too giddy looking for things to clean its so good! I purchased this via Robert Dyas as had a voucher for them

Posted on Feb 16, 2013, 2:22 pm by Peter

very good quality product and, i does what it says on the box.very satisfied customer

Posted on Feb 13, 2013, 2:54 pm by K9paws

I purchased the X5 steam mop it arrived within 1 week of ordering. I have to say this is one of the best products I have ever bought. It brought the floor in my wet room up like new, even got rid of watermark stains (from hard water). I also did my lounge carpet and again am extremely pleased with the result. This is excellent value for all the jobs it can do. My friend was with me whilst I was using the mop and she was so impressed with the results she is going to order one this afternoon. We both have pets so this X5 really will come in very useful.
You won't be disappointed if you buy one.
One thing I would recommend is buying some spare micro fibre cloths because you will find that you will need them.
I'm so pleased I made the decision to buy the X5 steam mop.

Posted on Feb 13, 2013, 2:16 pm by Michael

it is good the x5

Posted on Feb 10, 2013, 8:38 pm by Teresa

I bought this steam mop last summer and I still love it. It cuts through dirt and grime. Grout gets refreshed. It steams and steams. I just wish there were more cloths and brushes with it as I need more because I use it so often. I highly recommend this product.

Posted on Feb 10, 2013, 5:01 pm by H.

Wonderful mop have used it on marble floors / woodfloors /and tiled floors cleaned my oven /mirrors ,windows ,toilet /sink and work tops and have recommended it to my friend also my daughter borrows it

Posted on Feb 10, 2013, 4:00 pm by Andy

Excellent product. Used it on my carpet, tiled floor, bathroom tiles and sanitized my budgie cage without the use of chemicals. Just glad that I waited and bought an original X5 and not a cheap version from eBay.

Posted on Feb 10, 2013, 11:02 am by Sandra

Used my steam mop on my kitchen tiles on 1. Brilliant. Thank you for your advice.

Posted on Feb 9, 2013, 10:20 am by Josie

Fantastic,best purchase ever,so easy to use.Thank you 09/02/2013

Posted on Feb 8, 2013, 4:55 pm by Jane

I now have my X5, its amazing , the best toy I have!!! I have a lovely clean home now. I wasn't able to clean as I was visiting my Dad in hospital every day so the house had to wait!!!

Posted on Feb 8, 2013, 4:54 pm by Jane

I now have my X5, its amazing, the best toy I have!!! I have a lovely clean home now. I wasn't able to clean as I was visiting my Dad in hospital every day so the house had to wait!!!

Posted on Feb 6, 2013, 8:23 pm by Janet

so so pleased with the h20
great value for money

Posted on Feb 1, 2013, 11:50 am by Teresa

I am more than pleased with the X5 especially having an elderly yorkie the mop has worked miracles in my home and I am amazed.

Posted on Jan 31, 2013, 3:08 pm by Fay

I am so happy with this product I'm someone who likes a clean home and not just wiping over surfaces yet I can never get thing as clean as I'd like until x5 mop!! It's amazing I have told all my friends about it and even been really sad and gave them a demonstration ha ha they've since ordered one! Customer care where great to!

Posted on Jan 31, 2013, 9:21 am by Diane

I bought the steam mop a few months ago and it has been used endless amounts of times on various surfaces. I keep finding new ways of using it and I feel my house is much cleaner and more hygienic. I let my friend try it and she was so impressed she bought one too.We are like kids with new toys!Brilliant product!

Posted on Jan 31, 2013, 12:02 am by Susan

Thank you thane direct I received my H2O cleaner today & in the space of 2 hrs I cleaned my large kitchen wood floor,my wood hall floor,my wall boards in my wet room along with the wet room floor & my white 2 seater sofa& I can admit with 2 small dogs & the typical wet Scottish weather it is not easy keeping these clean it would have normally taken me at least most of 1 day to get on top of it all I must also let you know I have back troubles & have to take morphine daily but found this so easy to use I can now throw out my old mops & clothes as I don't need them anymore now I have my H2O X5 & as I am registered disabled this is so light that I feel I have some independence back & don't have to rely on help from eny one to do my basic housework. So I highly recommend the H2O X5, to everyone there is a couple of down sides wich was the steam tank had to be filled about every 10 minutes (a jug of water nearby helped) & I have a marble hearth that the H2O X5 never removed all the stains from, I also think that for the money the carry handle could have been included for hand held steamer as it does become heavy after a while of use, I would also like people to know that it can become very expensive to add to the H2O X5 with all the accessories that are available I did purchase extra clothes when I bought my H2O X5 so its going to be a while before I can add any extras as they are not cheap but maybe through time Thane Direct can review these prices for existing customers to get the full benefits from their H2O X5. I have to say it really is one of the best products for the home that I have seen in a long time & in case family or friends want to borrow mine chance this is my new baby your own :-)

Posted on Jan 30, 2013, 3:00 pm by Eve

Got my mop this afternoon and within 5 mins I was cleaning...!! So easy to put together and use, I have mostly ceramic flooring and it whizzed through it, cleaning everything in its path. I have done the whole house now..!! I had seen the adverts and was rather unsure and took a while to get round to ordering one. With several dogs in the house this is a godsend. I would only buy from Thane Direct to be sure to get the real mop and excellent customer service.

Posted on Jan 30, 2013, 11:34 am by Denise

Thank You very much Claudette (Customer Services) for your help in getting my steamer back working again, I thought it was broken and with your advice it is now back up and running, so if you have a product with a good back up service as yours it is worth buying. I am now very happy with my mop again. Thank you.

Posted on Jan 29, 2013, 5:08 pm by Pamela


Posted on Jan 25, 2013, 5:49 pm by Dgdy


Posted on Jan 25, 2013, 5:22 am by Erdenetsetseg


Posted on Jan 23, 2013, 11:13 am by Sylvia

Amazing, amazing, amazing. Cleaned 2 bathrooms and kitchen in 10 minutes. does what it says on the tin and no! you cannot have it back ..i'm keeping it!!

Posted on Jan 23, 2013, 9:53 am by Kathleen

I am extremely pleased with
your H20 Mop X5 - I wish I could have had one earlier!
Many thanks.

Posted on Jan 22, 2013, 4:17 pm by Carol

It is so quick and easy to use. Pity the accessories are expensive.

Posted on Jan 22, 2013, 2:57 pm by SUE

At last a product which does what it says on the tin. my bathroom looks brand new. I'm amazed at how it cuts through the grease. all this without harmful/expensive products. I'm struggling with the garments however . may I suggest a variable height stand and a longer hose this would help to leave a hand free.

Posted on Jan 22, 2013, 11:46 am by Brian

What a superb service GREAT product and EXCELLENT delivery.
First attempt at steaming the kitchen floor was very good. Now anxious to do the rest of the floors. Defo recommend this company.

Posted on Jan 21, 2013, 9:20 pm by Sharon

I love it!!
I cleaned all the glass in the house in no time - brilliant. The amount of dirt in my shower, and floors made me ashamed. Brilliant and so easy

Posted on Jan 20, 2013, 5:28 pm by Richard

Purchased the H2O Mop X5 after watching an infomercial. Delivery was within a couple of working days.

The X5 was easy to put together and even easier to use.

I have cleaned our laminate wood floor, kitchen surfaces, bathroom tiles and have even steam cleaned our leather 3 piece's actually cream in colour!

My wife cannot believe how much I have cleaned without losing's all thanks to my new green friend.

I'm even going to clean the alloy wheels on my car soon...and then maybe use it on my motorbike. The uses really are endless and the results are great...and CLEAN!

Posted on Jan 20, 2013, 11:28 am by Zoe

I wanted a floor steamer and this one got the best reviews, I've had it 4 weeks now and I am very impressed! It is so easy to use, just top it up wil tap water every now and then, switch it on, wait 15 secs and away you go brilliant streak free super clean floors! So much easier than a mop and bucket!

Posted on Jan 19, 2013, 4:55 pm by Robert

Just to say why you should purchase the original one! I paid £79.69 for my fake X5 steam mop from Wow last Aug but only used it this January & to say it only steamed for 10 minuets. Unable to find the supplier only the Distributer. "Thane" give yourselvs a pat on the back for being authentic.

Posted on Jan 17, 2013, 6:43 pm by Jan

I dont know how I could live without my X5 it's fantastic. I used to get on my hands and knees to clean and then buff up the granite tiles, not any more! love it love it. THANK YOU THANE DIRECT

Posted on Jan 17, 2013, 5:52 pm by Sam

WOW! If you can only buy one thing this year it's gotta be this!
Had mine for two weeks before I even used it (terrible I know!) but if I'd known how fab it is I would've ripped box open immediately. I've steamed my windows, my rugs, all my paintwork, my bathroom and all my kitchen. No need for any cleaners or chemicals. All the attachments so easy to use. The only down side is not enough microfibre cloths, I've ordered some more cos I'm always using them and putting them in the wash. Brilliant!

Posted on Jan 14, 2013, 11:23 am by Karen

Absolutely one of my best buys I have cleaned the house top to bottom, a fantastic investment and so easy to use I wouldn't be without it now, only thing I haven't tried is the window cleaner but that will be this weekend I will let you know.

Posted on Jan 14, 2013, 10:23 am by L

had my cleaner about 6 weeks now and my word it's FANTASTIC .Told my friends and now 4 of them also bought one and can't beleive how easy it is and truly clean and odour free the house is .I would highly recomend this product don't waste you money on anyother steam cleaner .

Posted on Jan 13, 2013, 2:07 pm by Cathryn

I was really iffy about ordering this, having read various reviews - plus I had never ordered from Thane before. I had owned a large "tank" style steamer before, but it quite frightened me. So, the mop arrived, very very fast and excellent service from Thane I must say. It was easy to put together, it does exactly what it says - to say I am delighted is an understatement. My experience of ordering with Thane has been excellent, the mop is brilliant - easy to use, its not "frightening", doesnt leave everywhere over wet (and if it does a quick wipe down soon solves the problem). Thoroughly deserves its Which Best Buy and a good investment.

Posted on Jan 11, 2013, 4:02 pm by Jackie

Well, after establishing my return was lost in the post I had a new one sent and recieved it within 2 days excellant service from you , many thanks and can now get back to cleaning !!

Posted on Jan 10, 2013, 7:42 pm by Brenda

I too had purchased through freechoice tv in October and am still trying to get a refund due to a faulty mop and after reading other comments I've now realised I purchased a fake mop. Totally disgusted wish I had've ordered from Thane direct.

Posted on Jan 10, 2013, 4:20 pm by Lynne

I purchased this mop about April this year and found it extremely good. Unfortunately it developed a problem in December and began to leak. However I contacted Thane who supplied me with a free post return label and within two weeks a complete new mop was supplied. Excellent Customer Service and after sales don't hesitate to buy.

Posted on Jan 10, 2013, 10:36 am by Amanda

What a device!!! Just cleaning my oven after the festive season and this little beauty is doing the job no probs!!! Can't believe how clean it is......can see through the oven door now!!!

Posted on Jan 9, 2013, 10:15 am by Alan

Bought what I thought was a genuine X5 H20 steam mop from Liberascelta for £66.89. Took a lot longer to arrive than company promised. An Italian version delivered with non-English instruction book. Cleaner worked for 10 minutes then steam stopped working,unit just squirts jets of cold water instead of steam.

Sent emails and letters to an address in Hendon, which I now believe is an 'Internet Cafe' without any response. Money was taken by Liberascelta DiSconziano MILANO - Italia. What appeared to be a bargain has turned into a costly exercise.

Posted on Jan 8, 2013, 8:07 pm by Charles

I love the h2ox5 it is mint

Posted on Jan 7, 2013, 12:14 pm by Betty

We are thrilled with our new H20 Mopx5 and I am extra pleased because my husband insists on cleaning everything in our house without any help from me. Just one small 'comlaint' we wish there was a hook on the handle to hang it up when not in use ! !

Posted on Jan 6, 2013, 5:41 pm by Gill

Got my H20 mop last Friday, after reading reviews on Amazon I was upset at all the remarks, so I read my book all Fri/Sat to get it right and used it today. Wow I am so pleased with it, I did my kitchen floor as I have a Flat-coated retriever and with all this rain the floor gets very mucky it is fantastic, can't believe the reviews I read, it pays to deal direct, Thank you Thane and for the service. My advice to the critics, read your book and don't be to heavy handed.

Posted on Jan 5, 2013, 8:07 pm by Trudie

Am the biggest sceptic ever - BUT - have to say this is a fab invention! It does what it says and actually makes cleaning floors enjoyable!!

Posted on Jan 5, 2013, 2:36 am by Natalie

Brilliant machine so happy with it!! Been steam cleaning everything since 6 its now 2.30 in morning addictive and brilliant. Must go sleep so I can do more tomorrow.

Posted on Jan 4, 2013, 1:40 pm by Brenda

Excellent, does exactly what it promises.

Posted on Jan 1, 2013, 6:10 pm by Nicola

Bought one of these from WOW deals for £69.99- it didn't arrive - lots of excuses. Paid by Paypal so got money back. They then tried to get me to pay direct into their bank account - no chance!! Be Aware of this company.

Posted on Dec 29, 2012, 5:44 pm by Andrew

I bought this after seeing it on TV and decided to buy it. I am impressed with the quality of the build, its sturdy, but I think the handle could be a problem if you were to push too hard. It comes in two parts and where the handle joins there is a bit of movement.
Ive used it on our kitchen floor tiles and I'm pleased with the results. It does clean well. What I will say, however, is that some of the really tricky stains that have been there a while did take a bit of shifting. I read a review that said if you already have a clean house you'll love this cleaner, I think, to a point, that is true. I tried the steam nozzle with the wire brush on the inside glass of the oven and sadly it didnt make much impression on the really black stuff, but the thinner film of...whatever it is...did begin to shift but it takes a bit of time!
I've used it on the carpet as well. Again, there are some stains that have been there quite a while and they haven't budged, but I'm sure if the spill is recent it would probably do what its supposed to do.
I've blasted the grouting using the softer nylon brush and without the brush, just the nozzle, I'd say be patient, it will go.
Overall this mop is ideal for the hardwood, tiled and vinyl floors. It will clean well, as for the other claims...well, yeah, it does do what it says but not quite as impressively as the TV ad, especially if you are looking to remove stains that have been around a while. If you can afford this mop then get it, it is quite good. I'm going to keep mine.

Posted on Dec 29, 2012, 4:31 pm by Alex

I purchased the H20 MOP X5 via Amazon and the supplier was goodsales4u12. The mop didn't work right from the start and was repaired by the supplier. It has now failed again and the supplier (goodsales4u12) will not repair/replace as they only give 6 months warranty against Thane Direct's 12 month warranty. Be aware.

Posted on Dec 29, 2012, 4:11 pm by Mr

My wife had wanted a steamer for some time, but I thought it would be a one minute wonder, like the never ever used sewing machine and several food mixers, but in the end I gave in. Before I buy anything, I spend a lot of time reading reviews, not just from the supply company, but othersources as well. At first I thought it would be better to buy a machine from a better known name, such as VAX or Black & Decker, but my wife particularly wanted a machine that could be used as a hand held as well as a mop so after careful evaluation we ordered the H20 Mop. We have had the machine for about two months now, and I can safely say that it is better than I expected. We have been using it daily on our kitchen ceramic floor and the results are excellent, leaving it with a smear free shine, much better than the Flash Powermops we have been using for many years, and so much quicker and without paying about £8 per month on the special liquid and throwaway pads. It takes literally less than a minute to be ready to use, and on setting No.2 the floor is dry in two minutes. I also imagined it would be tiresome and fiddly to convert to the hand held setup, but it is a piece of cake, and takes just a few minutes to setup and revert to the mop again. We have used the handheld on shower tiles and grout with the soft brush, and you need a little common sense. Steam on its own will not always get stains and ground in dirt off, but if you use a lttle bathroom cleaner spray, then the steam really boosts its effectiveness.I also used the handheld on the oven, which really needed doing, and the results with the wire brush and a little CIF sprayed were excellent, it looked like new. Some of the poor reviews that I read, some on the QVC site, could have put me off, but I am glad it didn't, as I think some people expect miracles. One lady criticised the shape of the mophead and said you cant do straight edges because of the bulging shape on both sides, but the design is clever, when you run the mop along a straight edge, the mop swivels so the the pointed front & the bulging rear, both touch the edge as you move along, and the shape lets you go round toilet pedestals etc with ease.
Some of the other negative comments were that the mop stops working after about a year, so I am hoping that this is not the case, but we will have to wait and see, but if that does happen I will write another review accordingly. But so far so good. 10 out of 10 from us.

Posted on Dec 29, 2012, 1:25 pm by Kenneth

Never, ever thought I would review a cleaning product! But best thing for the home I have ever bought. Does all the awkward jobs so well.10/10

Posted on Dec 22, 2012, 10:04 am by Gaynor

Loving my H2O mop. It really works. I've even cleaned my oven with it! Recommended it to a friend who has ordered one too.

Posted on Dec 19, 2012, 11:08 pm by Karen

I love this product... it's so easy to use and cleans great. I bought it in Feb and had a problem recently but the after sales care was excellent. Step by step instructions on how to send it back. Thought it would be away for weeks, but back in a week - fixed.

Posted on Dec 18, 2012, 8:23 pm by AMANDA


Posted on Dec 18, 2012, 12:04 pm by Omran


Posted on Dec 18, 2012, 9:38 am by Pat

I have tiled floors throughout my house due to my eczema and love it as it is so easy to use. When cleaning the walls with the hand held body it would have been helpful to have a strap as I ended up looping the electric lead around my neck to try and support it. Apart from that fantastic cleaning machine

Posted on Dec 17, 2012, 4:57 pm by Jayne

Thank you Claudette (Customer Services) your advice worked, the coral cloth makes my wooden floor clean and the streaks have gone, I'm so glad I contacted you because without your advice I wouldn't have been happy with my purchase, instead I'm now a very happy customer....Thank you

Posted on Dec 16, 2012, 4:05 pm by Mahroof.

I love it.

Posted on Dec 15, 2012, 8:43 am by Valentina

i really like having this

Posted on Dec 14, 2012, 10:42 am by Eleanor

I had to return my mop because it stoped steaming , when I rang customer services I found them very friendly and helpful, and when I had to return the main body I expected to have to wait weeks to get back but I recieved a complete replacement within a week and thats what I call excellent service , the mop it self is very good does everything it says on the box well worth the money

Posted on Dec 13, 2012, 3:39 pm by Kay

used it today for first time made easy work of cupboard doors in kitchen and got them so clean in fact I've cleaned the kitchen from top to bottom as I have severe arthritis I usually have difficulty doing this but today it was so easy, puts together simply and does what it says it will do

Posted on Dec 9, 2012, 8:24 pm by Christine

What an amazing mop! I have been using it constantly since it arrived last week. My house has never been so clean. It makes cleaning easier and quicker.

Posted on Dec 9, 2012, 8:02 am by Crazee

Love it! Love it! love it! My house has never been so clean. My wife was initially sceptical about my purchase but she agrees that it's one of the best housecleaning product purchases I've made. I couldn't be happier. I'm going to take it offshore and clean my cabin with it.

Posted on Dec 6, 2012, 11:35 am by Pat

I returned the body and hose when they would not detach, and received a whole new machine back. Excellent service and product. Highly recommended

Posted on Dec 6, 2012, 11:05 am by Evelyn

I have had my H20 mop for just under a week now and have been using it all over the house.
If you have a home which is kept fairly clean you will see the benifit of this product. My home is constantly dirty due to 4 large dogs running mud through it. If you have a home like mine I would say get it clean first with chemicals then use the H20 mop to keep it clean.
I do like using it but I would say that I would have liked to see a sholder strap attachement to the hand held steamer. I do find that when using the hose attachment to clean my windows and cupboards it makes my arms ache.
I really like the floor mop it is so much easier than getting out a mop and bucket.
I think this product is worth the money. I know that once I have got my house clean the H20 mop will really help keep it clean with regular use.

Posted on Dec 4, 2012, 3:44 pm by Elaine

quick delivery and i am so impressed with the x5 much quicker and easier than a mop and bucket.

Posted on Dec 3, 2012, 7:01 pm by Jamesbaird

as seen on tv

Posted on Dec 3, 2012, 11:29 am by E

My Thane steam mop stopped working I contacted Thane Direct Sent it back as instructed and within 7 days had a new one it is an excellent product and excellent customer service THANK YOU!! THANE DIRECT

Posted on Dec 2, 2012, 10:17 am by Scott

Have got to congratulate your company on your X5 Steam Cleaner, no issues at all, customer service is excellent and the cleaner just simply works, thank you again, have recommended to all my friends.

Posted on Nov 29, 2012, 5:47 pm by Ian.britteon

I bought my mop back in August, I've cleaned everything in the house with it and it produces superb results. It did stop working recently but Thane Customer Service was superb from sending the postage to replacing the mop within a week, very happy with mine.

Posted on Nov 29, 2012, 5:03 pm by Chris

borrowed my daughters to try, ordered 1 for myself Tues27/11/12 & it arrived Thurs 29/11/12. Wonderful item, wonderful service, thank you Thane direct.

Posted on Nov 27, 2012, 1:02 pm by Christine

Boring my friends and family by raving about this product. Does what it says in the adverts. A strap for the hand held part would be a great advantage. Quick delivery, arrived when they said it would. First job steaming the creases out of 90" length lined curtains that were hung without ironing. Great job but steamed the window so had to use the window attatchement which although tricky was good. Carpet next, really brought up the pile. Defrosted my larder size freezer next. The X5 cut through the thick ice like butter and no damaged pipes - great.

Posted on Nov 26, 2012, 8:12 am by Mrs

Hi, I want to buy one. I have found some on eBay which I know are fake, however there some I believe is you. Can you tell me if you sell them on there. ID is thanedirect

THANE RESPONSE: Thane Direct is the authentic seller ID for this product and any other original product of Thane Direct. Please beware of counterfeiters and product copies. Thank you.

Posted on Nov 25, 2012, 4:41 pm by Sharon

Usually if something looks to good to be true, it normally is, but not in this case, my X5 arrived two days after ordering, I even knew the name of the delivery driver, the X5 was easy to use, the attachments easy to change, so far I have cleaned floors, carpets, tiles, bathroom, curtains, windows & the oven. WOW, wish I had ordered it months ago when I first saw it advertised, I am so impressed I have recommended to my work collegues, two of them have ordered already, thanks for a great item.

Posted on Nov 24, 2012, 3:20 pm by Jenny

I am really upset. I purchased what I thought was one of these steam cleaners at a Price of £69 which I thought was a good price. I am a pensioner and not very well off. I paid extra for a two day service and it still did not arrive for two weeks. When it did, I was very happy with it the first time I used it. The next time it didn't work, just dripped water everywhere. I eventually returned it to "LiberaScelta" at a cost of £12.60 and I still havn't got my money back. This company is obviously selling counterfeit ones. The book was in Italian I think. I have reported it to Consumer Direct and they have notified Trading Standards. I am now trying to get my money back from my Credit Card. All this happened in October. I have since read a lot of complaints about this "LiberaScelta" company. If you can publish this letter it will probably help someone else not to get scammed. How I wish I had bought from yourselves. When I get my money back - if ever - I will definitely purchase one from you.

Posted on Nov 23, 2012, 5:52 pm by Michelle

I agree with Marie on 20/08/12 - My mop stopped working and after speaking to Customer Services they asked me to try a couple of things - this didn't fix the propblem, so they asked me to return just the unit free of charge - a new H20 mop sent out within a week. What fabulous customer service. I am very pleased with my experience of Thane Direct. Thank you. Michelle

Posted on Nov 22, 2012, 8:48 pm by Ms Freechoice TV Order NO:00002133 Paid by Direct Debit
Several weeks ago, I purchased a H2O X5 Mop (as seen on TV)from the above company. The first complaint I had was that the nozzle and accompanying metal and brush attachments did not fit properly, they said they would replace them (and haven't) and after only using it twice it has stopped producing steam. I now find I cannot get in touch with the above company. What I would like ideally, is a replacement mop in good working order because I genuinely do feel it would be a very usefull item in good working order.

THANE RESPONSE: We are really sorry to learn that you have purchased a counterfeit product from LiberaNetwork.ue - FreechoiceTV. Please contact your local Trading Standards office and Consumer Direct for advice.

Posted on Nov 19, 2012, 4:08 pm by Joanne

I recently purchased this mop and during first use, it stopped working. Customer Services were very helpful in organising a return and replacement, however on receiving the second unit, the same thing happened again. I was offered a replacement product again, however I decided to take the refund option instead!! When it was working it was a good product, which is a shame as I have now lost confidence in the product!!

Posted on Nov 19, 2012, 10:56 am by Michael

after a short debate on how to clean my steamer(24 hours with white vinegar) with customer service, arranged for faulty unit to be returned! 4 working days later, brand new unit delivered, on time, able to track, with a 1 hour slot! amazing! thanks

Posted on Nov 17, 2012, 10:01 pm by NICOLA

This machine is fantastic. It arrived within a few days, everything was with it, no bits missing. So far I've cleaned all the laminate flooring downstairs numerous times, cleaned the shower including the tiles, shower head etc and cleaned some of the carpets, and it works brilliantly, I cant fault it at all. It takes a lot less time that using a traditional mop on the laminate floors and no water residue left over. I would definately recommend this product.

Posted on Nov 17, 2012, 5:11 pm by Vincent

I have just got the x5 it is the best I have ever used

Posted on Nov 16, 2012, 1:47 pm by Kayleigh

I have had my steam cleaner for 11 weeks now (I went into labour a few days after recieving it and couldn't use it for a few weeks LOL) Anyway, with three kids under 4 it comes in extremely handy! steaming their floor after little accidents and bathrooms so you know there are no germs about and the fact that you do not have chemicals around to go in their mouths! I love it!! Fantastic! I was wondering though, is it safe to use inside a range oven?

Excellent purchase, quick and easy to use, lightweight, works in seconds Spring cleaning before Christmas, is an exciting time for me! Haha

THANE RESPONSE: Please always unplug any electrical appliance from the wall socket before attempting to clean them.

Posted on Nov 16, 2012, 11:13 am by Janet

I have to say I saw the steam cleaner advertised for a long time and thought it would be just another gadget stuck in my cupboards. After having a near fatal asthma attack last week I decided to finally buy one.

I did look on eBay and lot's of options but decided to buy direct from Thame. I have to say I was greatly impressed by the delivery service which was a standard cheep price, I was told it would be with me the next day and at exactly what time it would be delivered, unlike the other ebay sellers wanted more money for next day delivery etc.

I have found the steamer fantastic. I can't fault it, we have 4 dogs at home which obviously make a mess and we live on a stud farm with horses, so our house does take a battering. Thank you Thane Direct, I whish I would have bought one sooner, no chemicals etc. just lovely fresh clean steam.

Posted on Nov 15, 2012, 8:05 am by Jenny

The X5 is brilliant, and I would not be without mine at all. It does all that I want in the house and more, Thank you Thane

Posted on Nov 14, 2012, 4:03 pm by Roxie

Extremely quick and very efficient delivery..Used mine today to clean my kitchen floor BRILLIANT...then to clean a well worn high footfall hall carpet...BRILLIANT..Used to clean my shower doors not a streak or a mark left..BRILLIANT..

Posted on Nov 12, 2012, 5:24 pm by M

Thank you so much. I only returned my steamer a few days ago and already a new one. received today. Would not be without it. Thanks again

Posted on Nov 10, 2012, 10:50 pm by Abbeylillico


Posted on Nov 9, 2012, 4:40 pm by Aron

Found this product amazing, brilliant when my ten month old baby makes a mess, the only product that does what it says it should do on the box, ten out of ten...

Posted on Nov 6, 2012, 3:32 pm by Shirley

Some other companies need to take a leaf out of Thane Direct Customer Service, cannot praise them enough. My X5 mop stopped working after I attempted to decalcify it as recommended, I phoned and they told me how to return it and within a few days I received a brand new X5. Can't fault their service, so effecient and helpful.
Would have been lost without it, thanks again Thane Direct, Shirley

Posted on Nov 5, 2012, 3:59 pm by Beverley

Just to say a big thank you for sending me my replacement H2O Mop so quickly and no problem to send it back to you after mine was faulty, thanks, bev

Posted on Nov 3, 2012, 7:09 am by Jenny

This is one of the best items that I have purchased, it does exactly what it is supposed to do and more

Posted on Oct 31, 2012, 12:42 am by Di

Specifically ordered the H2O for my carpets as I started noticing infestation of carpet beetle larvae when Ii repositioned a heavy furniture item in the house. I used H2O twice after hoovering the carpets - larva is no longer...I am happy and will keep on using it on carpets on daily basis. It will be great uses as such to be mentioned on your TV advert as well.

Posted on Oct 29, 2012, 10:27 pm by Barb

I bought my H2O X5 some months ago and now I couldn't imagine being without it. I have 3 cats and a dog and I also have two small grand daughters so the cleanliness of the carpets is essential. I feel confident that the girls won't be in danger of picking up bacteria from the floor after I have been over the tiles and carpets with the mop - hot steam is very hygenic and my family tells me there is no smell of animals in the house. Would recommend this cleaner to anyone.

Posted on Oct 29, 2012, 12:19 pm by Denis

I read all these reviews and was convinced that the H2O X5 was a good product but they didn't prepare me for how fantastic this machine is. I cleaned two bathrooms, the floor tile grout was terrible in one of them and we were close to getting the floor re-laid but now it is gleaming. I even did the wall tiles in one bathroom. That cunning little brass thing falls down when you do walls so I could steam away and get the wall tiles sparkling. I am a third through the kitchen floor which has always looked terrible ... never get porcelain sculptured tiles ... they look great in the shop but without an X5 to renew them they go irreversible dirty. I have had to stop because the wire brush has worn out. The only thing I would say is that you need some specialised gadgets … like a set of plastic scrapers and tooth brushes to remove stubborn limescale round the base of the taps etc. Also, a bigger wire brush would be more effective with cleaning dirty grout and a flexible pipe (like you have for the steamer) to supplement these little tools for hard to reach places. Unlike my other steamer you can turn it off and on a will: a great bonus. Top marks to the inventor.

Posted on Oct 27, 2012, 8:33 pm by Graham

Really excellent! Efficiently steam cleaned our ceramic floor, and fabric covered dining chairs. Very impressed!

Posted on Oct 27, 2012, 3:19 pm by David

5 in 1 steamer brilliant. Easy to use, does exactly as advertised, recommended

Posted on Oct 26, 2012, 2:20 pm by Lesley

had my H2O Mop for a few weeks now, brilliant wouldn't be without one, it performed just as the advert shows it, my best cleaner I have had

Posted on Oct 25, 2012, 10:19 pm by Maria

I find the H2O Mop a really excellent product & I own 2, one for my home here & one for my home abroad...

Posted on Oct 24, 2012, 11:51 am by Susan

First class product and company. I had a problem with a mop I bought previously, I was told to send it back and new one would be posted. Within a few days my new mop arrived. Cannot fault them. I am about to order another mop to give as a present.

Posted on Oct 16, 2012, 10:47 am by Safa


Just to warn people after reading one of the comments above .. are selling this for £59.99 but this company is fraudelant, contact is based in Portugal although the website is registered in UK.
They will collect your payment & nothing will be delivered.

Hope this help people stay out of trouble.


THANE RESPONSE: Thank you for your continued support Safa, please beware of counterfeits and copies. If any problems with WOW Deals, please report to your local Trading Standards and Consumer Direct offices. Thank you again.

Posted on Oct 14, 2012, 8:18 am by Amanda

My Aunt bought this H2O Mop X5 for my birthday. I got it on the 10th of october 2012. Me and my daughter have used it three times in four days. Its so good to use, its nice to see clean floors and so light to use. I love it so much.

Posted on Oct 6, 2012, 7:27 pm by Paula

I am well pleased, did my window, fantastic, did my floors, fantastic, it's the first time I have had three floor steamers and sent them back because they did not do well, so I am amazed that this does everything and works, so would highly recomend, 10/10 and you get fast delivery to.

Posted on Aug 25, 2012, 1:45 pm by Paul

Great product use it for the hard floors cleaning around the bathroom and cleaning bird cages. I encountered a problem with it today and have contacted customer services I am awaiting their response.

Posted on Aug 20, 2012, 8:57 pm by Marie

The customer service at Thane Direct is spot on my Mop X5 stopped working after just the second time I used it, I phoned they told me what to do to return it, I did that and within four days I had a knew X5 delivered to my door, I was told only to return part of the X5 so now I have all the spare parts as well I can't fault Thane Direct at all they are true to there word and so efficient, please give the H2O Mop X5 a go, its so good and does what they say it does, I just love it thanks Thane Direct for everything, Marie

Posted on Aug 20, 2012, 9:25 am by Hazel

It is one of the best things I have ever bought. I find myself looking for jobs to do just so I can try the different attachments. Mine didnt work a few weeks ago so I sent it back and I have received another one. The return process was easy but I am still waiting for my postage to be refunded but I am sure that will not be a problem. I have just recommended the steam cleaner to 2 friends and they are going to order one.

Posted on Aug 19, 2012, 7:07 pm by Viv

How do I order a spare metal and nylon brush before I wear them out. Delighted with the mop!!

THANE RESPONSE: Please visit the H2O Mop X5 accessories section. Thank you.

Posted on Aug 18, 2012, 7:59 pm by Bronte

I recently purchased this mop, as I am not a clean person, and I thought this would change that, and it did. I now clean my toilet bowl using the jet nozzle, and I also used the carpet glider to clean up the cats mess as it had chronic diarrhoea, and it did an ok job. there's still a mark, but not as visible. It does a good job on my marble surfaces, which is a marvelous thing, as well as it working on my windows leaving it streak free! Also, it managed to clean my tv screen, as there was this mysterious white substance on it, but this seemed to work to remove it.

I must say, I am impressed!

Posted on Aug 17, 2012, 9:37 pm by Ali

I clean my parents house as they are elderly and cant do it. They saw the H2o mop X5 on Thane and bought it to help me. I am so impressed by it! I have cleaned the whole house with it, and it looks spotless. Its easy to use. I'm getting one for myself soon. My parents also bought the Vac that is advertised with it, very good suction and lightweight! Would recommend to anyone.

Posted on Aug 14, 2012, 11:28 pm by Miranda

Love it - ordered and arrived in 2 days - unpacked, put together and working in ten mins flat - honestly -really easy to assemble and use ,lightweight , no waiting for water to heat ready in seconds - it really is as quick as filling the mop and bucket up !! Tools easy to change and use , I have found good on all the surfaces on advert - Would recommend but do invest in extra floor pads as one not enough even though it wash's up well

Posted on Aug 14, 2012, 4:33 pm by Jenny

I bought one of these from ebay as it was £25 cheaper there. I was delighted to see how well it cleaned and I did my kitchen cupboards (look as good as new) ensuite bathroom including tiles (also like new now)and laminate (so clean and shiny) and carpets/rugs downstairs. I was telling everyone how impressed I was. Was going to do my blinds and windows too but it smelt hot so I stopped using it. When I restarted it would not steam and is now completely useless. I have all those tools I cannot use. I am so disappointed. Wish I could replace the steam unit so I can use it again. Ebay seller no help at all - beware and buy with money back guarantee!

THANE RESPONSE: We'are really so sorry to learn of your experience. Please beware of unauthorised retailers or counterfeit products.

Posted on Aug 12, 2012, 1:39 am by Vyxx

Very happy with this quality product. The handheld takes some getting used to, as it is heavy with a full tank, but it does windows & mirrors fabulously (with a dry microfibre cloth on standby to polish away excess water), and it seems to freshen up and sanitise my son's fabric toys. The upright mop is easy to use and does my hard floors effortlessly and the carpet in the bedroom looks brighter and fresher. Looking forward to attacking the BBQ grill with it next. Impressed with Thane Direct customer service - very flexible about delivery date and excellent friendly call centre. All in all it's a fab piece of kit. would definitely recommend.

Posted on Aug 11, 2012, 7:31 am by Ajit

brillant product love it

Posted on Aug 9, 2012, 8:27 pm by Andrew

1) Delivery from Interlink Express. I was expecting this item last Friday which never managed to leave the depot. I had a friend waiting on this delivery which never happened. Monday comes and again no delivery, angry friend. Told on the phone that item had been put on the wrong van! Arrived Tuesday at long last.

2) H20 Steam Mop x5 does what it says on the tin in the preliminary stages, only used the hand held part. A good investment already.

Posted on Aug 9, 2012, 10:12 am by Dan

Hi, I believe I have purchased a counterfeit X5 from eBay. There are no trademarks on the box, manual or product. The manual clearly is a photocopy of the real manual with all references to 'H20 X5 Steam Mop TM' replaced with '5 in 1 Steam Cleaner'.

Paypal have confirmed that they will refund me...

Posted on Aug 6, 2012, 8:02 am by Samantha

WOW! I am always sceptical about manufacturers claims and product reviews from customers but, the H2O MOP X5 is fantastic! I received mine on Friday and it really is as good as it claims to be. I have used it on my twist pile carpets, a long twist pile rug, my frige, microwave, tiles, mirrors and glass tables and even used it to freshen my mattress, pillows and duvet and it really has made a huge difference. my whole house feels so much cleaner and fresher as it deodorises carpets and fabrics. It is easy to use and assemble although removing nozzles etc is a bit more difficult but the results of how well it cleans are clearly visible. I am now going to purchase the accessory pack of extra pads and cloths so that I don't have wait for others to dry before I can use my mop again. I would recommend this product to everyone and give it a 5 star rating.

Posted on Aug 5, 2012, 1:33 pm by Kevin

this really does what it says,the machine is light and so easy to carry around my household, tackles and cleanes all they promise

Posted on Aug 5, 2012, 1:19 pm by Dido

Good mop x5

Posted on Aug 2, 2012, 10:46 am by Olly

i loved it

Posted on Jul 31, 2012, 10:37 pm by Florence

very good quality product and help to do the job efficiently and smoothly.

Posted on Jul 29, 2012, 5:45 pm by Emmanuel

I saw the H20 Mop advertised on the TV last week and although initially skeptical I went ahead and brought one, first project was to attempt to clean the carpets of a flat I am letting out, the estate agents had previously said the carpets needed changing as they were quite dirty and stained. After almost effortlessly using the Mop on the carpets, I can report they look almost new and that alone is worth the money I spent on it. I also love the way I was able to blast away the limescale covered taps at the flat. A great product in my opinion.

Posted on Jul 29, 2012, 11:18 am by Martin

Had my steamer a little while now and I am very happy with it, it is well worth the money I use it to defrost freezers very quick, That horrible job of cleaning the BBQ and of course the mop is so much better than conventional mops.
Worth every penny!

Posted on Jul 28, 2012, 4:11 am by Same


Posted on Jul 25, 2012, 8:38 am by Paula

I got my mop yesterday, unable to wait I spent the evening cleaning my mother in-law's kitchen floor, wooden floor and carpets, amazing results.
Would be helpfull if the extra cloths came with what job to use them for on the bags. Would recommend it to my friends

Posted on Jul 17, 2012, 9:38 pm by Janet

I will never stand at kitchen sink cleaning oven racks for ages again. The steamer worked like magic before my eyes baked on food and grease was gone in seconds and my oven is gleaming, love it .

Posted on Jul 17, 2012, 6:56 pm by Katie

Brilliant product! Easy to use! Wish I'd bought one ages ago!!

Posted on Jul 15, 2012, 1:31 pm by Virginia

Very pleased with my H2O mop X5. So far I have cleaned my hardwood floors, ceramic floor and slated floor bathroom using setting 1-2 with noticable cleaning power and no puddles. I've used the hand held steamer & attachments for cleaning & sanitizing my bathroom & I am looking forward to cleaning my kitchen worktops and cupboard fronts tomorrow. My oven & BBQ are as yet to be tackled, but I do not foresee any problems. I would definitely recommend this H2O X5 steamer mop to everyone and also Thane Direct for their excellent Customer Service and delivery options. So far I am one very pleased customer. Thankyou

Posted on Jul 10, 2012, 10:02 pm by Navanithan

very nice

Posted on Jul 8, 2012, 2:31 pm by Shaun

Bought this product after seeing this advertised on TV and reading all the feedback here and decided to purchase and can honestly rave about this. This H20 Mopx5 makes life so easy around the home.

I highly recommend, fast delivery!!!

Ratings 10/10

Posted on Jul 2, 2012, 3:23 pm by Liz

Absoulately delighted. It is light and efficient. I can wizz round 5 rooms in no time at all!

Posted on Jun 29, 2012, 12:56 pm by Paul

I've got my mop a week after ordering, I have a small dog that uses puppy training pads, all her little "accidents" started turning carpet yellow and smelly! Ten minutes with the steam mop got rid of all the stains and smell! AMAZING piece of equipment!

Posted on Jun 29, 2012, 10:52 am by Angela

Wonderfull I have dexterity problems and the H5 is so easy to open for refill

Posted on Jun 28, 2012, 3:10 pm by Carol

Thanks so much for the easy ordering and fast delivery of the X5. Ordered one day and paid the express fee and got the product the very next morning, excellent. Used the X5 for the first time in my bathroom and I cant believe how easy it was to use and the results are fab. Shower door cleaned without streaks and no cleaning products used at all. The steam gets into nooks and crannies that a hand and cloth can't....thanx again, well worth the money.

Posted on Jun 28, 2012, 11:38 am by Alan

Bought H2O Mop X5 after seeing on TV ad. Thought claims were a bit over the top but mop turned up after three days, dead on predicted time, was assembled easily and put to work on kitchen floor. Accidentally set steam to No 4 which really wet the floor too much, but realised mistake and on setting 1 or 2, Mop was perfect. No smears and floor looks spotless. Very light and handy to use without feeling 'cheap & nasty'.

Posted on Jun 28, 2012, 11:33 am by Adrian

I purchased a H20 Mop on June 2nd. Ive used it only three times and the last twice it has blocked and taken several hours to clear. Totally impractical. Very dissapointed.

Posted on Jun 27, 2012, 11:37 am by Andrew

Don't what they say about the H20 X5, Why! It's what they say and more, Ive used it for 4 days now and boy is my house so much cleaner, Brilliant.

Posted on Jun 26, 2012, 5:45 pm by Lucyna

How can I access a user's manual for the H20 x5?

THANE DIRECT response:

Posted on Jun 26, 2012, 1:07 pm by Ian

Purchased the H2O Mop X5 after seeing an advert on the television. What can we say - excellent item, excellent customer service (confirming the order, the delivery date and on the day the one hour time slot that the item was expected to arrive!) - can't ask for better!

Posted on Jun 26, 2012, 9:07 am by Sonya

Fast delivery.

Very happy with the H2O. The only negative comment i have is that the accessories are very expensive.

Many Thanks

Posted on Jun 23, 2012, 8:03 pm by Jack

I have just purchased the H2o mop 5X but the instructions are in Spanish. How can I get the operating manual in English?

THANE DIRECT response:

Posted on Jun 22, 2012, 2:41 pm by William

If you live on your own as I do aged 76 this X5 mop does everything as seen on TV a bit expensive for a pensioner but worth every penny

Posted on Jun 21, 2012, 10:11 pm by Amy

I have really loved using the steam mop on my carpets, the pad shows how dirty they are! I've got to be honest, I was a bit dissapointed with my bathroom grout, I thought it would turn out better. Ive done the plastic window frames and the windows and they've come up a treat... However for some reason it has stopped producing steam? I've read the trouble shooting section and can't see why this is happening.. it's just dripping water, so will be getting intouch with someone to see if it's me who's doing something wrong... Only had it 4 days, so feel a bit deflated about it, fingers crossed it's easily sorted as I love it and want to use it!

Posted on Jun 21, 2012, 5:07 pm by Ian

Arrived today, great courier service, given exact time to expect delivery. It is supposed to make a pulsing noise when in use...

Posted on Jun 21, 2012, 2:30 pm by Ann

I was quite anxious about spending a large amount of money on a mop! I needn't have been - it is super :-) I purchased the extra cloths also and it's a good job I did as there's no amount of dirt coming off floors and rugs etc - we must've been living in squaler! LOL It's great for getting into those hard to reach places - no more toothbrush scrubbing for me. Another bonus - is that I have bad dermatitis on my hands through years of housework - from now on I'll be chemical free (well - almost) Every home should have one!

Posted on Jun 19, 2012, 7:15 am by Sean

Getting down 2 the last layer of grease on my bike saved me a weeks work .Presto a new bike . Now I need new plates ha ha . Wonderful piece of kit

Posted on Jun 18, 2012, 5:56 pm by Dee

I received my steam mop this morning! And I must say that I'm impressed. I have had a go on my wood floors, the windows, and steamed out the creases in my curtains. Great product. Can't wait to start again tomorrow.

Posted on Jun 18, 2012, 3:46 pm by Charlotte

I recieved my mop today and I have to say I am astounded at the job it has done cleaning my mum and dad's kitchen floor which are stone tiles - I am looking forward to going home and using it everywhere.

I know it mentions not using chemicals or scented things but I was wondering if a drop of tea tree essential oil was OK just for a fragrance - If not please just let me know.


Absolutely fantastic product with three children a dog and cats I now have so much more time to be with the family than cleaning the family home.

Posted on Jun 16, 2012, 12:46 pm by Joyce

Do you deliver to spain? As I would like to obtain one and my home has a lot of tile and glass.


Posted on Jun 15, 2012, 11:24 am by Jenny

My daughter bought me the mop for my 60th Birthday in Nov 2011. Would not be without it having a large dog and three cats and a young grandson, the kitchen floor gets dirty constantly but the mop soon gets it clean. Love to being able to clean the shower cubicle and the oven.
Only slight fault despite not using the mop that much the motor did pack up this month but was given a complete replacement very quickly thank you Thane direct.

Posted on Jun 14, 2012, 6:27 pm by Beverley

Just had my H20 mop X5 today just to say thank you thank you what a fantastic mop, I didnt realise how dirty my floor was I wash with it every day but it wasn't as clean as I thought it was I cannot stop using it on everything I can think of. Many many thanks, Beverley

Posted on Jun 14, 2012, 3:48 pm by Pat

"WOW" realy impressed, it arrived this morning and my bathroom is sparkling !!!!! can't wait to do more, only thing is which cloth is the garment one is it the little lint one?


Posted on Jun 12, 2012, 6:19 pm by Lucy

My h20 mop arrived today, what can I say, fantastic machine! Had it out the box, did kitchen floor and my halogen hob, love it.

Posted on Jun 11, 2012, 1:10 pm by Martine

I bought the mop cleaner after seeing it repeatedly on teleshopping, thinking it could not be that good, but I am very pleased to say it is, some hard stains did not come up with the cleaner head on but when aimed with the hand held nozzle you could actually see the stain coming up, but I found it best to dab not wipe the stain. I am in a wheel chair so I could not do my windows but after trying to assemble the window cloth I was not bothered as it is very hard to get on correctly. I am very happy with the purchase and I have already had to lend it out to the family. My only complaint is now I have my house sparkling I have to wait till it is really grimy again to see the difference LOL. Also the handle feels very flimsy so am a bit worried about appling too much pressure.

Posted on Jun 11, 2012, 10:31 am by Rhianne

My husband and I are usually sceptical about TV products. This steam mop has far exceeded our expectation. We have three kittens and two toddlers. Our home downstairs is a mixture of Laminate and Tiles. It flies around the floor and leaves it spotless. This is a genuine review from a real person. #justsaying
10 out of 10 product

Posted on Jun 9, 2012, 12:59 pm by Patricia

I recieved the X5 steamer few days ago, since then I've been steaming everything its greeeaaaatttt, it even made my leather sofa look new again my wooden floor spotless and even though I mopped few times a day I was amazed how much dirt lifted of the floor. I wonder if it would work on the dogs as well. LOL

Posted on Jun 4, 2012, 9:17 pm by Agne

Very intrigued by the X5 but still very uncertain as there's no mention of money back guarantee if something goes wrong with the steamer... Surely, if it really is such an amazing product, there should be no worry about money back guarantee, right?


Posted on Jun 4, 2012, 4:12 am by Sue

H20 is absolutely brilliant, it does all it says. This morning we have cleaned a very messy barbecue and it is now spotless. Everyone should have one!!!!

Posted on Jun 3, 2012, 6:33 am by Chris

How do I obtain spare Microfiber cloths or other spare parts?

THANE DIRECT response:

Posted on Jun 2, 2012, 10:40 am by Evandro


Posted on Jun 1, 2012, 12:48 pm by Linda

I love its!

Posted on May 31, 2012, 2:16 pm by Darren

I tried ordering one of these online last night and the website kept crashing not good

Posted on May 31, 2012, 1:39 pm by Teresa

arrived today bathroom now sparkling love it love it love

Posted on May 31, 2012, 11:24 am by Jennifer

Brilliant delivery service I hope the product is as good

Posted on May 30, 2012, 3:18 am by Linda

I bought my X5 nearly 2 years ago and it is fantastic. I use it for absolutely everything. Unfortunately it stopped working this morning, which was my fault entirely as I live in a hard water area and did not use distilled water as suggested in the manual. I have ordered another X5 today and, when this arrives, I will definitely use distilled water. This is something to keep in mind if you too live in a hard water area.

Posted on May 30, 2012, 1:16 am by Daria

After reading all the comments I was amazed. Although I am from another country, I really liked this advertisement. I hope soon on our TV screens we can see this invention. With love from Russia. ;)

Posted on May 26, 2012, 12:38 pm by Linda

Very pleased at last, got a cleaner that cleans my laminate floor without leaving streaky marks, brilliant makes housework at lot easier, strongly recommend.

Posted on May 26, 2012, 11:27 am by Eddy


Posted on May 25, 2012, 7:08 am by Virginia

I live in Spain is this a problem?


Posted on May 23, 2012, 9:25 am by Emma

Would definately recommend this steamer. If you are thinking about buying but are not sure please don't hesitate. Well worth every penny and you will never have to buy cleaning products again! It does everything it says it will.

Posted on May 17, 2012, 7:03 am by Frances

Have had my H2O a week now and everything possible is getting steamed!! It's fab and I highly recommend it. Easy to use, very quick, cuts down scrubbing work greatly. A big 10 out of 10 from me :)

Posted on May 14, 2012, 6:02 pm by Sarah

WOW! What a gem! Ordered on Tuesday and received on Friday with perfect warning from couriers, just as advertised.
Floors and surfaces now shiny and it's sooooo easy to use. Easy to move from room to room - I would definately recommend.

Posted on May 11, 2012, 10:40 am by Janet

Great steam cleaner, especially good as extra cleaning tools included, I also tried fragrances to add to water, very good, a must for freshness, great Customer Service, felt like a valued customer which is rare these days, would highly recomend

Posted on May 11, 2012, 8:40 am by Sharron

OMG!!!!!!!!!!!!! Have just recieved and used my mop for the 1st time and I was shocked hOw dirty my floors were looking at the mop pad afterwards was a revelation. I am now going to do the rest of my home and I cant see me stopping cleaning for a few days , I ABSOLUTLY LOVE THE H2O MOP® X5™ am soooooooo glad I purchased this , if you're in any doubt as to weather or not to buy one, then go ahead buy one now. I promise you will never used a traditional mop again

Posted on May 11, 2012, 7:57 am by Sue

Brilliant!! I agree the hose could be a little longer but could also do with a strap or something as there is quite a lot of pressure on the wrist holding it whilst steaming windows.

Posted on May 10, 2012, 3:17 am by Mick

what a superb product ,does what it say and so easy to use

Posted on May 8, 2012, 8:45 am by Sam

Got the mop today and am very happy with it. Makes cleaning floors so much easier. I was shocked at the dirt and grease that came off when I steamed my cooker which I thought was clean! Would Highly Recommend.

Posted on May 6, 2012, 4:43 pm by Tertesa

Good steam cleaner, hose could be longer so don't have to use chair to reach my tiles and cutains and a strap or handle to hold machine while using would help, but overall does a very good job. I am very happy with it.

Posted on May 6, 2012, 12:17 pm by Taslimah

I am highly impressed with this - this is the best investment in house chores equipment. My house always smell fresh and it feels as clean as it looks. Highly recommended. Delivery was super easy.

Posted on May 6, 2012, 10:01 am by Mavis

fantastic, a product that does exactly as promised

Posted on May 5, 2012, 4:43 am by Sammy

I bought this after checking out other mops with big brand names, but I thought this looked the best and did a range of jobs so I ordered one, FANTASTIC thats the only word. A floor I normally wash with neat bleach I washed with the steam mop alone once and wow, even old paint stains it lifted right off the floor, old candle wax on window glass (I'd been trying to get this off for about year with diff products even a blunt scraper!) UPVC frames that are stained wth nicotine brings then back white with ease. Very simple to use, can get a bit heavy for me to hold doing windows but that is not a problem cause im too busy in shock about the muck I'm getting off !!!! All in all it's the best cleaning product I've ever bought and makes cleaning fast and very very easy - even greese, it does do what it says on the box - I love it x

Posted on May 4, 2012, 5:39 pm by Linda

Its the best thing I have bought for a long time, It is really good worth every penny, it does everything it says it does, wouldnt go back to a normal mop and if it ever goes wrong I will not hesitate to buy another one

Posted on May 2, 2012, 1:46 pm by Lisa

Just order my mop and have already received confirmation of delivery date. Unbelievable Customer Service. Taken the day of on Friday to accept delivery and begin the cleaning. How sad is that - SOOOOOO Excited. Will have the cleanest house on the street.....

Posted on May 2, 2012, 1:31 pm by Sy

Saw this on TV about 2 months ago and thought it looked awesome, Monday I bit the bullet and it arrived today. Wanted to test how good it really was and used it on the ovens inside glass door that i've tried to clean about 10 times. 2 Minutes later it was clean and done! I can't type how amazed I am, this is the best steam cleaner I've used. Next was the kitchen floor which is ceramic, 3 kids and 2 dogs in the winter you can imagine how dirty and smelly it gets even after a good mop everyday it took me 20 minutes and 1 refil of water to do the whole lot...AMAZING! best money I've ever spent. If you are unsure about getting this product don't.. I regret not getting it sooner

Posted on May 1, 2012, 9:30 am by Epistimi

Used for the first time, brilliant. However, where do we get spare accessories? just in case, nice to have backup.
Thane Direct: Visit

Posted on Apr 30, 2012, 8:35 am by Ksenia

Received order in 2 days great service. Have used all parts and I am very pleased, only one comment found it hard to attach cloth to window cleaner, would be better if elasticated like garment one. Other than that no complaints.

Posted on Apr 29, 2012, 11:30 am by Darren

Read most of the reveiws before buying, some good some bad, but we thought we would give it a go, fair and glad we did what a great tool, it cleans brilliant on tiles laminate and even our leather settee.

Posted on Apr 27, 2012, 4:08 pm by Janet

Easy to order. Delivery time to within an hour. Easy to assemble and use. Love it. Recommending it to everyone.

Posted on Apr 27, 2012, 1:24 pm by Elizabeth

I would just like to thank Thane Direct, for a quick delivery of my H2O Mop X5. It is a great invention, and has so many uses, easy to use and saves time......very pleased, with the power of steam! Liz (Worcestershire)

Posted on Apr 26, 2012, 2:41 pm by Andrew

Received the H20 Mop X5 quickly. Used once worked well until the next time I used it 30 minutes later it has stopped working, all it does is make a noise and dribble water out. looked in troubleshooting page. Nothing has worked so now I am going to return it! I am going to exchange it as I think there is a fault with it! Would recommend though.

Posted on Apr 26, 2012, 1:00 pm by Jill

Mop arrived today brilliant easy to assemble. Floors cleaned in a trice! Much better than mop & bucket! Wish I had purchased it ages ago, a must for every home. Floor cleaning no longer a chore.

Posted on Apr 25, 2012, 3:47 pm by Steve

Purchased the H2O Mop X5 Sunday 22nd April, arrived lunchtime on Wed 25th April. Easily put together that evening, all I would say is that the curved chrome handle is a little flimsy so was nervous about applying to much pressure when cleaning.

Cleaned the laminate flooring - wow what a difference. Did the carpet, again great results so now I've got the bug did the shower screen, amazing really clean, just need to get the hang of using the attached squeegy. Glad I ordered the additional pads, embarrassed about the dirt that came off.

Great product, will have another go on the weekend. Can't fault the service.

Posted on Apr 21, 2012, 11:28 am by Bridget

Mine was working fine but I didn't know that you weren't supposed to put detergents in it , so mine is not working and I only just opened it today :(

Posted on Apr 21, 2012, 10:27 am by Andrew

Where can I get H20 Mop X5 steam mop accessories? Need a new Round Nylon Brush, Round Metal Brush can any one help?
Thane suggests:

Posted on Apr 21, 2012, 9:59 am by V

I am very pleased with this mop but I didnt find it very easy cleaning windows holding the mop in one hand and window cleaning tool in the other. It might have been easier if the extension hose was longer and I could have stood the mop on the floor other wise excellent.

Posted on Apr 21, 2012, 8:53 am by Laura

I love my steam mop, I'm a clean freak so when my other half brought this home I was estatic,

I think that its well priced as it costs less than keep replacing cloths, gloves etc. Also it uses water and not an over priced cleaning product, Only I want to buy some more brushes and the lime scale cleaning pin, can anyone help me here with a supplier?

Top marks for this product though,
I have a 7 year old boy and 3 cats, I'm no longer dominated by having to clean, I enjoy it again!! :)

Many Thanks, Laura-Jade

Thane suggests:
or contact Customer Services

Posted on Apr 20, 2012, 5:16 pm by Christopher

My H2O Mop X5 was delivered today. Fantastic communication (vai e-mail and text) from Thane and courier company (Interlink Express in my case) with regards to delivery slot.

Only had chance to try it in 'hand-held' mode so far. Did a brilliant job on my grimy oven hob and bathroom sink. Need to have a certain amount of kitchen roll on hand to remove the grime this thing removes!

Seems an excellent purchase and look forward to cleaning my floors over the weekend.

Posted on Apr 20, 2012, 4:03 pm by Christopher

My H2O Mop X5 was delivered today. Fantastic communication (vai e-mail and text) from Thane and courier company (Interlink Express in my case) with regards to delivery slot.

Only had chance to try it in 'hand-held' mode so far. Did a brilliant job on my grimy oven hob and bathroom sink. Need to have a certain amount of kitchen roll on hand to remove the grime this thing removes!

Seems an excellent purchase and look forward to cleaning my floors over the weekend.

Posted on Apr 20, 2012, 7:17 am by Anna

i am so happy

Posted on Apr 20, 2012, 6:37 am by Linda

amazing product used in every room but need to order more floor pads also order one for my dad, they're great

Posted on Apr 20, 2012, 6:23 am by Sharyn

This is the best purchase I've made in a long time!! My floors, windows, oven, cooker, work tops, showers, bath tubs, toilets, mirrors car wheels etc. are spotless with just good old steam power no chemicals required!! I'd recommend it to everyone!! I'll never have to buy ANY cleaning products again!! Thank you so much for producing such an amazing all round cleaner that helps keep our families allergies at bay and our home germ free & sparkling!! : )

Posted on Apr 18, 2012, 2:00 pm by Bob

Exellent delivery tracking service, wish more companies would do similar. First class customer service. Machine was very easy to assemble and first use, carpet clean was great, rest of the house, stand by!!

Posted on Apr 16, 2012, 2:16 pm by JulesP

Ordered 11 April 3pm and delivered 13 April at 11:30 am. Fantastic service. Product is brilliant within 1/2 hour of it arriving my kitchen floor was clean. OMG didn't realise how dirty my floor was!!!!! So easy to put together and use. Would definitely recommend to others. Not too wet either. Thank you for a great product and great service

Posted on Apr 14, 2012, 2:46 am by Jackie

This mop does what it says on the box. I'm very happy with my floors the mop has cleaned the grout as well and they look new. I am one satisfied customer will be recommending, this to family and friends.
Delivery was exceptional cannot fault this company

Posted on Apr 11, 2012, 7:50 pm by Angela


Posted on Apr 11, 2012, 3:57 pm by Helena

OMG!!! Just got the H2O X5 mop. I love it. My old steam mop packed in. But now I have the H2O I see how weak my old steam mop was. I'll never use a never steam mop again. I have 3 kids and a boxer dog. So I like to keep my house clean and stink free. The H2O mop does that. Im so over the moon with it and so easy to use. I now know my floors are a lot cleaner and no dog smell. X x x x x

Posted on Apr 11, 2012, 3:50 am by Gail

fantastic tool, don't know how I lived without it!

Posted on Apr 10, 2012, 7:15 am by Helen

Absolutly love my H2O had it for a while now and it never fails to impress. I'm also a childminder and I use it on the toys that the children use. I feel safe for the small children to chew them after I have cleaned knowing they are sterilized to a high standard. When I first used it on my floors I couldnt believe what first came of them even though I did it every day. This is my very own heaven sent gift.

Posted on Apr 10, 2012, 5:00 am by Gavin

Not a bad product however I think they have missed something obvious by not making the flexible hose compatible to work with the spray nozzle and brushes. You can only use the hose with the cleaning wand (for curtains etc). Being able to use the flexible hose would make it possible to reach those places where trying to manipulate the whole vapouriser is impractical if not impossible.

Posted on Apr 9, 2012, 11:04 am by Christina

I can't say enough about the H20 X5 Mop. It is brilliant, so easy to use, it is one of the best purchases I have ever made. I kept watching it on the TV and decided to buy it and I am so glad I did.

Posted on Apr 7, 2012, 6:22 pm by Khadir

w0w so so cool in all homes

Posted on Apr 7, 2012, 6:08 pm by P

Quite simply a great product at a great price, saved me lots of time as I'm a single dad with 2 children... cheers guys salute ya ;o)

Posted on Apr 5, 2012, 9:55 am by Liz

Sweet mother of Jehoshaphat this product is BRILLIANT! The only problem is that it cleans so well it shows up other places that need to be cleaned. But it's so much fun to use, that I don't mind! Excellent value for money.

Posted on Apr 4, 2012, 5:32 am by Steff

Brilliant machine I love it! Freshened up my mattresses, the kids toys, brought my beige front room carpet up a treat. (2 year old and fluffy cat means mess and muck) Love what it does to the carpets and all my floors are sparkling. Could not believe how much came up even when they had been mopped!!! very scary! and the customer service was second to none very prompt replys to my emails! Very impressed. Have just ordered more microfibre cloths, a definate must have!! I can't wash one quick enough! thank you Thane brilliant service !

Posted on Apr 2, 2012, 5:41 pm by Nash

Delivery was quick, assembling the mop was simple. First task was to mop the floor. Unfortunately I had this on the highest setting, left streaks. Second time around used the lower setting, perfect as it left no streaks and worked well on laminate flooring. I have also tried it on the shower cubicle. This will need more than 1 attempt. Overall very happy with the purchase and would recommend to friends and family.

Posted on Mar 31, 2012, 11:13 am by Lynne

Fantastic piece of equipment. Eliminates dog odours from the carpet. Cleaned my shower cubicle and it now looks like new. I would highly recommend it to anyone. In fact I think every home should have one. Brilliant. Well worth the money.

Posted on Mar 31, 2012, 8:28 am by Amanda

I bought this mop following surgery as i couldn't wring out the ordinary mops. What a brilliant buy, so many uses and so light and easy to use

Posted on Mar 30, 2012, 4:30 pm by Alison

Recieved mine very quickly and recieved text on day to say which hour would be delivered in great service.
What a fab product got out of box today and cleaned carpet,bathroom, kitchen lino floors, rug, tiles, oven rings, sink area... what else can I clean think I have developed an OCD ! will move onto bathroom tomorrow lol !! Took me about 3 monthes to decide to buy it and now I wish I hadn't waited so long lol. :)

Posted on Mar 30, 2012, 2:02 pm by Mrs

recived my h20 mop couple of weeks ago got one for my dad also he was very impressed as was I have just done my living room dining room and kitchen looks fantastic also cleaned my wooden chopping board never realised it was that bad the only thing I think they could improve is the handle doesn't seam very strong other than that well impressed

Posted on Mar 29, 2012, 8:19 am by Sha

The H2O x5 mop is the best product I have ever purchased. The delivery was quick and was kept informed by email and text. The steamer has been used in every room its just brilliant. I would say you would need to purchase more cleaning pads as they do get dirty.

Where can I purchase the round nylon and metal brushes?

Thanks again.

Posted on Mar 29, 2012, 6:32 am by Gary

wow wow wow what can I say. Saw the ad on tv decided to get one. This has to be the best cleaner I have had. Used it on my oven hob and oh my god what a difference it made. Clean shine and ready to use. Mail was brill as they sent a text to say the date and time frame to within an hour can not ask better than that. Thank you Thane Direct. Anyone doubting this product needs to try it and then you will wish you had not had the doubt in the first place.
Gary Douglass

Posted on Mar 29, 2012, 5:03 am by Liza

WOW!!!! I put this off for a year and finally bite and bought one. I have been bannned from it by my family. LOL I am so smiten with it. I'm steaming everything. I have six dogs and birds of prey and this wee mop is beyond the best cleaning item I have ever owed. I was going to buy a carpet cleaner, steamer and new iron. Dont need to this one machcine does it all. I'm also a Vet and have used it in my surgery. What a wonderful product. Telling everyone about it.

Posted on Mar 28, 2012, 2:29 pm by Spencer

Delighted with the response received from Thane when I returned part of the H20 steamer for repair I received a new replacement steamer without any hassle or fuss and also received a complimentary 40 pound voucher off wines and the repayment of the postage for return of the item. Thank you Thane for an excellent service well done!!

Posted on Mar 28, 2012, 12:15 pm by Gillian

I was in two minds about ordering this product but I am so happy I did - soapy water and a mop are the dark ages in my eyes now! The product is great! Easy set up and easy to use! I don't know why people says that it soaks their floors - I used on medium setting as advised in instruction manual for my wooden floors and it was fine, you saw where you had just mopped but it dried in seconds! Can't wait to get stuck into other areas of the house with it!

Posted on Mar 27, 2012, 1:30 pm by Reeney

This is a fantastic product, an absolute MUST for dog owners! This lifts the dirt of the floor that a normal mop just spreads around, and dries so much quicker.
I think this will be used as a main cleaning tool for me, and I love the fact that there are no harsh chemicals used!
This is well worth the money.

Posted on Mar 25, 2012, 7:49 am by PATRICIA


Posted on Mar 22, 2012, 11:38 am by Lyndy

I am thrilled with the mop, it is brill altogether I would suggest though 2 cloths are needed at the time of purchase as you need all the time when using as a floor mop or indeed steaming the carpets,one is not enough,

Posted on Mar 22, 2012, 9:59 am by Nick

My shitzus leave muddy paw prints everywhere. On my expensive carpet, my lino and even all over my bed linen. The scamps!
This product has been a godsend and has even made Global Genius more stable!
NB, Hampshire

Posted on Mar 21, 2012, 6:04 pm by Rach

I received my H2O mopX5 within 2 days, assembled in 10 mins and cleaned for an hour! And that was just the first evening! It's great, I had seen the ads for this mop for so long and thought it was too good to be true, but it does what it says on the box...and more! Thanks Thane for a great service!!

Posted on Mar 21, 2012, 11:18 am by SHEVAUN

LOVE IT! Delivery man was lovely and friendly, Customer Service excellent! If only all companies worked like this. Wish I'd ordered it months ago!

Posted on Mar 21, 2012, 8:31 am by Sue

I have just noticed I have not got the jet nozzle in my pack, because I have only been steaming my rugs and floor did not notice it was missing till now when I wanted to use. Best product I have ever bought for cleaning, truly satisfied.

Posted on Mar 20, 2012, 10:54 am by Diane

Just got this last week and it is brilliant, I have not put it down and it does exactly what it says, everything is sparkling, Customer Service great.

Posted on Mar 19, 2012, 12:19 pm by Jan

I ordered my mop on Friday and it arrived this morning. It was easy to assemble and is easy to use. No more scrubbing floors at our house. Yay. Thank you.

Posted on Mar 17, 2012, 12:40 pm by Raj

H2O mop is brilliant and the service is very good. Thane direct email me about despatch my product & when I'm going to receive it. They txt me same day when the delivery coming they told me time as well so don't have to wait all day brilliant thank u Thane Direct.

Posted on Mar 15, 2012, 10:58 pm

Bought the H20 Mop X5, found a fault with, phoned to report this & within 2 days received a replacement that's what I call service. Thank you very much.

Posted on Mar 15, 2012, 5:26 pm by Shirley

Delivery was fantastic, within a few days and kept informed all the way. Very pleased so far the kitchen floor looks lovely and it was so quick. Oven door came up a treat. Amazed by how much steam. Looking forward to trying it all around the house. Hope when I steam the upholstery it will be as amazing. Very pleased so far though.

Posted on Mar 15, 2012, 2:04 pm by Kelly

Saw this advertised on a channel and was in too minds because of the price which I thought was just a mop! but it is more than just a mop it's amazing and wished I had purchased it earlier, haven't used it on floors yet, used it for the tiles in the shower, wow it's makes such a noticeable difference in seconds,
Cleaning just got fun!

Posted on Mar 14, 2012, 1:41 pm by Linda

Absolutely fantastic, just for a change, it really does work as well as it looks like on tv. Must also say that the service is second to none... ordered and received confirmation immediately, received email stating delivery day then another with the delivery time alloted. No waiting in all day, just 1 HOUR ! Why cant everyone deliver like this :)

Posted on Mar 13, 2012, 3:09 pm by Lynne

my disabled daughter contracted coliform an infection caused by poor hygiene, she was very ill this spurred me on to purchase the H20 to santitize her room, I am amazed!!! it not only does what is says on the box but is so simple to use, I have santitized my kitchen, including very greasy cupboard fronts, paint work, worktops, inside the fridge and the floor, in fact using the H20 is addictive! BUY ONE!!!

Posted on Mar 9, 2012, 1:54 pm by Di

Brill, love it, so easy to use. My dogs had 6 puppy's and now I know my floor is cleaner, time to spring clean the rest of my house

Posted on Mar 9, 2012, 6:36 am by Ruh

I saw an ad on tv today about a steam cleaner an X500, is it the same as the H20 Mop X5 or is it a similar thing, it's at a reduced price? Please advise before end of day as I'm thinking of getting it.
Kind regards Ruh.

Thane Direct response: Please beware of counterfeits. There is only one H2O MOP® X5™.

Posted on Mar 8, 2012, 6:01 pm by Muschtita

It's a good machine I am very happy with it.

Posted on Mar 8, 2012, 4:38 pm by Dan

Like most people, I was skeptical of any product sold on a shopping channel. However, I persuaded myself to buy the H2O MOP® X5™ and have been very impressed with the results around the home.

So much so that I have taken my unit into work (I'm a chef) and used it to deep clean the kitchen. Its amazing to see that it can be applied in a commercial environment where there is so much grease and baked on foods. Takes all the messy effort out of cleaning and removes the need for chemicals.

It really does what it says on the box and I can't recommend it enough.

Posted on Mar 8, 2012, 3:56 pm by Emily

Received the H20Mop X5 really quickly! was great until the next time I used it and it has stopped working, all it does is make a noise and make a puddle on my floor. Did everything the troubleshooting page said to do and nothing has worked so now I am having to return it! but I am going to exchange it as I think there is a fault with it! would recommend though, just as long as the next one works that is, really disapointed as it was amazing when it did work!

Posted on Mar 8, 2012, 3:48 pm by Elaine


Posted on Mar 8, 2012, 11:28 am by Dee

It's my Birthday today and I ordered mine yesterday as a present to myself. It says up to 28 days for delivery but everyone seems to be getting theirs very quick so I am getting pretty excited. I borrowed one from a friend a few months back and it was fantastic... highly recommended, does what it says on the tin :o))

Posted on Mar 8, 2012, 7:57 am by Lynne

Saw the add and had to have one. So please I went ahead with the purchase, it does everything promised of it. WELL WORTH IT. If like me in the past you think yeah will buy that and then do nothing, please don't!! you have to buy one.

Posted on Mar 7, 2012, 9:31 am by Angie

Received this brilliant mop 2 days ago and have blasted the vinyl, carpet worktops and cooker doesn't work on scale but a great product for sanitizing the home, highly recommend

Posted on Mar 7, 2012, 7:15 am by Nicky

Ordered this on monday and it came this morning. First job was my oven door. I am disabled and cant get down to clean it that well. Its usually just a quick wipe and shut the door. After 5 minutes with the steamer its spotless!!! Also did the kitchen floor, which is mopped with detergents every night. A quick go over with the steamer and the dirt that came up was astounding. AMAZING!!!!

Posted on Mar 6, 2012, 5:37 am by Caron

Absolutely brilliant, 10 out of 10. Easy, light, very effective and no unnecessary packaging either! Highly recommended to many mates already - don't think about it, but buy it - you won't be disappointed

Posted on Mar 5, 2012, 5:03 am by Lyn

My H2o mopX5 is being delivered today and I must say I cannot wait to get home from work to start cleaning...... Sad but true!!!

I will let you know how I get on!

Posted on Mar 4, 2012, 3:52 pm by MaryLou

Ordered Tuesday, received Wednesday. Excellent Service!! Thankyou! And love the X5 steamer - does EXACTLY what the guy says on the telly!!

Posted on Mar 4, 2012, 8:11 am by Jill

This is great for hard floors and freshening carpets. The window cleaning tool is good but as mentioned by a previous reviewer the squeegy is not at a good angle to work really well. It is not great at tackling scale and all the hand held did for my oven was force steam between the 2 pieces of glass on my oven door. Good round the loo seat, sink overflows and plug holes.

Posted on Mar 3, 2012, 10:01 am by Faye

New Mop! user manual missing most important pages 'How to use!!!!'
Can I find the manual on line?

Thane Direct response:

Posted on Mar 2, 2012, 10:43 am by Dee

I bought what I thought was the H20. It was the same colour, same design, same extras and was on offer at £79. When i recieved it the machine didnt work, it made a noise but no steam was coming out. It just dripped water all over the place so I have rang the company to collect it. It looked identical but I knew it wasnt the real thing when I opened it. My friend has the h20 and I have borrowed hers in the past and it worked really well, that's why I wanted one. They shouldn't be allowed to make things that look so similar, it confuses people. I will be ordering one off the proper site when i get my money back from them.

Thane Direct response: We are really sorry to learn of your experience. Beware of counterfeits. Original products always display their registration and trademarks - H2O MOP® X5™

Posted on Mar 2, 2012, 10:12 am by James

absolutely awesome, my missus wanted one for ages so i bought it her, even i dont mind doing the floors now, brilliant product!!!

Posted on Mar 1, 2012, 3:53 pm by Sharon

Fantastic and so easy to use. Unfortunately I have mislaid instructions to use accessories. Can anybody help please ??????????

Thane Direct response:

Posted on Mar 1, 2012, 9:53 am by John

this is a great cleaner been using it for months now save loads of time

Posted on Mar 1, 2012, 8:53 am by Janice

Wish I had bought this years ago I have 2 large dogs and my kitchen floor was showing the strain with all the mud. Tried it out last night and I have a clean floor:) I am also disabled and it is so light and easy to use it is much better than anything else I have used.

Posted on Mar 1, 2012, 8:08 am by Peter

We have just bought the H20mop X5 but through a French distributor as we live in France. Regrettably the instructions are in French, is it possible to download English instructions?

Thane Direct response:

Posted on Feb 29, 2012, 1:07 pm by Shelley

have just put an order in for the H2O mop after watching the advertisement....cant wait to recieve it and get stuck in excited isnt the word....

Posted on Feb 28, 2012, 11:47 am by Dawn

Received today, thank you great swift service, box a bit battered but perfect inside, cleaned bathroom and kitchen so far.. Brilliant tool.. Thank you Thane !

Posted on Feb 28, 2012, 10:54 am by Lin

I ordered this yesterday and it arrived at 12.45 today. I got it out of he box and clean the grout on my kitchen floor, it's amazing, worth the money. Next stop the bathroom...

Posted on Feb 27, 2012, 7:11 am by Mick

My steamer was delivered within 24 hours and I have since cleaned my cooker with it. It now looks like I have a brand new cooker!

Posted on Feb 27, 2012, 6:00 am by Sam

Works amazing I borrowed one from someone before buying my own and I have to say its worth every penny

Posted on Feb 25, 2012, 6:10 pm by Happy

What great service. Ordered Tuesday, delivered Friday and e-mails keeping me informed all the time. Unpacked and started on kitchen and bathroom floors for a start. After an initial problem pushing mop, realised must hold at an angle. Did what it says on the tin! Clean floors! Windows next.

Posted on Feb 24, 2012, 2:41 pm by Lesley

Absolutely fantastic product. Just had to order another one as my daughter has 'adopted' my first one. She has solid wood floors all the way through and they look like they have been polished after using it. It does everything it says and more. So easy to use and store. Can't recommended highly enough. I tell everyone about it. Delivery and customer service second to none. Well done Thane Direct.

Posted on Feb 23, 2012, 11:15 am by MR

The X5 steam mop is invaluable if you have tiled floors as I have, finished cleaning the tiles today and stepped back straight on the handle of the x5 no contest with 14 stone on my side, phoned Thane Direct to purchase another handle only to be told they would send me a replacement at no charge! How's that for Customer Service.

Posted on Feb 23, 2012, 6:56 am by Nikolas

Absolutly Love this product does everything it says. I think my wife is addicted to it. Brilliant customer service too,when we had a problem with ours it was replaced within 2 days of them recieving the faulty part. Would Highly reccomend this product and company to anyone. Thanks Thane Direct

Posted on Feb 22, 2012, 7:17 pm by Egle

Hi I`m a working house cleaner so is really good stuff for me. And I still can use for my home to.

Posted on Feb 22, 2012, 10:10 am by Lesley

I received my steamer today and think its great cleaned all the windows and kitchen floor and can't believe the dirt even though I clean all the time. Highly recommend it's so easy to assemble and use attachments.

Posted on Feb 21, 2012, 8:45 am by SallyAnne

Wow!!! I ordered my X5 yesterday and got it today!!! I just love this steam cleaner, best thing I have ever bought,my kitchen floor has thousands of grooves in it so it really traps the dirt....The X5 lifted all the dirt out without any effort!! Never had a steam cleaner do that before. I would recommend this amazing product to anyone!!!

Posted on Feb 20, 2012, 1:34 pm by Pamela

Really Really love this product. Best thing I've ever bought. I thought it was going to be a con, but it does everthing it says it does. Fantastic. Thank you

Posted on Feb 17, 2012, 12:59 pm by Helen

I have just received my H2o mop X5 after ordering it the day before WOW impressed already. I set to work using it in the bathroom, brilliant the floor is squeaky clean so is the venetian blind, taps, tiles, etc, etc.
Obviously does'nt make the tiles look like you've just put them up, ie: grout is not bright white but they are cleaner. I then moved onto the windows FAB althought the blade to get rid of excess water was a bit tricky but I own one of them already I used that after steaming no more shoulder ache, it cleaned them in minutes. I used it on the cooker the kitchen floor (I have pets and walking on it afterwards it felt clean.)
This machine is good, easy to assemble and disassemble when wanting to use the hand held part. The pad on the bottom was black when i'd finished much more efficient than an ordinary mop not sure the 60 degree wash will ever get it back to white!!! but my floors are clean that's what matters. I'm finished for the day but will attack more areas of the house soon.
A recommended product if you like a hygienically clean house.

Posted on Feb 17, 2012, 11:22 am by Linda

I recieved my H20 Mop X5 I am so pleased with it I've done the rugs and up the stairs and my bedroom carpet it is fantastic I would recommend it to anyone and the delievery was brill, they let you know when they come, they email you and text you on the mobile, did not take long to come would use this site again.

Posted on Feb 15, 2012, 7:27 am by Bev

Excellent unit, 10/10

Posted on Feb 14, 2012, 5:04 am by Jean

Can you help? I paid for one of these last Nov and I still havent got it. The firm was in Portugal. Many thanks.

THANE DIRECT response: We are really sorry to learn about your experience. We constantly report unauthorised retailers to the relevant authorities and endeavour to keep at bay all counterfeit products which entice consumers to purchase because of the fake prices offered. We aim to offer the best possible price and quality on all of our original products and their configurations. We can only advise you to contact your credit card issuer. Thank you for keeping us posted.

Posted on Feb 14, 2012, 3:48 am by Raxhel

I have the H20 mop X5 which I think is wonderful, but where can I get replacement microfibre pads?

THANE DIRECT response: Under the "Accessories" tab on our Web main page or following the link: H2O Mop X5® Accessories. Thank you.

Posted on Feb 12, 2012, 3:16 pm by Janet

What an amazing product! Just cleaned my kitchen from top to bottom and it looks like new. The power of the steam is exceptional and cleaned areas you wouln't normally get to. Best thing I've every bought.

Posted on Feb 11, 2012, 4:24 am by Jacqui

Great product, nagging my husband for one, I think he is going to yes.
Fingers crossed.

Posted on Feb 10, 2012, 5:36 am by Philip

Very pleased with H2O Mop X5, does everything it says on the box.
Your Customer Service is great, it was the first time I had replies to my emails by return.
Hats off to Robert and Jofre.

Posted on Feb 9, 2012, 12:09 pm by Sue

Thank you very much for sending me my nozzle.

Posted on Feb 9, 2012, 1:04 am by Adriatik

i like

Posted on Feb 8, 2012, 10:19 am by James

I used the H2o mopX5 today on the laminated floor in the sitting room and it really did bring out the dirt that I didn't realise was there. The floor was a bit wet though after I had mopped it. I think I had filled it to the right capacity so I do not know how I encountered this. Can you please suggest where I went wrong. I must also add that I used it in the bathroom to clean the tiles and it performed just as the TV advert showed. I am still yet to use my "New Toy" elsewhere in the house.

Do you supply spare parts such as brushes both plastic and metal ones.

Hope to hear from you soon.

Many thanks.

James Kristus

Posted on Feb 6, 2012, 1:39 am by Sunny

I saw the H5 add on TV when I was in London and wish to know if you take and deliver orders to Calabar, Nigeria.

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